Looks like every player have the same isue "under Provider verification" ,now we now that they are fake anounced that,and the game provider have noclue about no investigation 😀
I believe that it doesn't necessarily have to be scam to tell you the truth. Many times the game provider needs to be contacted regarding the game play, so let's not make any conclusions yet.🙏
the only one of a kind casino who is dooing this. isnt that akward? I mean i play on several casino,and never encounter this situation. But the Immerion casino is dooing this to all players, how is that providers fault then? No need to be a scam casino,i have tranfered crypto from Immerion casino into my Binance account,but its about all the rest
Hi Randya,
Unfortunately Ybets, which is an undisclosed sister casino, is doing the same thing to its customers. Many players/winners being told their gaming sessions need to be verified and give a 14 day window. Then they ask for verification to delay further.
Casino Guru is/should be aware these are fictitious checks with game provider and should ask for proof of correspondence with gaming provider to hold Immerion/YBets accountable.
i can confirm that Ybets And Immerion casino are twins bros🙂)) So whatch out,in the end they can acuse u of multiple accounts,if u are on both theyr casinos 🙂 i have backroung into isue like this unfortunatly...
the only one of a kind casino who is dooing this. isnt that akward? I mean i play on several casino,and never encounter this situation. But the Immerion casino is dooing this to all players, how is that providers fault then? No need to be a scam casino,i have tranfered crypto from Immerion casino into my Binance account,but its about all the rest
Actually, no one says that it is providers fault whenever the gameplay of players needs to be checked, you know. It just may be something not clear in the way the player played the game, or there can be something that needs their attention.
If the casino has to contact the game provider and the provider checks all the requested game logs and comes back with the okay message, the player can then be paid. It is nothing unusual, I would say, and we encounter this many times, actually.
Hi Randya,
Unfortunately Ybets, which is an undisclosed sister casino, is doing the same thing to its customers. Many players/winners being told their gaming sessions need to be verified and give a 14 day window. Then they ask for verification to delay further.
Casino Guru is/should be aware these are fictitious checks with game provider and should ask for proof of correspondence with gaming provider to hold Immerion/YBets accountable.
Be sure that our complaint specialists check the game logs every time there is something suspicious, and only after they can make a decision regarding the particular case.
Whenever it is on the game providers site, we are not able to do much, though; just wait.
Chat de soporte 30 minutos de espera
¿Puedes confiar en las reseñas de Casino Guru?
Maybe it would be better to describe it a bit more. If you are deciding whether to play at this casino, I recommend to check what players have written here, user reviews or complaints. This will probably give you one of the best pictures.
If you have something else in mind, feel free to let me know. We try to cover as much as we can in our reviews, but be aware that we can't cover everything.
Regarding the support, what did you try to solve with them?
Why not?
Saho
El chat de soporte casi nunca está conectado. Alguien
Me gustaría saber de dónde sacaron la información para enviarme el DM. No pude obtener ninguna confirmación sobre el depósito de moneda virtual, así que puse una captura de pantalla en el chat, pero aún no obtuve respuesta. Hay muchos casinos malos en estos días. Los japoneses deberían evitarlos.
Me gustaría hacer una pregunta, pero ¿hay alguien aquí que esté relacionado con esto?
¿Es usted una parte relacionada?
No, we are not a related party, I guess. If you check "about us" or just the medallion info, you will find out we are Casino Guru forum administrators.
Well, I do not recall casino representative accounts being active in this thread. Do you think your crypto deposit has been lost?
Quería unirme a la conversación sobre el casino Immerion. Al principio, el casino parece bueno. Ofrece muchos giros gratis, etc. Sin embargo, hay algo extraño en este casino. El proceso de retiro es extrañamente difícil. El saldo puede disminuir. También contacté con el servicio de atención al cliente del casino porque, jugando con el dinero del bono, gané 8,60 con una apuesta de 10 céntimos en Big Bass Bonanza. Las ganancias desaparecieron de repente.
El casino prometió investigar el asunto, pero nunca se resolvió.
Personalmente, no me gustan los casinos en los que tienes que hacer malabarismos entre euros, dólares y criptomonedas.
What did they say to you about it even though it wasn't resolved? Did they at least address it and give you a statement as to why it happened? I would have expected at least that.
As for the withdrawals, what's so hard about them? Do you wait a long time or is it something else that the casino tells you all the time? 🤔
Al parecer, el casino tiene un límite de retiro de 25 euros para los bonos de giros gratis. Intenté retirarlo, pero no funcionó.
And was there a reason from the casino why they didn't pay you the money if you fulfilled the bonus and everything was fine on your side?
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