hace 1 año
Are you telling me that all the spins you made were unwinnable and you lost €3000 in a row ? I don't want to believe that. What slot did you play ?
Tema general sobre BetItAll Casino (página 2)
hace 1 año
Hi Jaro,
This is the truth, the slot was Mental, No Limit.
BetItAll closed my account so I am not able to send you the best history but I have on record the sessions excluding 3-4(again losing ones):
149.98-149.98-81.92-60-193.87-79.84-214.28-29.89-1195.88-29.88-43.76-289.77-235.06-24.96-65.10.
I asked casinosincanada to do an investigation of their RTP, this is the request: https://casinosincanada.com/community/forum/forum2/topic16255/
The results showed that BetItAll manipulates the RTP and now they are blacklisted: https://casinosincanada.com/casinos/bet-it-all/#rtp_blocks
This casino will never send a bet history report because it will reveal the truth. Their system is showing a limited number of game transactions so a lot of it will stay hidden, I've noticed that the mid-session bets are not even in the history. I have also tried to ask them to send it but they reply with "Can I assist with anything else?"
So Jaro with all this proof, is CasinoGuru able to navigate a refund of the stolen money?
hace 1 año
Thanks for the reply, do you know why the casino closed your account?
As for some investigation on the site you mention, it wasn't so long ago that I talked to our team about this very site, as a player also referred to the findings from here. Unfortunately, we have come to the conclusion that this page is not reliable and not everything that is written here can be taken as a fact. So I would be careful what they tell you.
As for whether we can do anything about it, I saw you filed a complaint so we'll see what we can work out. But I'm afraid if it's just RTP and nothing else, I'm not sure you'll get very far.
hace 3 meses
Buenos días ayer día 22 entre en el casino betitall y realice depósitos gané 400euros pedí un retiro hoy para mi asombro tengo el retiro cancelado y mi cuenta bloqueada porque dicen que tengo una cuenta duplicada y todo es mentira este casino roba a los clientes y pondré una denuncia en la policía porque engañan y roban a los jugadores y triste luego bloquean la cuenta y no tenemos acceso a nada y ni siquiera mis depósitos han sido devueltos y es triste y frustrante no entren en este casino al principio está todo muy bien luego ven los robos y las cuentas bloqueadas sin razón aparente simplemente para que no paguen no apuesten ni un euro en esta casa porque les robarán
Si este casino tiene acceso a esta queja, le agradecería que me devolviera mi dinero.
Y no entréis en ese mar de robos....
Traducción automática:
hace 3 meses
Buenos días no tengo acceso me bloquearon la cuenta y solo me pagarán el último deposito por los 500 euros que me robaron no aconsejo a nadie que juegue en esta casa todo bien hasta que no ganemos nada y nos bloqueen la cuenta o inventen motivos para no pagar y triste esto es un robo y este casino y solo ladrones
Traducción automática:
hace 3 meses
Lo siento por los 400
Traducción automática:
hace 3 meses
Hey, I understand you feel the casino has not treated you well. For example, I cannot explain what has happened, so if you would like to provide more details, please feel free to do so. If you instead want to challenge the casino's approach, let me remind you of the complaint. Submit one whenever you're having trouble at any online casino. The link is here. 👈
hace 3 meses
Me bloquearon la cuenta alegando que estaba duplicada pero es mentira simplemente porque tuve un retiro de 400euros me bloquearon la cuenta para que no pagara este casino roba a los jugadores lamentablemente no lo recomiendo a nadie
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hace 3 meses
Buenos días a mi también me han bloqueado con un retiro pendiente me roban a los jugadores dicen que mi cuenta esta duplicada me ofrecen un bono de cumpleaños hago depósitos y luego en cuanto pido un retiro me bloquean la cuenta
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hace 3 meses
Me bloquearon la cuenta alegando que estaba duplicada pero es mentira simplemente porque tuve un retiro de 400euros me bloquearon la cuenta para que no pagara este casino roba a los jugadores lamentablemente no lo recomiendo a nadie
Traducción automática:
hace 3 meses
Hello, did you read my last response to you, please? I suggested a complaint to you. I'll be here tomorrow if you need more information.
hace 3 meses
I doubt Casino Guru will do anything even if they can. When I filed my complaint against this casino it banned my account and I was not able to provide my bet history which was going to prove that the casino cheated. I sent request to the casino to provide my bet history but obviously the casino declined it. Afterwards the action of Casino Guru truly disappointed me because instead of requesting the bet history from the casino which should be the next step, they just closed my complaint because of lack of evidence...After that I got to the conclusion that Casino Guru cares only about the affiliate profit and it's not a coincidence that the highest casino ratings here are mostly of fraudulent casinos
hace 3 meses
Hello,
I understand how it looks, and I also understand that it was disappointing. Kind request for anyone: each time you would aim to prove casinos are fixing things, please prepare proofs in advance. We have no way of forcing the casino into providing the gaming history. Because refusing looks weird but proves nothing.
