Hi, how long have you been waiting for your money? I see you're not quite the only one having this trouble.
When you say it happened to you for the second time, how did it turn out the first time? Did you get the money? If so, after how long?
I will wait for an answer.
First time I waited over 3 weeks I never ended up getting the money I end up just using it. This time I have waited almost a whole week still nothing as of yet. What can I do or tell them to make them hurry up and process my withdraw?
If you didn't succeed the first time and now you've been waiting for more than a few weeks, I'd probably think twice about opening a complaint. Our team would try to help you and let's see where it goes because I've seen that the casino solves complaints quite often and has a good safety index.
I would add that we give casinos 14 days to pay the player, but since you had a problem the first time I wonder how it will turn out now. I would recommend not to gamble with the money though.
What do you think, you'll file a complaint then?
so what should I do from here
I would recommend to wait a while, I mentioned the 14 days we give casinos, and try to inform about the withdrawal.
I have one more important question, are you verified in the casino? Also, you have no control over the withdrawal process and there probably won't be much to speed it up, so patience will be what is needed.
However, if nothing happens, you won't have any information, so then I gave you the link in my previous answer (text in green letters) and you can submit a complaint to us and our team will try to help you.
BUENOS DIAS HE ESTADO CONFUNDIDA CON MI CASINO EMPIRE NO COMPLETA MI RETIRO CON LA EXCUSA DE QUE HAY CARGA DE TRABAJO Y TODOS LOS REPRESENTANTES CON LOS QUE HABLO TAMBIÉN ME DICEN UNA EXCUSA DIFERENTE. ALEJENSE DE ESTE CASINO Y SERÍA BUENO BAJAR LA CALIFICACIÓN
Hi there. Pardon me for saying that, but it is really not that obvious something unfair is ongoing. Perhaps the casino is facing some sort of technical problem, and the staff did not receive precise information they should forward to players. Very common if you ask me.
Skip the capslock please and tell us more about this situation instead. 🙂 It would be good.
For example, when did you submit the withdrawal request?
La solicitud fue presentada el 26/10 el problema es que las excusas que me están diciendo son otras y NECESITO mi dinero inmediatamente.
NECESITO SU AYUDA INMEDIATAMENTE NECESITO ESTE DINERO. ALGUNOS REPRESENTANTES DEL CHAT ME DICEN QUE ESTÁ EN LA ETAPA FINAL OTROS ME DICEN QUE AÚN ESTÁ EN LA ETAPA DE PROCESAMIENTO Y LUEGO ME DICEN QUE HAY PROBLEMAS TÉCNICOS CON ÉL OTROS ME DICEN QUE HAY UN GRAN ANÁLISIS DE KOS DE LOG. PARECE QUE ESTE CASINO NO QUIERE PAGAR Y NO PUEDO ESPERAR LOS 14 DÍAS PORQUE NECESITO ESTE DINERO. ASÍ QUE SI PUEDEN AYUDARME INMEDIATAMENTE POR FAVOR
Unfortunately we are not able to do much right now. Only if a complaint for this casino is submitted our team can intervene. And let's not forget the 14-day timeframe, right?
When exactly have you requested the withdrawal?
Hice una denuncia. Es una burla lo que están haciendo. Llevo solicitando un retiro desde el 26/10 y cada día escucho una excusa diferente. Quién me puede ayudar
May I ask where did you make a complaint, though?
I don't see any here on our website; that is why I'm asking.
Have you got any updates now after the weekend, perhaps?
Le hice la denuncia a usted. Pero todo está bien, el casino pagó.
It's good that you were eventually paid! To me, it seems you consider your complaining here on the forum to be an official complaint. Even though it is not, I'm glad you shared the experiences with us.
Thank you!
Buenas noches, llevo 5 días esperando un retiro de 74€, me comuniqué con el chat en vivo y siguen diciendo lo mismo, ¿pueden ayudarme?
Ya lleva cinco días así
To let them know that we care too.
Buenas noches, llevo 5 días esperando un retiro de 74€, me comuniqué con el chat en vivo y siguen diciendo lo mismo, ¿pueden ayudarme?
Is this your first withdrawal request at this casino, or have you had some successful ones before?
Our team is not able to intervene in your complaint yet, so we have to wait and see how it will go.
I hope soon we'll see some movement there.
Si, este es el primer retiro que solicito
Gracias por su respuesta, esperaré 14 días, lo cual es necesario, si no pasa nada, volveré para informarle. Hoy es el sexto día que estoy esperando el retiro.
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