hace 10 meses
The dicsussion of this casino is so popular that I even want to know, is it really so good. I see that people above checked Trustpilot as well, i thought that they check comments, but some feedback looks like gpt created it..
1
Tema general sobre MyStake Casino (página 16)
hace 10 meses
Well, good luck with that. As far as I'm concerned, prepaid customers are, let's say, in favor...
hace 10 meses
Muchas gracias por mover el hilo donde corresponde.
En respuesta recibí esto por parte del soporte del casino:
Les menciono que los retiros me los rechazan sin explicar el motivo, responden que use otro método. Pero si lo hago automáticamente lo rechaza por ser diferente método utilizado cuando hice el depósito (es un ciclo sin fin).
hace 10 meses
I can see your situation better and the screenshot also says that you have to use a different method to withdraw. I don't see the point of using a different withdrawal method then, it's immediately rejected because it's not the same method you used for the deposit. Did you also point out to the support that if you try to withdraw by another method it is instantly rejected ?
However, I saw that you filed a complaint with us, which is a good step if you keep going round and round. Kristina is waiting for your answer so if it would be possible, it would definitely be useful to reply. Just click here.
I sincerely hope that this problem will be resolved as soon and fairly as possible.
hace 10 meses
Well, good luck with that. As far as I'm concerned, prepaid customers are, let's say, in favor...
I would say players who are paid in spins / incentives will of course be in favour…that’s the deal!
Editado por el autor hace 9 meses
hace 10 meses
Hm we try to be very careful about similar user reviews and it's against our rules for players to be rewarded for it. But I guess we all know that there will always be casinos that will have a similar offer for players from time to time in the form of a bonus for a good review.
So I'm curious what TP will tell you.
hace 9 meses
Don’t offer inducements – money or gifts – to customers to write positive reviews about your business
If reviews you write or commission mislead consumers, you may be breaking the law.
Are MYSTAKE.com above the law!
Mystake Casino Reviews
I have chosen to look more closely at Mystake Casino who seem to have a disproportionate number of 5-star Trustpilot Reviews. If I believed for one minute all those reviews were genuine, I would not be so drawn to investigate further.
Tot 1,008 😂 🚩
22 Nov 23 Reviews 17,161
23 Nov 23 Reviews 17,264
27 Nov 23 Reviews 17,513
28 Nov 23 Reviews 17,611
29 Nov 23 Reviews 17,709
02 Nov 23 Reviews 17,889
04 Nov 23 Reviews 17,991
05 Nov 23 Reviews 18,169
Editado por el autor hace 9 meses
hace 9 meses
Too bad it's like this and players get free spins for review. I think that this style of review probably won't be as "honest" as players will do anything to get them. Anyway, thanks for the screenshots. 🤔
hace 9 meses
Hola hay algún jugador de mystake que no le deje acceder al soporte de chat en vivo porfavor
hace 9 meses
Hola hay alguien que no le deje abrir el soporte de chat en vivo en mystake.com porfavor
Editado por el autor hace 9 meses
hace 9 meses
Hi, I'm not sure if I know what you mean by your question. What specific problem do you have with live chat support ? Do you have a problem and can't get in touch with them ?
hace 9 meses
Pues ayer por la mañana estuve hablando con ellos pero ya al volver a acceder a la pestaña no me deja acceder ni nada. Consta de que nunca me he registrado con ellos
hace 9 meses
So your problem is that you wanted to ask live chat why you have an account here because you didn't register in this casino ? Or is it something else ? Could you describe the situation a little more ?
hace 8 meses
I deposited multiple times with this casino and was fully verified..I got a 10 pound bonus which stated that your max win from it to withdraw could be 5x that so 50 pounds.. with other providers once the required bonus requirements have vdb reached out c would revert your balance to the 50 so I presume this had happened.. the casino then let me wager what I thought was my money up to a point where I withdrew 800.
This is where the problems start.. they messages asking for picture of deposit card which I comply.. then I get a mail saying
We hope this email finds you well!
We are contacting you today because we would like to inform you that according to the rules of the promotion, you can withdraw 5x the bonus amount, which in your case is 50 GBP. Also please note that the withdrawal will not be successful unless you verify every card you used for deposit.
