Tema general sobre 888 Casino (página 2)

I'm aware you already submitted a complaint on our website so there's not much more you can do at this moment. Please, stay patient and I hope it will get resolved. Unfortunately, it usually takes some time.

Hi, do you know that 888 accepts a bank statement in digital format as proof of residence (I mean the online one from the bank's home banking)? Or do you only accept it in paper format? They asked for a bill or bank statement without specifying whether paper or digital. Unfortunately I live with my parents and have no bills in my name. I have to send this document and I don't want to make mistakes, otherwise I have to ask the bank to send me a paper one. Thanks in advance

Salve, che voi sappiate 888 accetta come prova di residenza un estratto conto bancario in formato digitale (intendo quello online dall' home banking della banca)? O lo accetta solo in formato cartaceo? Hanno chiesto una bolletta o un estratto conto senza specificare se cartaceo o digitale. Purtroppo vivo con i miei e non ho bollette intestate a me. Devo inviare questo documento e non vorrei commettere errori, altrimenti devo chiedere alla banca di farmene inviare uno cartaceo. Grazie in anticipo

Usually, as far as I know, the proper format is .pdf. The best thing, though, is always check this kind of information with the casino itself. Try to ask the support, they should be able to answer this kind of questions.

Good evening, I'm writing to find out how to reactivate my gaming account. In short, they temporarily deactivated my account. Subsequently I received an email telling me that they wanted all the documentation which I obviously provided. After more than 1 month still nothing.

Buona sera sto scrivendo per sapere come riattivare il mio conto gioco. In poche parole mi hanno temporaneamente disattivato il conto. Successivamente mi è arrivata un mail dicendomi che voleano tutta la documentazione che ovviamente ho fornito. Dopo più di 1 mese ancora niente.

Hi, so do I understand correctly that they closed your account for the time it would take you to pass the verification successfully ? You say that you have provided the documents and you have not yet heard from the casino if everything is okay or if there is still something to be done, is that correct ? 

I think if you have been waiting so long, I would file a complaint here on this link and our team will try to investigate and see if something can be done to help you. 

I don't think the document check should take that long, so I would definitely go for it. 

Let me know how you decide. 

It won't even let me open the link you provided. Unable to log in

Non mi fa aprire nemmeno il link da voi fornito. Impossibile accedere

Hello, would you care to send a screenshot, please?

Let the URL of the page and the error be visible. Indeed, it's better to be logged in before you try to submit the complaint.

We will be here for an update. 🙏

this is the link I was sent to file the recall

questo è il link che mi è stato inviato per presentare il richiamo

Thank you! Since we have been constantly under DDoS attacks since Friday afternoon, it may be the cause of this issue. Try to create the complaint when you can access the site.

I really think it may be connected. Sadly, not much to do about it. 🙁

Let me know how it goes, please.

If you can send me the link because it just doesn't let me in

Se potete rinviatemi il link perché non mi fa proprio entrare

You may find it in the complaint section, the general one is here 👈

Does it work, please?

No, that doesn't work either

No, non funziona nemmeno questo

Please try to clear cookies and cache, perhaps as well, and then try to open the link to file a complaint here.

Let us know if all this will help, please.

I would love to help you, but for that I need to understand what seems wrong, can you describe the issue or provide a screenshot at least?

In any case, if you're using a mobile device, try also switching to the computer, please. Open the developer's console and provide a screenshot showing the issue when the tab called "console" is clearly visible.

Only in this manner can our tech team identify the issue and its resolution.

I appreciate you taking the time to respond.

First, I must say that the case I'm about to describe isn't from my own experience. Everything has gone smoothly and successfully for me so far.

It happened to my friend and I witnessed it all.

So, he's been registered with 888 for a few years, but was never really active. Of course, we have a new address, and when he saw that it looks really good and I'm getting lucky, he decided he'd give it a try. Deposit, Wheel bonuses, and even €500 in winnings. Now came his favorite topic—verification. Since he was virtually inactive and a few years had passed, he should/had to redo everything.

