Llevo 5 semanas esperando el pago, ya mandé documentos, se arremolinan y no pagan, y luego siguen mandando mail de promoción, cómo pueden si ni pagan.
Hello, so have you already passed the verification? If yes, what did they tell you about the delay?
I'd say that you have to unsubscribe in order to stop receiving those promotions - if this can be achieved.
The most important question: Does the casino staff communicate with you at the moment?
Hi, I understand that if you have a problem in the casino you would like to get an answer as soon as possible. However, our team handles a lot of complaints so sometimes it's not possible to get an immediate response. That's what the timer at the top right of your complaint is for, which shows how long each party has to respond. It's always a week, so you don't have to worry about no one getting to you.
However, as I said, I understand that it's not more pleasant if you have to deal with the trouble with the casino.
If I may ask, what are your issues here?
Hi, I understand what you are saying, but as far as the complaint is concerned I explained in my previous answer how it works. There are a lot of requests so our team tries to get to each player as soon as possible.
As far as your problems are concerned, Petronela has already answered and you can look at it and respond to her questions. She will continue to investigate and we will see where our team gets to and what can be done with the situation. In the meantime, we will have to be patient.
Hi, I saw that you wrote back to Petronella and that you exchanged some answers and that it doesn't look good.
However, if you have further information to give her that would support your situation then by all means do so.
We'll see where this goes, because I don't want to get ahead of the outcome just yet.
Anybody pay the $55 fee and then got their money? If so how long did it take to get your money?
I just don’t want to get scammed!
Hello, this seems like a pretty high fee to me. How much are you withdrawing from the casino and by what payment method? The casino has a pretty good safety index and also handles complaints, so this could be a pretty good sign that the situation could be resolved if there are problems.
Please let me know.
Right now they are waiting for me to pay the $55, to withdraw $6000. I just don’t want to get scammed out of the money. I have it going to my cash app account.
are they legit company?
deb
So you shouldn't be scammed, and if you are withdrawing such a large sum, it wouldn't seem to me to be that much in proportion. Did the casino tell you if it's supposed to be some kind of verification deposit?
Yes they said it was to verify me, and the account.
so you don’t believe it’s a scam?
I think if it's a verification deposit then it might be okay. The casino has a high safety index so if something happens, you can contact us and we will try to help you.
So, do you think you'll deposit there so you can withdraw? 🙂
Awesome thank you so much!
You're welcome, please let me know how it goes when you withdraw, I'm quite interested.
I’m trying to decide as well! Any luck?
I did not do it1
por que hacen creer a los usuarios que este casino es seguro? llevo 15 dias y no pagan mi retiro, ingrese 150usd juge ruleta, gane 489usd y no me pagan mi dinero, siempre indican que estan en cola. este casino es una estafa, andube buscando si tienen licencia de juego y no encontre en ningun lado. ustedes abalan estos robos, lo recomiendan como muy alto en seguridad y solo se dedican a robar el dinero de los que confiamos y depositamos
mi usuario en este casino es alfonsoat
Hi, I'm sorry you've run into problems here. So when did you enter the withdrawal? We give casinos 14 days to pay a player.
Besides what you said and that you're in line, they didn't tell you anything else? That probably wouldn't be enough for me.
Anyway, the casino deals with problems when they arise and since you have a complaint, I believe it will be the same and you will get your money eventually.
If you find out anything new, please let me know.
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