If you have any further questions or inquiries, please, feel free to contact us anytime via email or Live Chat. We are more than happy to assist you.
Have a nice day!
So instead of reverting the bonus to 50 and letting me carry on they have let me build up a balance that is essentially useless due to the fact I can never withdraw it..it seemingly never becomes my money.
Is this practice right.. it feels deceitful
Edit: having spoken up live chat they have said it is not their responsibility to do that I should have been aware and realised even though my balance said more and I could play with it only 50 of it would ever be mine.. surely the easy thing is to implement a system which once the bonus is over reverts you to your max win from that.. they you can play and earn more
Editado por el autor hace 8 meses
hace 8 meses
I have also a problem with these bookmaker, I have a bonus of 165 euro and i play I activated a bonus of 165 euros which I played on the casino I had 1 euros left. Obviously I am going to deposit money I have deposited 550 euros, I tried to play they dont let me play and explained me that 550 euros are for bonus amount not my own deposit. I can not withdraw the amout and i can not play.
hace 8 meses
I deposited multiple times with this casino and was fully verified..I got a 10 pound bonus which stated that your max win from it to withdraw could be 5x that so 50 pounds.. with other providers once the required bonus requirements have vdb reached out c would revert your balance to the 50 so I presume this had happened.. the casino then let me wager what I thought was my money up to a point where I withdrew 800.
This is where the problems start.. they messages asking for picture of deposit card which I comply.. then I get a mail saying
We hope this email finds you well!
We are contacting you today because we would like to inform you that according to the rules of the promotion, you can withdraw 5x the bonus amount, which in your case is 50 GBP. Also please note that the withdrawal will not be successful unless you verify every card you used for deposit.
If you have any further questions or inquiries, please, feel free to contact us anytime via email or Live Chat. We are more than happy to assist you.
Have a nice day!
So instead of reverting the bonus to 50 and letting me carry on they have let me build up a balance that is essentially useless due to the fact I can never withdraw it..it seemingly never becomes my money.
Is this practice right.. it feels deceitful
Edit: having spoken up live chat they have said it is not their responsibility to do that I should have been aware and realised even though my balance said more and I could play with it only 50 of it would ever be mine.. surely the easy thing is to implement a system which once the bonus is over reverts you to your max win from that.. they you can play and earn more
hace 8 meses
Hi, I think your situation you described is quite on the edge. However, I would recommend that you start a complaint where our team will look into everything and try to help if possible.
As for the bonus, it's a shame it turned out this way. It would be nice if it was somehow addressed, but apparently it's not.
So if you file a complaint we'll see what can be done.
hace 8 meses
I have also a problem with these bookmaker, I have a bonus of 165 euro and i play I activated a bonus of 165 euros which I played on the casino I had 1 euros left. Obviously I am going to deposit money I have deposited 550 euros, I tried to play they dont let me play and explained me that 550 euros are for bonus amount not my own deposit. I can not withdraw the amout and i can not play.
hace 8 meses
Hey. Does that mean you see the deposit you made as a bonus balance ? Did you try to contact support to see if there was an error or why it happened ?
Anyway, I see that you have filed a complaint so we will see what our team can resolve as well. I strongly believe that everything will be resolved eventually.
If you have any news, let me know.
hace 8 meses
Pure gambling mafia. 3 deposits in a row. Best game over 1600 spins and many bonus buys. How works this casino? I don't know but please help me with report this casino to Curacao Gambling Control. They don't wanna send me a complete game history on my email. In every casino I must unlucky? Tell me. 😉 Please still telling me about trully rtp/rng. Hehehe.
Editado por el autor hace 8 meses
hace 8 meses
Im osrry i didnt see your message,
In fact, yes I had left 1 euro of bonus in my account then I deposited an amount of 550 euros it was explained to me that since my bonus was not entirely consumed and that I deposited an amount, this same amount will be considered a bonus and rules are imposed on me for withdrawal playing over 3 matches for example and this is not normal
To answer your question, yes I contacted support and they explained this rule to me.
