Bonus wagering is 40x bonus + deposit, not 40x bonus as casinoguru says
Hi thanks for the information. I've passed it on to our data team who will take a look at it and will update the bonus if it's correct.
Anyway, did you play with this bonus when you found out?
I did play it awyways!
And did you also manage to win and withdraw something ? 🙂
That's what I like to hear. What method did you use when it was fast ? 🙂
Thumbs up for Skrill, then! 👌🐱🏍
hoy bloquearon mi cuenta sin darme ningún motivo, no contestan correos electrónicos, no contestan el teléfono y no puedo retirar el dinero de la cuenta que gané regularmente sin bono y con el registro del documento correcto. Ten cuidado
Seems strange, intersting to see what happens here before i deposit again
Hello Lucio
You have received an Account suspension notice email for three violations of the Terms and Conditions. While your account is still under review it will remain temporarily closed.
We can share more details to administrators for this review if required. As advised if you have any specific question relating to the Account suspension email you can reply to the email directly.
We appreciate your understanding.
hoy bloquearon mi cuenta sin darme ningún motivo, no contestan correos electrónicos, no contestan el teléfono y no puedo retirar el dinero de la cuenta que gané regularmente sin bono y con el registro del documento correcto. Ten cuidado
Sounds nasty, so I'm glad you managed to find our website, and more importantly, it's great the complaint was also raised!
According to the complaint itself and the fact that the investigation has just started, I feel it's far too early for some sort of wild speculation.
Simply put, if there is a suspicion, the casino has to respond in order to clear up all doubts before your account is free to use again. I imagine it may be just a strike from nowhere for you now, but try to be patient,please.
As soon as this check is over, your time for a response will come. I hope it's just a formality, yet once initiated, this procedure must be carried out until its very end.
By the way, I have to admit, I'm amazed you were informed about so many details; that's quite unlikely, and I would definitely take that as a bright side showing the casino's willingness to act transparently.
It's a good sign.
Gracias Bullsbet.io por la respuesta, pero ¿por qué nadie respondió a mis correos electrónicos o llamadas telefónicas durante 12 horas ayer?
Además, ¿estás diciendo que cometí 3 violaciones de los términos? Por qué ? ¿Agregué 2 nuevas tarjetas de crédito? ¡qué está mal con eso! ¿O porque usé el bono de manera inadecuada? Falso porque las ganancias obtenidas en la cuenta se realizaron después de haberse quedado sin dinero del bono y haber depositado nuevamente sin bono. ¿O porque existe una conexión con una cuenta de automóvil excluida? Qué significa ? En cualquier caso, el dinero ganado se ganó regularmente, con los depósitos realizados y el registro de todos los documentos. Ahora necesito recuperar el dinero gastado y lo estás reteniendo sin ningún motivo. También podrías contactarme sin cerrar mi cuenta, te habría respondido inmediatamente con todo lo que querías saber, y hubiera sido más amable de tu parte.
Hmm, as far as the cards are concerned, they are yours and you also provided the casino with some documents about them as part of their verification ?
Regarding the excluded account, did you try this process in this casino or is it some other account ?
Either way our team will try to investigate the whole case and so will the casino and you will probably get a final decision later. And that's why I wouldn't like to rush and wait for the facts. If you have something new, let me know.
Cierto ! son todos míos y he proporcionado los documentos para las tarjetas. Para la cuenta excluida no entiendo de qué se trata, la única cuenta que tengo con bullsbet es esta, ¿qué importa para otros casinos?
To be honest, we need to get a deeper explanation regarding the "second," or better say, excluded, account.
There must be something that triggered the check, though it is impossible to identify the starter.
Now that you mentioned that on your own, it seems like it has something to do with an account in a different casino, am I correct? Well, that's another thing worth investigating through the complaint, if you ask me.
🤷♂️
Ya presenté el informe hace varios días y todavía estoy esperando que lo veas y apruebes los mensajes. Pero me gustaría hacerte una pregunta: ¿por qué no puedo tener otras cuentas en otros casinos? ¿Quién de nosotros no ha jugado en varios casinos? ¿Solo juegas en un casino? Me hace reir ...
Dear player,
I bet you're confusing two things together. Not a single casino (anonymous casinos excluded) allows the player to create multiple accounts; this is a well-known business standard.
Of course, you can create one account at every casino within the same group. The golden rule says: One account per casino - not a group.
I hope it is now clear.
And for the complaint, I suggest you pay attention to the instructions 🙏:
"How long will it all take?
The time elapsed between submitting a complaint and the complaint being closed varies greatly. The complaints processed most quickly are those that can be resolved without getting the casino involved or those that are rejected because the casino has not done anything wrong. Other complaints, however, can be very time-consuming.
Here are some rough estimates and time-related information about complaints:
You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another.
We do everything we can to resolve complaints as quickly as possible, but it's not always a straightforward process. Please be patient and provide all the necessary information to speed things up on your side."
Me gustaría advertir a todos los jugadores que se mantengan alejados de este casino. Para no pagar las ganancias, fingen que estás jugando con 2 cuentas o que has jugado con tragamonedas que no están permitidas en tu país (pero las tragamonedas no están bloqueadas, ¡¡te permiten jugar!!). Además, en el momento del pago, compensan el hecho de que sois jugadores adictos al juego y, por lo tanto, no pagan las ganancias para protegeros. Si no quieres perder tu dinero, ¡olvídalo!
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
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