Chicos, llevo un mes reclamando y ni siquiera me han contestado a casino guru. Y es una prueba de que están actuando de mala fe, de lo contrario cualquiera buscaría defensa. Me puse en contacto con la entidad que emitió la licencia pero no les importa en absoluto ya que ni siquiera me han contestado.
Yeah. But I can't DM you here. Please help us out with this Casino Guru's support agent. How can we speak in private?
¿Puedo usar telegram y whatsapp?
Hi there, your telegram contact has been there just for a couple of minutes; it needed to be approved by admin. Once the other person has taken note, you can remove the post if you would rather not have it seen by the public forever.
I've added you.
Betpanda.io Casino offers a thrilling gaming experience, with the Sugar Rush slot game standing out for its vibrant graphics and fast-paced action. The game’s fun features and frequent bonus rounds make it both exciting and rewarding. It’s a perfect pick for players looking for nonstop entertainment and big win potential.
Pero no retiran dinero, no deberías jugar aquí.
A month has passed since they closed my account, two weeks ago they asked for verification, I sent them all the documents, but they continue to ignore me, they don’t answer anything, although I provided everything they asked for.
Would you be interested in starting a complaint with us so we can try to help you? I think it might be helpful in some way. A month is enough time to deal with such things and what's more when you have no answer.
As for the documents, do you even know if any have been accepted?
Quiero, pero rechazan mi queja porque jugué tragamonedas y aposté en deportes.
But according to what you wrote in your complaint, you only bet on sports and didn't play any slots. So that's why you were rejected because we don't deal with sports betting unfortunately.
But if you want I have some links that could help you maybe and where you can file a complaint, what do you say?
Lamentablemente nunca respondieron a mi queja y ya han pasado 15 días.
I only placed bets on sports and you rejected my complaint, but Betpenda deals with both Casino Slots and Sports Betting, the account was closed by BetPanda.
I would be very grateful to you if you could help me, after I sent them all the requested documents they do not answer me, they just ignore me, I don’t know if they reviewed my documents, they do not answer anything!
Lamentablemente nunca respondieron a mi queja y ya han pasado 15 días.
Yes, but I saw that Michal managed to contact the casino, so let's see what information he gets and if the matter can be resolved in the end. It would be a positive step if they do.
I'm really curious.🙂
I only placed bets on sports and you rejected my complaint, but Betpenda deals with both Casino Slots and Sports Betting, the account was closed by BetPanda.
Ah, then I understand why the complaint was rejected. Unfortunately, we do not deal with sports betting mainly because we do not have experts in this field and therefore we would not be able to have an objective insight into these cases.
But if you haven't received any links, I can try to forward you some where you can find sites that also deal with sports betting complaints.
What do you think? 🙂
Hello,
I'm contacting you again, after our last exchanges about BetPanda several months ago. As a reminder of my case, I am a completely addicted player, and I don't understand why no KYC check is required to register on this site. In fact, my account with them has been supposed to be self-excluded for several months, but I've been allowed to create dozens of new accounts, resulting in several thousand euros in losses. I followed your advice and filed a complaint on your site, but it was rejected. I also followed your advice by downloading BetBlocker, as well as Gamban, but these applications are not effective when you know how to bypass them... I also tried to contact their license operator in Costa Rica, but got no response from them.
I don't know what to do. This casino is killing me. I have nothing left. I'd managed to start getting out of it, by starting therapy, but this casino in particular has taken me back dramatically.
How can I get out of this vicious circle? Why isn't anyone punishing this casino? Please, I beg you, if you have the slightest clue, help me. They've totally destroyed my life, and I can't last long in this situation. I look forward to hearing from you...
I hope that my message was clear enough, everything is blurred in my head so much I have resentment and sadness.
Sincerely
Hello,
Since you should try to find immediate support to help you fight your illness, I am not sure if it makes sense to concentrate on responding to your call for justice regarding the casino. We may get to it later, I'd say.
First of all, try to shut down all internet sources allowing you to play in casinos. Attempt to implement a parental protection system on your web or device profiles; seek a trustworthy individual to approve the restrictions, as I understand it requires a fingertip or pin code.
Ask someone close to change passwords for emails you're actively using in casinos; that might help too. Also, try to do the same in the case of casinos themselves.
In hand with that, please do what you can to get in touch with professionals:
https://casino.guru/problem-gambling-help-centers 👈👈
For further safety purposes, please stay within the Casino Guru safe zone: https://casino.guru/forum/responsible-gambling 👈👈
I think you should try to distract yourself with something unrelated to gambling. If it helps you resist the urge, try watching a lengthy television show or series, start playing PC games, or play free slots only outside the casino's websites. Try out this library, for example: https://casino.guru/free-casino-games
I hope you can make use of some of that.
BetPanda is a scam site, they close the player's account and steal money from the account! It's been over a month since my account was closed! During this time, the BetPanda service contacted me once and requested documents, more than 21 DAYS have passed since then! How they requested documents and I sent them to them, they don’t answer me ANYTHING, don’t give me any deadlines, they just STOLE my money and ignore me! DO NOT PLAY HERE, THEY ARE FRAUDSTERS!
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Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
