hace 1 año
We'll be waiting here for your updates.
Tema general sobre MyEmpire Casino (página 6)
hace 1 año
Hello!
I should get 25% live casino cashback (on every monday get every player, who is request in chat/e-amil), but "administrator decided", i cant get any bonuses in the futute! (no any details)
Very kind! I didnt cheat or something, just lost!
Then i closed my account at this casino! Dont play here!
Gabor
ResponderCitar1
hace 1 año
Unfortunately, casinos can decide at any time who they will not give bonuses to. It often happens and players write that for "administrative" reasons they are not given further bonuses, which is a shame. Then it will probably be important to find another casino that will not have such an issue.
So I am not surprised that you closed your account. 😕
ResponderCitar1
hace 11 meses
Hey I have already filed a complaint and I appreciate Casino Guru looking into it, I'm just wondering if anyone else has had issues with copy and pasted answers to withdrawal statuses to the point of feeling mocked when you are asking about a long withdrawal time
hace 11 meses
Hello,
If you would like to browse other complaints submitted against this casino, this link should help out:
https://casino.guru/complaints/in_progress
I found 9 open cases, including yours. It also seems you are not familiar with the complaint process, so I'd like to help. I suggest you read the instructions here 👈
A complaint is a relatively slow process.
"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
Let me know if I may help with anything else, please.
hace 11 meses
Buen día. Llevo 25 días esperando en el casino para que me aprueben el retiro. También presenté una queja a través de Casino Guru. Escribo esto aquí para que tengas cuidado si decides jugar a través de este casino. Si algo cambia, lo escribiré aquí.
Traducción automática:
hace 11 meses
Hola, diría que una buena medida sería presentar una queja. ¿El casino también te dijo por qué esperas tanto tiempo para recibir tu dinero? 25 días es una verdadera masacre y definitivamente me gustaría escuchar algo relevante. ¿Es esta tu primera opción en este caso?
¿Estás todavía en contacto con el casino?
Traducción automática:
hace 10 meses
I didnt get my withdraw, i cash out 8 days ago.
hace 10 meses
Hey, did the casino also tell you why is this the case? Do they have reason for delaying payment for longer than a week?
Additionally, did they require documents for verification or not?
Also wanted to tell you that we give casino's 14 days to pay the player and if they won't be able to do that you can reach out to us and we will try to help you.
So, can you hold out a little bit? 🙂
hace 10 meses
They didn't say anything, but then I'll wait until the 14th day.
hace 10 meses
Después de unos 26 días, empezaron a verificarme. La verificación se completó en 24 horas. Después, los pagos se procesaron sin problemas. En cualquier caso, no recomiendo el casino. Es similar al casino Bankonbet.
Traducción automática:
hace 10 meses
Después de unos 26 días, empezaron a verificarme. La verificación se completó en 24 horas. Después, los pagos se procesaron sin problemas. En cualquier caso, no recomiendo el casino. Es similar al casino Bankonbet.
Traducción automática:
hace 10 meses
Me alegro de que al final todo haya ido bien, aunque esperar un mes por el dinero es realmente mucho tiempo, así que no me sorprende que tengas esta opinión.
Así que cruzaré los dedos por ti si juegas en otro lugar y no tienes que esperar una eternidad por tu dinero.
Buena suerte. ☘️🤞
Traducción automática:
hace 10 meses
Hola.
Ni siquiera sabía que si cancelaba el bono, el dinero que normalmente ganaba con mis depósitos desaparecería. Son 6000 y me molesta mucho. Nadie explica nada, no responde (5 días), respuestas genéricas en el chat que no tienen sentido. Parece muy poco fiable y la advertencia de que si cancelas el bono, tu saldo se reiniciará debería aparecer al momento de cancelarlo. A este casino le falta imparcialidad, comunicación e interés por los clientes/jugadores. Así que no lo recomiendo en absoluto.
Editado
Traducción automática:
hace 10 meses
Do I understand correctly that you have a balance of real money in your account, but when you cancelled a bonus that you didn't play with, the money disappeared? Or have you played with that bonus?
I am not really sure how it was, so could you please describe what exactly happened?
hace 10 meses
Hola me gustaría poner una queja sobre myempire llevo desde el día 28 esperando un retiro, se culpieron los 14 días y sigo sin recibir ninguna respuesta, únicamente que hay muchos retiros en cola, pero mi estado del retiro se quedó en fase 2 y no cambia desde el día 28 y es una verdadera vergüenza los dé soporte no hacen más que darme largas y repetirme siempre lo mismo con diferentes palabras únicamente y me gustaría saber si recibiré mi retiro o es que me están tomando el pelo un saludo.......
hace 10 meses
Hey, I wouldn't hold my breath in that case, since you wait quite a long time for the casino to tell you just such common things.
Is this your first withdrawal? Didn't you have to send any documents? What is the status of your withdrawal?
Coming back to the complaint, you can file it here on this link. ⬅️
I'll keep my fingers crossed that you have the money as soon as possible.🤞
hace 10 meses
Won a large amount of money (total balance of 16000 EUR), submitted withdrawal requests on March 21, 22 and 23, have not heard anything from the casino since. Have contacted support who are just stalling - ignoring my emails and after a few reminders sending the same mail back, "Please note that it may take some time to process your inquiry, as we are currently experiencing a high volume of requests."
Have submitted a formal complaint today and hopefully will get some help in resolving these issues.
A real shame that they are trying to avoid paying out winnings like this, since otherwise it is a nice casino.
hace 10 meses
Hi there, really sorry to hear you’re going through this, waiting that long without clear communication, especially with such a big win, must be incredibly stressful.
It’s great that you’ve already submitted a complaint, and we’ll definitely do our best to help you move things forward and get some answers from the casino.
Just out of curiosity, did the casino mention anything about needing verification or say they were conducting an internal investigation? That’s sometimes a reason for delays, though they should be transparent about it if that’s the case.
Fingers crossed we can help you get this sorted soon. 🤞
Keep us posted if anything changes.
hace 10 meses
Hi there, really sorry to hear you’re going through this, waiting that long without clear communication, especially with such a big win, must be incredibly stressful.
It’s great that you’ve already submitted a complaint, and we’ll definitely do our best to help you move things forward and get some answers from the casino.
Just out of curiosity, did the casino mention anything about needing verification or say they were conducting an internal investigation? That’s sometimes a reason for delays, though they should be transparent about it if that’s the case.
Fingers crossed we can help you get this sorted soon. 🤞
Keep us posted if anything changes.
hace 10 meses
No, they did not mention anything. I even asked the live chat on how to submit KYC documentation, since I assumed they will ask for this, but the chat replied that it isn't necessary and if/when it will be, they will contact me. I logged in today and on the Verification page it still says:
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