Hi Jaro well live chat operator was telling me that they need additional ID in form of driving licence that I don't even own . I uploaded my passport again trough site not trough email and waiting for review (great to know that scammer is in possession of my documents). They never mentioned that passport is not good, they even approved selfie with same passport but not passport itself 🤣🤣 🤯 I emailed too and told em I don't have any other form of ID . Also at first my proof of address was ticked off as verified but now they asked for paper form that I already provided. Also none of their games are working so I guess they didn't pay their providers . I asked in chat why their games not working and they said I need vpn 🤣🤣🤭 I didn't need it before .I will wait on few more days and if this time not approved I will definitely want to file in complain. Thank you for asking .
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Well, let's wait and be patient and see how it all develops. Be sure to take a screenshot when the casino tells you that you can use a VPN in case of any problems.
It's pretty sad when the casino keeps asking the same thing from you, approving and then the same thing over and over again.
You've got nerves of steel I'd say.
I'll wait for an update then. 🙂
Hello guys just quick update . It wasn't possible to verify documents. Definitely scam so I got rid of balance in 2 minutes on high stake 500£ per spin. Definitely wouldn't bother to waste time trying to get sense out of this .
Oh when it took so long I said it was possible to lodge a complaint with us. Haven't you thought about it? Our team would try to find out what would be needed and help you.
That way the casino basically won and maybe even got what it wanted and I'm very sorry you lost money. It's certainly not good publicity and it's even more sad if it's not a small amount of money.
However, nothing can be done now, even though I hate to say it. But if you ever have a similar problem again, don't hesitate to contact us, maybe not everything will be lost.
Yes I understand but it would be lost time and also luckily I didn't lose much of my own money. I think if deposited big amount and then being scammed then I would have will power to deal with this individual. Anyway thank you for willingness to help . Wish you a lovely day .
Too bad, because even if in the end it wasn't much what you deposited, your right to win was not extinguished. But the decision has been made, so the only thing you can do is to take a lesson and hopefully it won't happen again.
I wish you a nice rest of the day too. 😉