It is not about feelings but about comparing facts and possible actions based on facts we are able to gather from you, the players.
Having just your words is not enough and the same works in the opposite regard, of course. Casinos always have to present proof if they disagree with the players' claims.
Hopefully next time we will have something to work with.
Thank you for your efforts.
hace 3 meses
Obviously if they refuse to provide the EVIDENCE nothing can be proved. Can you explain how am I supposed to provide the bet history even if I had access to my account there's only a fraction of the bets there? I requested it from the casino. I tried to request it from the software provider who did not reply. We have no way of forcing the casino into providing the gaming history. Because refusing looks weird but proves nothing
You are damn right it looks weird because an honest casino would do it immediately. BetItAll would never do this because it would just expose them. And yes, you have no way of forcing the casino to provide it but you can attempt to request it and if they fail to provide it, you Casino Guru - one of the biggest casino affiliate website can blacklist the casino which would definitely hurt it. But again, sweet affiliate earnings are in your way of doing the right thing. I would like to mention that before I filed the claim here, I asked help from a smaller casino affiliate website who actually did its job, tested and confirmed that BetItAll lowers the RTP. After they sent a request for a refund on my behalf and because the website is not big like yours BetItAll ignored them and the affiliate blacklisted them. Having just your words is not enough and the same works in the opposite regard, of course. Casinos always have to present proof if they disagree with the players' claims. Yeah, having just my words that showed the end result of all the session that I made on that game. Amounts which were a 100% accurate. As well as an investigation by casino affiliate website who tested and confirmed that they lower their RTP. Also, if you consider that the casino's bet history is limited to X amount of transactions, I wouldn't be able to show you anything different that what I already did as these sessions were documented in a 3 month period. So please, do not blame me for not being able to provide the sufficient evidence that only the casino has access to. It's obvious that you care only about the profit given the fact that the most fraudulent casinos have the highest safety ratings on your website. There's definitely not going to be a next time, I'm not going expect assistance from the very disgraceful human beings that enable those scam casinos in the first place
hace 3 meses
I understand your frustration; I believe I did not say you could do more. However, the same applies to us.
We can't help without proof from the players, as your case shows. This statement summarizes the entire situation in a single point.
We are not a licensing authority; hence, we have no means of demanding an ultimatum. Furthermore, we do not investigate RTP because we are not the licensing authority and do not have access to the games' source codes. Thus, I do not understand a few parts of your posts.
Let me say this: It is understandable for you to feel like this. I respect your feelings, but please do not discourage others from complaining.
Thank you and I'm sorry we could not help.
hace 3 meses
I also wrote them as well but I knew that when it comes licensing authorities in Curacao I did not expect to receive a reply to my complaint let alone to make them investigate the casino's scam. Regulations there are non-existent so turning to a casino affiliate website is the best option. I don't believe that sharing my truthful and unexaggerated experience will discourage players from filing complaints here because usually those complaints are the player's last resort. But what I hope is that people read what I wrote and especially be cautions with "the safest rated" casinos like BetItAll on your website which also have dedicated people who to post fake positive reviews and hopefully by spreading this awareness would prevent players getting into such unfortunate situations.
hace 3 meses
This is indeed a problem spot. If I recall correctly, only Maltese or other local licenses (GGL, UKGC, and so on) are currently capable of proactive player support in disputes. Coracao and the other weak licenses have not been of much use. I appreciate you mentioning that.
However, in my opinion, it is best to discuss the facts. That was the only intention of my responses to you. I respect your feelings and experiences, but those may not always be fairly considered while in an emotional stage or under feelings that block critical thinking very often. It is not meant personally, of course.
Please help us identify campaigns promoting motivated user reviews by sending any supporting screenshots to community@casino.guru.
However, because of these campaigns, user reviews are not included in the Safety Index. Some players agree; some are okay with getting an award for a review. The decision varies based on individual personality, I believe. We say our rules openly, though.
I'd also like to point out that playing in a fair or safe casino with a higher rating does not guarantee you won't lose money or luck. We can't accurately predict the likelihood of winning, and that was never our goal.
The same goes for the RTP of games. I can assure you that we came across just a few "fake games" during the last year; I can count them on a single hand. Sometimes the feelings make us believe the odds are impossible but it must be proven, and yes—if there are no proofs, there of course cannot be any consequences.
Rest assured the licensing authorities have the same opinion.
