Hola, cuando hice clic en el enlace para presentar una queja ante el casino amunra
Sucedió que no pude escribir en la columna donde quería describir mi situación, cuando estaba escribiendo, las letras empezaron a desaparecer, así que no sé qué está pasando. ¿Puedes ayudarme por qué sucede esto?
Hola, en el enlace al hilo de quejas, las palabras se eliminan inmediatamente, por lo que no puedo describir mi situación.
No se porque no funciona
¿Alguien tiene alguna experiencia con estimulación?
Well in this case I would recommend to try to delete cookies, alternatively another device and browser. If it's still a problem, be sure to get in touch and we'll try to find out what's going on.
Hola me encuentro expulsado del casino amunra porque al preguntar en el chat en vivo en que momento fue mi retiro declaré ser adicto al juego y en este caso me dijeron que hubiera perdido mis ganancias y me expulsaron. Ahora digo que jugué todo mi sueldo esperaba la ganancia de 500€ que hice con mi propio dinero y no con bonos ¿qué puedo hacer para recuperar mi retiro? Espero su ayuda.
Hey, do I understand correctly that they took all your money for saying you addicted to gambling ? I mean, that doesn't seem like a fair move by the casino.
If this is the case, then I wouldn't hesitate to file a complaint right away where our team will try to investigate and help you.
You can find the link here. ⬅️
Are you in ?
Hello. I also had problems with this casino as soon as I requested a withdrawal. I can't solve this problem for 5 months. since April 2024. Now I filed a complaint here on the site, but I still haven't received a response from the casino. I hope to somehow solve my problem.
I can see that unfortunately, until now, the casino has not been willing to cooperate with your complaint. It is a shame whenever a casino doesn't even try to explain the situation and our team is not able to move forward.
May I ask, though, what exactly the problem is there? Why do they need the residence permit document from you?🤔
I am just trying to better understand the situation, you know.
I also do not understand why they need this document. I provided the casino with many other documents such as a passport, a foreign passport, a driver's license, a bank statement, utility bills. Kazhino simply does not want to pay out money, constantly coming up with new demands. At the same time, the amount that I won from the Casino is 96 euros.
I bet Romi was interested in whether the casino explained the purpose to you. Did they?
No, they didn't explain the situation. It's a really bad situation when a casino asks for a document that they can't provide to avoid paying out. They are probably trying to avoid their obligations this way.
As I can see now, the casino replied in your complaint thread but still did not give the answer to why they need this document if you are not able to get it anymore, as of the reason that you don't need to.🤷♀️
Unfortunately, we need to wait a bit longer to learn how this situation will unfold.
I will surely keep my fingers crossed for the promptest resolution of it.🤞
Llevo días intentando retirar dinero del casino "AmunRa" y solo me sigue diciendo "pendiente"... He intentado una y otra vez cancelar el retiro y volver a intentarlo. Lo siguiente es que quiero retirar a Mastercard pero cuando lo selecciono, dice Visa al lado del monto. Me doy cuenta de que no va a funcionar y por eso escribo aquí para ver si alguien puede ayudarme. Tengo capturas de pantalla y correos electrónicos de todo.
Hi, first of all I would say that it is not the best thing to cancel withdrawals all the time because it extends the length of time you should get the money.
However, when was the last time you made a withdrawal? Are you withdrawing using the same method you used to deposit? Did you ask the casino why your withdrawal was still pending and how long you are waiting? Sometimes you have to be a bit patient until the withdrawal is approved if it was, for example, the first one or if the casino asks for some documents for verification. None of this was necessary?
Please let me know.
Esperé aproximadamente 7 u 8 días hábiles y no recibí ninguna respuesta del soporte de chat en vivo sobre el envío de documentos ni otras instrucciones; solo dice "pendiente". Es mi primera transacción, así que me sorprende que aún no me hayan pedido ningún documento. Con respecto al sistema de depósito/retiro: uso la misma tarjeta, pero cuando hago clic en retirar a través de Mastercard, siempre dice Visa junto al monto del retiro... Gracias por la respuesta, esperaré y luego me comunicaré contigo 👌🏽
Thank you for your reply, it is clear to me that the casino is not communicating with you yet, which would not be pleasant for me either. We give casinos 14 days to sort out everything that is necessary to withdraw and if they ignore you and you don't have the money by then, then we would try to help you if you opened a complaint with us. But by all means don't cancel the withdrawal you have now because the time I mentioned is counted from the time you make it. If you haven't heard anything new and still see it as pending and the casino hasn't responded, feel free to get in touch again. If you don't need the documents and you don't have to go through the verification process, that's fine, casinos don't always do it the first time you make a withdrawal and you can go through the process later.
I would also recommend not to gamble with your money and wait until everything is sorted out.
Think you can handle it?
Muchas gracias. Aún no he recibido nada, pero igualmente enviaré los documentos.
Gracias, el sitio canceló mi retiro del 14/11 por sí solo y todavía no obtengo respuestas... todavía no se requieren documentos. 
In that case, I would have already thought about filing a complaint because it doesn't seem completely normal to me that they wouldn't give you any answer. I don't need the documents so that's fine on your part too. I don't know why that is and it would be best to find out from the casino. If nothing happens in the next few days, let me know and we'll try to help. 🙂
Gracias, presentaré una queja y les avisaré si se ponen en contacto 🙂 Gracias por la ayuda
You're welcome, I'll keep my fingers crossed that everything will be resolved in the end.🤞
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