Yes I understand what you're saying, so as you mentioned, if he had no idea that you'd done anything wrong I'd definitely file a complaint. I think the casino should have a relevant response in situations like this, so at the very least maybe our team will find out, if you go for it.
Hi, you couldn't submit a user review because it was the holidays and our mode for submitting them was to avoid receiving too many of them. Everything should be working normally now.
As for the complaint, you still can't submit it ? Do you have a specific problem with this casino ?
the casino solved my problem in a good manner .truly there are some good casinos out there who do care for players .
Well, I'm glad that everything was solved without problems in the end. May I also know what was the issue you were dealing with ?
And how did you manage to solve this problem ?
Ordené un retiro de fondos, pasaron 48 horas, según sus regulaciones debería haber un retiro, pero el dinero nunca llegó a la cuenta. Pasé por todas las verificaciones, respondieron por correo así: "Nuestro departamento de finanzas revisa todas las solicitudes de retiro una por una en modo de cola en vivo. Ellos revisarán tu solicitud y comprobarán todo lo antes posible, de eso puedes estar seguro. Si hay algún problema o se requiere más información, también nos comunicaremos con usted de inmediato y le brindaremos más instrucciones, para que no tenga que preocuparse por eso".
Sadly, this is a very usual situation, especially at the beginning of the year. Vacations, illnesses,.. etc. resulted in the delays. It's, however, positive that the casino keeps you notified.
I bet you won't be fond of the 14 full working days we allow casinos to complete the verification and process the payment when a complaint gets submitted.
Hopefully, it won't take too long. Keep us updated.
Renamed to BC Coin (bccoin.bet) by Luckywayz Limited B.V.
(also redirects to albion.bet from a UK IP which is licensed in costa rica, probably just an attempt to get uk customers without risking their new company)
both 0xbet/bccoin still functional and using same account system. seems only a matter of time before they send out emails regarding the change and turn off the old sites
Also sent to our dedicated Data Team - thanks! 👍
¿Este casino siquiera paga dinero?
¡Mi solicitud de retiro ha estado pendiente desde el 19 de septiembre! El soporte responde con plantillas, el gerente VIP también dice que están trabajando en ello. ¡La verificación se completó con éxito hace 3 semanas! ¿Vale la pena esperar algo o este casino es una estafa?
Hello, right at the beginning I would say that it was a good step that you started a complaint. It's been quite a while since you've received your money, so we'll see what our team can sort out.
Anyway, did you play with any casino bonus or not? Apart from being patient, did the casino tell you any other reason why you don't have your money yet?
¡No uso bonos! Mi gerente VIP dice que está trabajando en mi problema, ¡pero lamentablemente sin resultados!
This is something that would probably not be enough even for me as an answer. I am wondering what could be driving all this, but to tell you the truth, I have no idea.
So when you said that the VIP manager sends you templates, what is mentioned in them? Is it just that you have to be patient but nothing more specific?
"Su solicitud ha sido transferida a nuestro departamento responsable y se está procesando ahora. Por favor, tenga la amabilidad de esperar un momento. En cuanto tenga novedades, me pondré en contacto con usted por correo electrónico".
Este es más o menos el mensaje... El 19 de octubre se cumplirá un mes desde que escucho esto... solo peticiones de que necesito esperar... ¡Estoy desesperada!
Simplemente no sé qué hacer...
¡Me devolvieron mi dinero!
Casi un mes de espera...más vale tarde que nunca))
Great news, I'm pleased that after month it is resolved. It's not the shortest time but like you said, better later than never. 🙂 🎉
I imagine that now after this experience and bitter taste after this situation you will avoid casino and I hope you will do better elsewhere.
If not and you have other plans, feel free to tell.
Have a nice day. 😉
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