hace 3 años
Si quieres hablar de cualquier tema relacionado con Cocoa Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Cocoa Casino
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hace 3 años
I have played a considerable amount of different casinos in my short time as an online player, read hundreds of reviews and have found that as with most things in life there are positives and negatives. But this casino and it's three clones have won my trust completely. Payout is slower than some but it's consistent. But I read an article about how to spot fake casinos and a 7 days payout is standard for most TRUSTED casinos. I have won at others and was paid same day but only once and the games went sketchy after a while with obvious changes in last minute landings. That being said Cocoa and it's clones seem to be standup in this industry. Customer service is great once they warm up to you. Before that they seems to be pretty robotic in response but after a while they are more personable. Ryan is the greatest!! Bonuses are really fair although I usually deposit clean with no bonuses. They do have cash back however available next day plus regular loyalty tokens. The games are fun in my opinion and they are always adding more to their platform. I have cashed out around 5 or 6 times and always received on 7 the day. I can't say enough good about this set of sites! I am very grateful for the trust I can place here.
hace 3 años
Thanks for the detailed review. Did you know you can even post your review here? https://casino.guru/cocoa-casino-review#tab=js-tab-reviews
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hace 3 años
youtube.com maldita sea
Traducción automática:
hace 3 años
Realmente estoy de acuerdo con Ilana, Cocoa es sensacional, súper confiable y el servicio es maravilloso. Me aterroriza meterme en líos y, en lugar de divertirme, acabo con dolor de cabeza para solucionar problemas, esperar pago, miedo a los bots, a que me jodan, en fin ... es algo que hay que investigar mucho, tener mucha precaución. Estoy muy feliz de haber descubierto cocoacasino.com, estos son mis dos favoritos, y por ahora prefiero no arriesgar más. Muchas gracias por el excelente servicio, ¡abrazos a todos!
Editado por
Daniel hace 3 años
Motivo:
Enlace prohibido
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hace 3 años
You mean the profile in Cocoa Casino? Have you contacted their customer support regarding this?
hace 3 años
I have been waiting since 9/28/21 for a simple 50$ payout and nothing. I really don't see what takes so long to process such a tiny payment. They are extremely rude in the chat. I will not be playing here again. You don't have 3 weeks to take my money but wanna take a month to send it.
hace 3 años
I'm just wondering, do you already have your account verified? Which payment method have you used to withdraw the winnings?
hace 2 años
A very bad casino has been waiting for payment for 18 days, every time they only deceive that they will pay
hace 2 años
Hello there,
If your account is fully verified by now, I'd say 18 days is a pretty long time for payment.
As far as understand, they have not given you any reason for this delay, am I correct?
In this case, I think you should submit a complaint, feel free to do so here:
https://casino.guru/complaints/create
hace 2 años
They wrote to make a deposit of another 25 euros, I decided to just lose everything and forget about this casino
hace 2 años
I understand you don't want to continue playing there.
But I'm wondering what is the purpose of this deposit?
Just an idea: Have you opted for a different payment option than you did originally? I can't think of any other reasonable reason.
hace 2 años
At the beginning they said make a deposit of 20 euros in bitcoins, I did everything, they said everything is fine, wait for the payment, waited 18 days, then they write we need it again, your documents and another deposit of 25 euros, then we will start the payment) completely crazy.
hace 2 años
It just comes to my mind, did you play with some bonus?
If so, did it have some max cashout? It happens that in order to meet the minimum withdrawal amount, you must deposit because the amount won is too low to meet the minimum withdrawal. I would love to find some explanation, but I can't figure out anything better.
hace 2 años
So an update to my original post... I'm a bit more seasoned now and let me tell you their sister site Davincis Gold really did me wrong and I'm going to post about it on the appropriate place. The aforementioned casino guru page.
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hace 9 meses
¡Hola! Soy nuevo y acabo de publicar esto aquí :)
Solicité un retiro de cocoa casino el 19/11/23 después de ganar 100 € con giros gratis.
Para iniciar un retiro se requirió un depósito que hice y el retiro fue "iniciado"
Al día siguiente, 20 de noviembre. Recibí un reembolso en mi depósito, pregunté en el chat si el reembolso tenía un límite (respuesta: no), gané alrededor de 150 € y solicité un segundo pago de 130 €.
Pasaron unos días y no pasó nada, así que pregunté al chat en vivo, que me dijo que enviara tal y cual documento. documents@cocoacasino.com (Espero que sea correcto, pero todavía tengo el correo electrónico). Envía lo que hice. Después de unos días sin respuesta, volví a preguntar en el chat y me dijeron que tenía que enviar los documentos. support@cocoacasino.com enviar, lo cual hice a mi vez. Después de unos días más sin respuesta, volví a preguntar en el chat, la señora me dijo que se comunicaría con el departamento de finanzas y me avisaría al día siguiente, lo cual hizo.
"Hola Felipe,
He recibido una respuesta del departamento de finanzas. Han revisado sus documentos y ahora están verificados.
Miré tu perfil y vi que solicitaste tu pago el 19 de noviembre. Según nuestros términos y condiciones, el procesamiento demora entre 14 y 18 días antes de que se complete el proceso.
atentamente
Tu equipo de atención al cliente
Cacao Casino, cocoacasino.com"
Esta noticia llegó el 1 de diciembre. Y ahora mismo, mientras escribo esta publicación, veo el primer pago desde hoy, 4 de diciembre. Ahora aparece como "pendiente" y ya no como "en proceso" y ya no está marcado como reversible. Tengo curiosidad por saber si el segundo pago aparecerá como pendiente mañana y si el dinero llegará realmente.
Definitivamente jugaría en el casino con más frecuencia si pudiera estar seguro de que pagarás si ganas.
Traducción automática:
hace 9 meses
Hello, thanks for your description of the experience which is still ongoing in the casino. As for your withdrawals, I firmly believe that they will eventually arrive and hopefully without any additional problems. Could you please update us when this happens or when you have any new information about your case ?
Anyway, I can't help but notice that the casino has a pretty low safety index and quite a few warnings and operates without a license. Have you seen that too ? I think I'd be more cautious about depositing here and I'm quite curious if your withdrawals will go through and you'll get your money. If they don't let us know. I'll be waiting.
hace 9 meses
Hey there, thanks for your reply.
The status of the first withdrawal is now marked as "finished", the second one is still "in process", I will update if i have news on it.
I didn't know that they have a fake licence or no licence at all to be honest, i just used some free games and the first time i managed to wager and won the max amount i just tried to withdraw, you know?
/edit : The money from the first withdrawal was on my bank account today.
The second withdrawals status hasnt changed yet.
Editado por el autor hace 9 meses
hace 9 meses
It has been over 3 weeks now since the i ordered the 2nd withdraw on november 20th.
While the first one from november 19th was processed, the second one is still pending even though they have all my documents and i asked the livechat several times and the support via mail aswell...Chat said they would tell it to the finance department, mail support didnt answer at all.
what would you recommend me to do?
hace 9 meses
In this case I would recommend to file a complaint because 3 weeks are already quite a lot I would say. You can do so here on this link.
Apart from what support says, do you have any other reason why this withdrawal has not been processed yet ? Only that they're moving it to the finance department ?
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