Awful. I just registered and wanted to inspect their slots' RTP settings (usually, you need to be logged in to view the true setting - when you're not it'll show the highest setting by default) before making any deposit but it won't let me pass the deposit page... I can't even log out again.
Think I'll sit this one out.
Well! I'll pass this on to the Data Team, I feel they should know. Thank you kindly for this feedback!
I gave them a try anyway and it turns out that, as suspected, they are indeed running the sub optimal RTP versions on a large number of their slots.
Lets's hope something good will still find a way to hit 😃
We've got Sherlock Holmes here. But I would definitely be careful when playing. If you find anything else, feel free to let us know. 😀
I gave them a try anyway and it turns out that, as suspected, they are indeed running the sub optimal RTP versions on a large number of their slots.
Lets's hope something good will still find a way to hit 😃
Well, I'm not sure how you managed to find out about the RTP, but when it comes to deposit locks, it is quite common for some groups. There is nothing we can persuade the casino to do.
What do you mean? It is right there in the game description.
Theoretical, of course. Actual RTP is often a whole other matter.
Hello.
I was reflecting on this part: "they are indeed running the suboptimal RTP versions on a large number of their slots" Not just the RTP set for the game, you know.?
However, I must say that 94.6% is pretty low. 96% is considered to be worth playing in my opinion. 🤔
He activado un bloqueo de juegos de azar en mi aplicación Revolut. Lamentablemente, anoche tuve ganas de jugar y perdí 900 €. Pero lo que no estoy de acuerdo es que el casino haya aceptado las transacciones evadiendo el bloqueo de Revolut, de hecho, las transacciones exitosas están registradas en empresas que no son de juegos de azar y quizás incluso en empresas que no saben nada de todo. Me puse en contacto con la empresa en cuestión, que no reconoce la transacción y debe responder a mis otros correos electrónicos. También inicié una queja por correo electrónico al casino en cuestión, que es luckywins.com
Necesito su ayuda para recuperar los fondos gracias
Hi, unfortunately today it's quite a topic that resonates among players.
If you want to read more about it you can do so here in this thread.
However, haven't they replied to your email yet? Do you have a feeling you're going to ask for a chargeback based on what you're describing or what?
Me respondiste que no puedes manejar transacciones de pago por lo que casino guru no lo maneja, mi banco Revolut dice que como hice clic en la autorización de la notificación push no tengo derecho a un reembolso. Pero el problema es que mis fondos llegaron al casino de manera incorrecta. Dos depósitos fueron tomados como intermediario por una empresa que no reconoce mi movimiento hacia ellos e incluso Strukin a raíz de un pago realizado por app con tarjeta no sé cómo inició una transferencia hacia ellos a mi nombre. Violaron mi privacidad y evadieron mi problema de juego
That's why I said that this is a topic that resonates very much. This is exactly what the thread I sent you in my previous reply is about, and the players there are doing exactly what you describe. The statements do not show casinos but some shell companies, it violates the MCC block that the players give themselves as you put it. So the fact that it is not recognized during the payment and some company appears on the statement, which for example sells books instead of casinos, it is bypassed.
I know that some players have described that they wrote emails to the companies themselves saying that they didn't get anything from them and asking for deposit refunds.
Try to read it or ask some questions there and I believe that you may learn some important things about your case.
Lamentablemente el enlace que me enviaste abre una página en blanco. ¿Puedes volver a enviarme el enlace?
Of course, tell me if you can reach it now please: https://casino.guru/forum/responsible-gambling/question-about-gambling-websites-with-curacao-license-using-incorrect-merchant-category-code 🙂
Me aparece una página en blanco y blanca
Try to clear the cookies and the cache on your computer. Log out and in again, and maybe even try another device if nothing helps, and let us know if it still continues, please.
Gracias lo resolví ayer yo solo y ya estoy en la página de discusión 🙂
That's great.
luckywins scammed me and closed my account when i was playing and won some money there.
Arbi Dautov
Hey, I'm sorry.
Did the casino tell you why it was blocking your account? I see that you won quite a nice amount, so it could be that the casino is checking and that's why they temporarily blocked your account. But of course it could also tell the player that he is making an investigation.
However, if they didn't say anything, it's a good thing you filed a complaint and our team will try to help you.
One more question, didn't the casino ask you for documents and did you play with the bonus or not?
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
