hace 12 meses
I'm aware you already submitted a complaint on our website so there's not much more you can do at this moment. Please, stay patient and I hope it will get resolved. Unfortunately, it usually takes some time.
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Tema general sobre 888 Casino (página 2)
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hace 7 meses
Hola, ¿sabías que 888 acepta un extracto bancario en formato digital como comprobante de residencia (me refiero al online del home banking del banco)? ¿O solo lo aceptas en formato papel? Pidieron factura o extracto bancario sin especificar si en papel o digital. Lamentablemente vivo con mis padres y no tengo facturas a mi nombre. Tengo que enviar este documento y no quiero cometer errores, sino tengo que pedirle al banco que me envíe uno en papel. gracias de antemano
Editado por el autor hace 7 meses
Traducción automática:
hace 7 meses
Usually, as far as I know, the proper format is .pdf. The best thing, though, is always check this kind of information with the casino itself. Try to ask the support, they should be able to answer this kind of questions.
hace 5 meses
Buenas noches, le escribo para saber cómo reactivar mi cuenta de juego. En resumen, desactivaron mi cuenta temporalmente. Posteriormente recibí un correo electrónico diciéndome que querían toda la documentación que obviamente proporcioné. Después de más de 1 mes todavía nada.
Traducción automática:
hace 5 meses
Hi, so do I understand correctly that they closed your account for the time it would take you to pass the verification successfully ? You say that you have provided the documents and you have not yet heard from the casino if everything is okay or if there is still something to be done, is that correct ?
I think if you have been waiting so long, I would file a complaint here on this link and our team will try to investigate and see if something can be done to help you.
I don't think the document check should take that long, so I would definitely go for it.
Let me know how you decide.
hace 5 meses
Ni siquiera me deja abrir el enlace que proporcionaste. Incapaz de iniciar sesión
Traducción automática:
hace 5 meses
Hello, would you care to send a screenshot, please?
Let the URL of the page and the error be visible. Indeed, it's better to be logged in before you try to submit the complaint.
We will be here for an update. 🙏
hace 5 meses
este es el enlace que me enviaron para presentar el retiro
Traducción automática:
hace 5 meses
Thank you! Since we have been constantly under DDoS attacks since Friday afternoon, it may be the cause of this issue. Try to create the complaint when you can access the site.
I really think it may be connected. Sadly, not much to do about it. 🙁
Let me know how it goes, please.
hace 5 meses
Si puedes enviarme el enlace porque simplemente no me deja entrar.
Traducción automática:
hace 5 meses
You may find it in the complaint section, the general one is here 👈
Does it work, please?
hace 5 meses
No, eso tampoco funciona
Traducción automática:
hace 5 meses
Please try to clear cookies and cache, perhaps as well, and then try to open the link to file a complaint here.
Let us know if all this will help, please.
hace 5 meses
I would love to help you, but for that I need to understand what seems wrong, can you describe the issue or provide a screenshot at least?
In any case, if you're using a mobile device, try also switching to the computer, please. Open the developer's console and provide a screenshot showing the issue when the tab called "console" is clearly visible.
Only in this manner can our tech team identify the issue and its resolution.
I appreciate you taking the time to respond.
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