Let me repeat that I respect your feelings, and I'm glad you are here with us. Of course, we can disagree, but that is part of different experiences and viewpoints, and it is very much okay.
hace 3 meses
Radka, I really don't want to go my rant mode but since you mentioned facts these were your words: "refusing looks weird but proves nothing". Let me portrait it like this: Let's say I hate this person X so I shot him with a gun from a distance. The person died but there was a witness that saw the incident and knew that I did not like this person so the police was informed that I was the one that shot him. The police believes the witness but it's an insufficient as evidence to put me behind bars so now their focus in the investigation is to find solid evidence that would put me in jail - the gun.
This imaginative scenario is no different that what happened here. You have more than 1 person saying that they are scamming. 3 months of playing the game Mental on 20 and 40 cent bet totaling in a 3k euro loss without a single winning session can be proven only by my full bet history. Since I don't have access to the full history but the casino does, if I request that personal information the casino should be obliged to provide it. The only reason why they didn't is because I am speaking the truth and that bet history will expose their scam. Here, you the police chose not to investigate the firearm which effectively let them off the hook.
Regarding the Safety Index, I'm perfectly aware of this because most of the highest "Safety index" casino here have bad player reputation. 🙂 I understand that a lot of the rating comes from bonuses and "fair terms" but often enough those are the casinos that cheat. The game don't need to be fake to lower the RTP of the slot. That's a standard practice of most casinos and you can see the lowered percentage in the game info or through "inspect elements". Also, I can point out cases that even a software provider is in for the scam. The beloved provider PlayNGo gives exclusive right to Curacao licensed casinos only to hide the RTP percentage from their slots which give the green light to these casinos to effectively lower it even more than from their usual 91-94% RTP. It may be 80% it may be 2% you will never know because it will never be listed.
There are also BetItAll's favorite software programs that can affect slots in a different way like reducing 5 of a kind hits or getting into the bonus which makes a game eat 1100 euros on 20 and 40 cents bet for a single session.
I also love it when I see casino affiliate website promoting how secure and regulated casinos with "Costa Rica gaming license" but actually Costa Rica does not provide any gaming related license whatsoever. These casinos are just companies registered in Costa Rica and the only regulated thing is that they are not allow to promote their services(scam) domestically.
Regarding incentive written player reviews, I get that, I don't blame you for this even I have done it. What I'm talking about is good reviews written by accounts created by the casinos. It's obvious because you practically see all of these reviews are typically written within 1 day, consist of players who only have 1 review and often compliment the worst part of the casino's operations like for example if the casino has slow verification and slow payouts they comment that these processes are extremely fast...
ResponderCitar1
hace 3 meses
Hello,
I wouldn't call it a rant; rather, the daily reality of casino games is more complex. As you have pointed out. I hope you don't mind a few comments, because it appears you are well aware of many things, but the context is negative, probably because we are the affiliate site, thus the bad ones. 🙂
You are correct; fake games rarely exist.
However, game providers do provide casinos with a variety of RTP setups. And thank you for reminding us all to always double-check the game's details.
Personally, I would have a problem if the RTP was not displayed at all, because if it was clearly visible, you could always choose whether or not to play. As a result, the safety index excludes both bonus quality and visible game RTP. However, I understand where you're coming from. Even the best customer service and instant withdrawals are insufficient if the games currently available are not equipped with the highest RTP sets. Did you know these setups can be country-specific? That is a mess.
From a fair standpoint, though, clear information, even if it means a bad deal for players, is still clear information, not hidden unfair practice, I believe.
According to your logic, no matter what rules or practices are used against the player, every casino with a weak license is bad. Aside from local regulators such as UKGC or GGL, there aren't any strong ones this year. But, again, I believe I understand and respect your point of view; experiences vary greatly. We work with what we can get our hands on, despite the complaint, because a license does not guarantee quality, games do not guarantee quality, and the Safety Index does not include aspects that players typically value the most. I'm aware that many casinos with cool ratings have terrible user ratings. Take a look around the forum. How many players are willing to leave honest, positive user reviews? Have you ever left a positive user review?. Well, not with us.
Your description of what we refer to as fake user reviews is also excellent. We are also aware of this, and we consistently and retroactively delete all non-player-generated content that we discover. Casinos no longer bother to post their own reviews; those days are long gone. Today, they hire copywriters in India and purchase a service package from third-party writers. I admit it's a constant battle. Three of us versus all those people with AI. We're doing our best to develop a process for providing verified user reviews, but it's a difficult one, but hey, you nailed it - it's necessary. 👍
Simply put, I respect what you're saying, and I believe we're on the same page, albeit with different interpretations. Very inspirational!
And I apologize for the length. I could go on and on. Enjoy the weekend.
hace 3 meses
Have you ever left a positive user review?. Well, not with us.
Check again 🙂 I have several. You have to click on the second page 😀. I also respect you Radka, I've noticed your presence here since day one and I respect you spending the time to reply to all of my replies which is definitely not an easy task. Throughout the years Casino Guru was my number 1 affiliate website but now LCB took your place.
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