hace 11 meses
Si quieres hablar de cualquier tema relacionado con Kudos Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Kudos Casino
Añadir mensaje
hace 11 meses
Stole Money from my account
hace 11 meses
Stole money from my account.theives criminals
hace 11 meses
Hi, according to what you write you won't have the best casino experience. Can you tell me what happened and how is it possible that the casino took money from your account ? It would certainly be helpful if you could describe your situation so that we can try to help you.
hace 10 meses
Don't understand what the hold up is with the withdrawal. I've never had to wait as long as I'm waiting now.
I followed all the rules
Still no pay out.
hace 10 meses
Not very pleasing - got it. Any reasonable explanation from the casino's support, perhaps? Have you tried to contact someone?
hace 5 meses
I claimed a no deposit bonus to give this casino a try. It was very appealing to the eyes and an easy casino to navigate. I had no problems whatsoever with anything I did while on the site. There was no glitches at all in the games when I played. Unfortunately I did not win. The next day I woke up to another 20 dollars worth of free play in my email. I figured I would be unable to play it because usually you can't claim two chips of free play in a row. Well to my surprise I looked up the rules and you can claim two before you have to make a real money deposit. Awesome!!!
hace 5 meses
So that is actually great. What else do you like about this casino? You could share your experience by writing a user review over here. What do you say?
hace 5 meses
Well, I can say this about kudos and several other casinos online casinos that I do have a problem With you can deposit your money and lose and customer service is great and they offer you outrageously. Unfair bonuses, but the minute that you win behind claiming a bonus. The casino tries to label you as a bonus abuser. So then you go in and you don't claim bonus at all. I try not even claim bonus anymore. However, you are not a fan of the casinos if you win and you cash out your winnings. The total treatment is different. Rude and very unprofessional tours. A person that catches out and then after that point I feel like they're the machines in a disadvantage in Canada. Gangster freezing and so forth in and log you off. Kick you off and you lost every dime.
hace 5 meses
am not surprised if you have this opinion.
Regarding bonuses, I say this a lot and I would say that they are sometimes more of an attraction than a benefit. Obviously I wouldn't try to claim them and if there were still issues with withdrawals even if I was playing for real money, I'd probably leave the casino.
However, do you still get used to playing here from time to time or not ?
hace 5 meses
No I have not played at kudos casino since the first of the year
hace 5 meses
Probably a good decision for you if that was the case with everything you described.
However, are you playing in some other casino where you don't have to deal with such difficulties ?
hace 5 meses
Yes
hace 5 meses
And in which for example ? 😀
hace 4 meses
Hola
Buena experiencia con kudos
Hasta que me tocó un premio grande!!!
2200€ APROX que quiero retirar desde hace 5 días
Los primeros días me dan problemas con la verificación documentos... Envié todo lo que me iban pidiendo (TODO!!!)
Después de varias cancelaciones, hoy vuelvo a comprobar el estado de mi operación... Y me llevo la siguiente sorpresa
1) no me deja entrar en la web
2) hablando con el chat en vivo me dicen que he perdido el derecho a cualquier ganancia (2200€!!! Que dices!!! Que culpa tengo yo!!!) Sin vergüenzas!!!
3) ya no me dejan opción de hablar por chat con ellos y mucho me temo que tampoco por email.
Les hablo y comento la situación, ellos parece no leerey contestar a mis dudas... siempre contestan lo mismo
4) estoy desesperado!!!no es justo!!
Editado por el autor hace 4 meses
hace 4 meses
Seguiría mandando toda la documentación
Pero creo que no es necesario
Editado por
Radka hace 4 meses
Motivo:
screenshot deleted - personal information was visible
hace 4 meses
Hello,
Don't worry, we have a team of dedicated specialists. You are more than welcome to create your own, free-of-charge complaint through which these people will try to resolve this issue.
All you need to do is to follow this green link 👈 and set up the case.
I would also like to mention you should not post any more screenshots showing your personal data, one never knows who's looking.
there is a fair chance I did not conclude the screenshot's details correctly, so I'd like to ask:
What was stated in the aforementioned cashier email, please? Also, it feels quite strange the casino gave you 10 more days so you can provide documents when your account seems to be verified. Perhaps you can help me clear the timeline.
Thanks!
hace 4 meses
La captura de pantalla que no aparece entera, es un fragmento de la web del casino donde explican que si en 10 días (en total)no se ha verificado la cuenta, perderé acceso y saldo. Por eso estoy desesperado
No contestan email, no me piden ni me dan más explicaciones o motivos, no siquiera que me falten documentos
Entregué DNI, tarjeta banco, recibo factura domiciliada... Todo lo que me pidieron
Tengo toda la documentación, email, capturas de pantalla necesarios como pruebas
He intentado el retiro de dinero 4/5 veces y siempre me lo han rechazado
Y ahora no me dejan ni entrar
Gracias, saludos
hace 4 meses
That's interesting. Despite what you have been through, this casino seems quite confident if they state 10 days as the KYC deadline.
Well, if you feel desperate, I would most likely be; feel free to submit a complaint. It's completely free-of-charge. so you don't have to worry. All you need to invest is your time and cooperation.
Try to use this link 👈 if you agree with my suggestion. The process is quite easy.
details are explained here 👈. Don't hesitate to ask if you need anything, ok?
