Hi
I don't quite understand how you want to help me recover my money from withdrawing my PLN 9,000 winnings from Bet1000 Casino? They completely ignore my emails and I have been waiting for the payment for 28 days and I have lost all hope. You didn't even publish my review of Bet1000 Casino to warn the potential victim. I think the only solution will be to inform Interpol about their criminal activities
Hi
What is your help because I don't see any results yet. Bet1000 Casino still hasn't paid out my money and it's been 23 days since I withdrew my winnings
Hi,
frankly, your post makes little sense to me. On one side, you said it had been 23 days, on the other side, you also said "since you have withdrawn your winnings"
Additionally, I ask very kindly to stop repeating the same message in the complaint "I don't quite understand how you want to help me recover my money from withdrawing my PLN 9,000 winnings from Bet1000 Casino? "
Please mind this statement:
"Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible."
So, keep an eye on the timer for once:
Meanwhile, feel free to read this guide focusing on the complaint process; I bet you need it:
https://casino.guru/complaint-resolution-instructions#duration
Hi Kristina
I just received an email from Bet1000 Casino. As I expected, they are cheaters and thieves. I will never get my money back:
"Hello Leszek,
We regret to inform you that bet1000 is closed. New registrations and placing bets is no longer possible. All remaining balances and pending withdrawals will be processed soon. We apologize for the inconvenience and thank you for your understanding.
Best regards"
Our team will do their best to help you, so nothing is lost yet.
However, you will need to be patient and hopefully this situation with the casino will be resolved.
I will keep my fingers crossed. 🤞
Kristina is not here.
Frankly, this is the forum, not your complaint thread.
As far as I can assume, and based on the "clown show" you started in the complaint, it would be best to keep it cool. Update the complaint with this information, please, and mind your tone. 🙏
Otherwise, there will be consequences, of course.
It's just a kind warning. The rest is up to you.
Don't jeopardize a chance to achieve a fair resolution, I'd say it's not worth it.🤷♀️
Bet1000 confirmed my withdrawal 2 weeks ago and about a week ago I received an email message which told that my withdrawal is now processed. I still have not received anything. Does anyone have a similar situation and issue? I have anyway been waiting that payment for months.
Hi
I have a similar situation. They wrote to me that my withdrawal was accepted but they did not make the payment. In the next e-mail I received information that they were having some technical problems and they had not paid out yet. I've been waiting for over 30 days. I think we will never receive our money again and no one will help us get it back
Did you receive email messages about withdrawal from this address? wlcpayouts@softgamings.com
No. I have all the emails from: support@bet1000support.com
certria@gaminglicences.com/complaints@gaminglicences.com
Send an e-mail to these two e-mail addresses and describe the entire situation. This is the authority that issued the licenses for Bet1000 Casino. They are already helping me
Send an e-mail to these two e-mail addresses and describe the entire situation. This is the authority that issued the licenses for Bet1000 Casino. They are already helping me
Yes I will send, thanks. I am also having a conversation with that email, which is their payment team. They have promised to pay my withdrawal soon, but I am afraid that nothing will happen.
I received an email informing me that Bet1000 Casino was closed. I'm sure we'll never get our money again
Their payment team told me that casino is closed but they will still process withdrawals. So I have not lost all hope yet. They are still replying to my messages.
They also wrote this to me, but since some days they have not responded to my emails for several days
Yeah their support team doesnt respond anymore but payment team does. Try to contact this address wlcpayouts@softgamings.com
Ok I will. Thanks a lot for the info
Hi
When did you last hear back from them? I wrote an email to them yesterday and they didn't even open it
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