Please read the full review of the casino here.
I believe that it is very important to notice if the casino is willing to solve the complaints whenever they arise. You can see that they do, so it is a good sign.
Also, for you to better understand how do we review online casinos, please read the article 👈 and don't hesitate to come forward with any questions.
Do you actually play at this casino?🤔
Yes i start playing and i have win 1000€ i will wait if they procceed the withdrawals
Congratulations on your win. Did you use any bonus in the casino or not?
As for the withdrawal, I hope everything goes smoothly.
However, wasn't it necessary for you to verify?
Let me know. 🙂
No usé ningún bono, generalmente no piden verificación ni la consideran necesaria. Ahora estoy esperando hoy por el segundo día hábil y ninguno de mis retiros se ha realizado.
Hi there.
I hope your withdrawal will be processed quickly!
If I may add a detail to your previous concern: Sadly, handful of decent casinos are not among the quickest when it comes to withdrawal process. Here comes the fact: we are not capable of checking this quality nor drawing up a proper calculation to reflect on every available payment option for every country; as a result, the Safety Index does not contain several key aspects that players are, for obvious reasons, very interested in.
The KYC and withdrawal speed are just not measurable, yet players may always seek such feedback from the casino in the user reviews, complaints, or here on the forum.
Hence, we are interested in seeing your withdrawal progress - let us know how it goes, and best of luck!
¡Me pondré en contacto contigo con novedades si necesito ayuda después de los 14 días! ¡Espero que no!
These are your first withdrawals from this casino, if my memory serves me correctly. I sincerely hope that the KYC is not required as it seem, and that the delay will not worsen!
En todas estas empresas similares menciono algunas indicativas (malina casino,spinanga,rt bet ,empire casino) dice que la cuenta actualmente no requiere verificación..leí algunos comentarios en el foro de demoras excesivas siempre que me estreso..ahora he llegado al límite máximo de retiros ya que he ganado 1300€ dos retiros de 500 y uno de 300 están pendientes
As far as I observed, many casinos have suddenly decided the account verification is only necessary when the player meets a certain winnings threshold or the amount ready to be withdrawn is high enough. I would expect casinos are convinced players like to have it this way; on the other hand, I'm quite surpriced on some sites, and even if the account does not need to be verified, the withdrawal process is still pretty slow.
Where is the advantage, I wonder?
What do you think?
Creo que es su manera de tener retiros disponibles para cancelación en cualquier momento y momento para que el jugador se sienta "tentado"!!! Porque de lo contrario si la cuenta estuviera verificada no habría razón para una demora y espera tan larga!! Ahora el dinero se procesa en 5 minutos reales y se envía a tu cuenta, el tema es que hasta entonces el momento dura desde 3 días por lo menos hasta un mes que están disponibles para cancelación
It is quite an interesting opinion, I would say, and I really hope that it is not the truth. For the sake of all players, of course.🙂
Thank you for your insides, though, and I hope that you won't get to any kind of issues there.🤞
Hoy es el tercer día hábil, 5 en total, y todavía ninguno de mis pagos han sido procesados, sin embargo me aseguran constantemente que serán procesados pronto.
Sin embargo, no me deja ingresar a la página de casinoguru para abrir las calificaciones de este casino en particular para abrir una queja.
I can see that you managed to file a complaint. Did you find out by any chance what was the reason you couldn't do it at the beginning?🤔
I see that Veronika has explained to you there that we give casinos 14 full days to proceed with the payment, so you will need to wait a bit, unfortunately.
It is because we have many experiences that a casino really was able to pay the players without our intervention within this time frame, so we have decided to wait 14 full days and only then we start to investigate the matter. Many aspects can happen that cause the delay at the casino, as there can be some overload of the withdrawals or that a casino is understaffed.
I hope that your payment will be processed soon and you'll come with great news to inform us about.
Finalmente presenté una queja porque creo que definitivamente necesitaré su intervención. Veo que tiene una calificación muy alta pero una mala opinión de los usuarios. Me siguen asegurando que mi retiro es seguro, que no necesito identificarme y que recibiré los fondos pronto, pero nada avanza.
I imagine one can be lost easily when a decent casino has earned bad user feedback. From my experiences though, the payment will be processed eventually. It should be now just a matter of time. As far as I checked the other users experiences, the main issue is slow withdrawals, which, considering your current situation, is quite good news. Try to hold on, keep in mind that if anything goes wrong, the complaint will be at your service.
🤞
Muchas gracias, todo lo que haces por nosotros es muy apreciado. ¡Volveré pronto con novedades!
We'll be here waiting for the update.
Rated 1 out of 5 stars
An hour ago
Horrible if you want to actually…
Horrible if you want to actually receive your winnings. RUDE costumer support. Non efficient not up to par crap conditions you can deposit endless amounts and only cash out 750 dollars along with that taking 2 weeks and the higher the level the faster the cash out you are bumped down the list based on seniority!! Which is not only hard to gain but also maintain. Good luck getting bonus money also!
Hi, the experience probably wasn't the best if you gave the casino 1 out of 5 stars.
But I wanted to ask you, do you also have problems with withdrawals here and are you still waiting for them or did you manage to get the money? When you mention that the customer support is rude, did you deal with them in this situation or something else?
Feel free to let me know and we'll see if it would be possible to help you.
withdrawal delays with my 500$ payout saying it’s in the finance department and they can’t do anything about it this is the second time that this has happened it’s sad that they can’t treat the customers right
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
