Lamentablemente, perdí el dinero en el juego. No pude seguir luchando por ello. Sin embargo, debo decir que el proceso de retiro debería ser claro y sencillo. Los casinos suelen pedir documentos, pero suelen presentarse más adelante.
No creo que hubiera ninguna razón particular para ello.
El soporte del casino no interfirió con el proceso de retiro. Solo recuerdo que, al hacer clic en ciertos puntos correctos, el retiro no se realizó correctamente. Espero que la próxima vez lo haga si sigo jugando o ganando.
Well, it is really unfortunate that you couldn't hold to the money indeed. I also hope next time it will go better.
But, may I ask, what exactly the reason is you are unhappy with this casino?
I kind of couldn't get it, actually. You just said before that there is some maximum for the withdrawal from free spins, which is nothing unusual.
So, was there any other issue you experienced?
Immerion Casino did it again. After weeks of trying to win something on Immerion casino,to see if they let me withdraw this time, i won about 500euro. I withdraw 250 euro first to see what happens, and after 10 minutes i recived the amount via Revolut. I sayd,thats cool,so i withdraw another 200euro, but it was in pending mode,about 3 days. Today i login into my player account to see that the money i withdraw (200euro) were back into my balance. And when i tryed to withdraw again,that area is closed "durring investigation of game provider" same old story. We are talking about 200 euro, not 10.000 euro or more L.O.L. So i conteacted the support chat,who is giving the same old story. The fact is that they dont like you to cashout,no matter the amount. Immerion Casino, Snatch Casino and Ybets Casino are brothers,same look alike website etc. They can do this always and the have no problems dooing that. Attached photos 🙂
So, you were able to withdraw some money from the same amount you have won, but when you wanted to withdraw more, they said they needed to investigate the gameplay. Right?
It is really strange to do it this way and not when you requested the first withdrawal.
When exactly did you request the second withdrawal, please?
Correct,thats what i have done. just to test if works...Seems like didnt work entirely, only half. The second withdraw was like 15 minutes after the first one,same day
It is a weird behavior indeed in this case.
Let's try to wait a bit to see how it will all go, and then if you see that it is not moving, you should file a complaint, and our team will intervene.
What do you say?
Im okay with that,it's 5 days after already, and the situation is not changed.The withdraw is imposible . I will keep posting changes
I really hope that they will proceed the payment soon and also explain the delay. 🤞
We're here if you need us.
These 3 are all connected 😀it's a fact!
Casino Immerion está enviando correos electrónicos engañosos sobre bonos. Tenga cuidado. 
Entiendo que este bono no tiene requisitos, pero al consultar el chat, me informaron que el bono tenía un límite de ganancias de 10x y los requisitos eran de 60x.
Estafa de casino.
This has been going on for a month, and I am not allowed to withdraw money at all. It is a scam platform.
Same answer every time
At the moment, your game session is being checked by the provider. This is a standard procedure, which is necessary to ensure the validity of the game and to protect the interests of all participants.
Unfortunately, at this stage we cannot provide you with an exact time when the verification will be completed, as the provider fully regulates the process. We are monitoring the progress of the verification and will notify you as soon as it is completed, or additional data becomes available.
I deposited money on March 13, applied for withdrawal on March 14, and they are still saying that the game is under review. I also make games, and I would have finished looking at the game records one by one, even if I looked at the results one by one, in a month. What a joke, I just don't want to pay.
Casino Immerion está enviando correos electrónicos engañosos sobre bonos. Tenga cuidado. Entiendo que este bono no tiene requisitos, pero al consultar el chat, me informaron que el bono tenía un límite de ganancias de 10x y los requisitos eran de 60x.
Estafa de casino.
Thank you for the information.
It is really wise to contact the support about it.
Do you play at this casino often?
I deposited money on March 13, applied for withdrawal on March 14, and they are still saying that the game is under review. I also make games, and I would have finished looking at the game records one by one, even if I looked at the results one by one, in a month. What a joke, I just don't want to pay.
So, as can be seen on the screenshots, the game provider is checking your gameplay. Right?
Unfortunately, sometimes it really can take this long until the decision is made.
I would suggest you file a complaint here with our team so they can check out the situation with the casino, though.
Just follow this link to do so, please.
If there are any updates, let us know for sure.
Buen día.
No. No juego ahí. Acabo de crear la cuenta. Lamento que jugadores inexpertos caigan en este tipo de estafa, así que decidí compartirlo contigo. Creo que haces bien tu trabajo.
Thank you for that.
Well, it can happen to anyone, unfortunately.
Si Immerion Casino, Snatch Casino e Ybets Casino no responden a las solicitudes de retiro por motivos similares, creo que dañará la reputación de casino.guru, que tiene una excelente reputación en estos casinos. Por lo tanto, les recomiendo que la corrijan lo antes posible. Espero que mi solicitud de retiro se resuelva pronto.
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