Tema general sobre Irish Spins Casino (página 3)

Experto sénior

hace 2 años

OriginalTraducción

Hi As they are affiliated to ibas I can’t see why you haven’t attempted to resolve your issue with them. If they find in your favour Irish Spins have to payout. file

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

Hi Daniel,

I know

For your information UKGC wan't help you to sort out any money problem!!!

Only ADR can if you are not satisfied with ADR outcome then you have to go to Court.

They know that that's why they playing games with everyone.

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

Hi Nigeljc,

Every Casino have dedicated ADR, Irish Spins have eCOGRA.

I was hoping to resolve the issue with casino directly.

But I doubt now as they even not willing to replay for my complaint on forum.

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

https://www.ibas-uk.com/consumers/registered-operator-directory/

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

Thats the info for everyone thinking UKGC will help them to resolve the money dispute!!!

https://forums.moneysavingexpert.com/discussion/6096204/ukgc-is-useless

https://uk.trustpilot.com/review/www.gamblingcommission.gov.uk

Daniel

Marcel1231

Head of Community & Social Media

Marcel1231

hace 2 años

OriginalTraducción

When I'm looking at your case again, I feel like this is exactly the case that could be resolved very easily. The problem is that the casino would need to give you contact details to the right person. This isn't the common case where the casino claims you breached some terms and conditions, the winnings are voided and your account closed. Then you start arguing with them, because you're not aware of breaching some terms.

They basically say: OK, we need to do further verification, send us the documents, which you did. Then they keep checking it and then they forgot about your case completely. When you contacted them again, it looked like you got exactly to the point as you've been 6 months ago. Someone else noticed that they need to check documents from you so they requested it again.

If they reacted to the complaint on our website, then it could be all resolved within a week 😕

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

I'm sure they will not react to the complaint on forum

They don't care

Daniel

Marcel1231

Head of Community & Social Media

Marcel1231

hace 2 años

OriginalTraducción

I just talked to Nick regarding this. We're going to discuss it on a meeting that will probably take place on Wednesday. They simply don't seem to be interested in dealing with the case since "they don't advertise this casino too much" - these are their words. This is unacceptable. We need to figure out what we're going to do with the whole group.

They're lazy to deal with your case, because they don't care about the brand too much. I'm speechless. Nick is going to close the case today according to what he said to me.

Editado por el autor hace 2 años

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

I hope you can step in and force them to replay.

And everyone else will be aware

As is not acceptable to wait that long for reply

They are ignorant

Thanks

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

Can the case be reopened?

I want them to reply and explain all publicly

I did suffer a lot

The whole case cost me a lot of stress and frustration and is still not resolved

Daniel

Marcel1231

Head of Community & Social Media

Marcel1231

hace 2 años

OriginalTraducción

The case is still open for now, but they won't reply as you could already notice. Please give me time probably until tomorrow afternoon and I'll tell you more about it.

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

Ok

Thank you very much

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

Hi ,

I would like to talk with MR. Daniel BROOKES and resolve the case

If we can not reach amicable solution then I will have to go to Court.

I look forward to hearing from you

Kind Regards

I have sent them an email yesterday

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

Hi Daniel,

Any news regarding my case?

I look forward to hearing from you

Thank you

Daniel

Marcel1231

Head of Community & Social Media

Marcel1231

hace 2 años

OriginalTraducción

Yes, Nick is going to try to contact the casino directly (not through their affiliate manager who apparently doesn't care) and will explain the situation and the fact that in case they keep ignoring it and stall the withdrawal, it will damage their rating on our website by a lot. So we're going to contact the casino for now and try to get contact details for someone else.

Marcel1231

Aprendiz

hace 2 años

OriginalTraducción

Hi Daniel,

Thank you very much to step in

Very appreciate that

Thank you

Daniel

Marcel1231

Head of Community & Social Media

Marcel1231

hace 2 años

OriginalTraducción

No worries, I just want to highlight that we have no tools to force them to pay you the winnings. On the other hand, we want to try all possible ways. If it fails, the only thing that we can do and will do is lowering their rating by a lot to make sure that other players will avoid the casino. But let's wait if we manage to get in touch with someone.