It wouldn't be a problem, we always prepare these documentaries as hobby testers. With €500 we first waited the 72 hours as they claim. After that he just thought, well, it doesn't say anything anymore, so let's try it now and boom, please verify yourself. Oh well, then again and sent even more documentaries and took sharper photos. After ONE WEEK, he tried again and it was the same thing again! Long story short - the casino kept giving me a copy/paste reply (if not an automatic reply) that it was part of the process and they had up to 72 hours. Nevertheless, I sent XY both friendly and very unfriendly emails and tried to contact them wherever possible, unfortunately without success. Logically, after a month my friend simply lost it again, slowly but surely, because they just blatantly ignored him (us). Even with the registration confirmation, which they had just gotten specifically for you, it wasn't enough. So that's really very sad. One of the oldest casinos, and accordingly successful, but you can almost be sure that customer satisfaction, support, etc., are unfortunately not a priority. We can also see this in the bonuses; they are very few and very rare. There's also only one bot that isn't even capable of connecting the customer with a human.

Well, as I said, I can only leave good reviews of my site, but I was constantly there with how someone can feel absolutely helpless, alone and cheated at this casino

Zuerst müss ich sagen, dass diese Fall, was ich beschreiben werde ist nicht aus meiner eigene Erfahrung. Bei mir ist bis jetzt alles reibungslos und erfolgreich gelaufen.

Es Passierte meinem Freund und ich habe es alles miterlebt.

Also, er ist schon einige Jahre bei 888 registriert, war aber nie wirklich aktiv. Natürlich haben wir eine neue Adresse, und als er gesehen hat, dass es wirklich schön ausschaut und ich Glück habe, hat er sich entschieden, dass er es wohl auch probiert. Einzahlung, Wheel Boni und sogar 500€ gewinn. Nun kam die Lieblings Thema - Verifizierung. Durch das, dass er so gut wie unaktiv war und es ein paar Jahren schon vergangen sind hat er es alles neu machen sollen/müssen.

Wäre doch auch kein problem, diese Dokus haben wir als Hobby Tester immer vorbereitet. Mit 500€ haben wir zuerst die 72 stunden wie die behaupten gewartet. Nachdem hat er eben gedacht, gut es steth gar nicht mehr also versuchen wir es jetzt und bääm bitte verifizieren sie sich. Na gut, dann wieder und noch mehr dokus dazu noch geschickt und schärfere Fotos gemacht. Nach EINER WOCHE, hat er wieder probiert und es hieß wieder das selbe! Lange rede kurzer Sinn - vom Casino Seite kam ständig copy/Paste Antwort (wenn nicht automatische Antwort), dass es zu dem Process gehört und die haben bis zu 72 stunden zeit. Nicht desto trotz, habe ich XY so wie freundlichen aber auch sehr unfreundliche emails geschickt und haben versucht wo möglich sie zu kontaktieren, leider ohne Erfolg. Mein freund hat es logisch nach einem Monat einfach nur noch wieder, zwar langsam, aber sicher verspielt, weil die ihn (uns) einfach frech ignoriert haben. Auch mit Meldebestätigung was extra frisch geholt worden ist, war es nicht genug. Also das ist wirklich sehr traurig. Eine von ältesten Casinos, dementsprechend auch erfolgreich, aber man kann sich fast sicher sein dass die Kunden Zufriedenheit oder Unterstützung usw leider keine Priorität hat. Dass können wir auch an den Bonis sehen, gibts sehr wenig und sehr selten. Es gibt auch nur ein bot was nicht mal fähig ist den Kunden mit einem Menschen zu verbinden.

Naja wie gesagt, ich kann nur gute Bewertung meiner Seite hinterlassen aber eben, war voll und ständig dabei wie sich einer absolut hilflos, allein und betrogen fühlen kann bei dieser Casino

Hello! Thank you very much for sharing this experience. I believe that customer service primarily depends on the people providing it, and not everyone is always at their best. I hope you won't ever have to go through something similar again, of course.

Hi Radka, i cant say how or why it went all wrong, but it has taken longer than one month and it was always somebody else and that’s why it’s even wierder. But anyway now it doesn’t matter, the money is gone and he still isn’t verify and nobody answers you at least with a reason why.

It's sad but sometimes these situations can happen. I hope, as Radka said, that it won't happen to you again. 

If you have any other experience, let me know.