My deposit was taken from my bank but when I went to go on the site it says my deposit was cancelled, they haven’t got back to me with the money and keep saying wait for a email and don’t receive it
This is with nine win
I would not say this is a very common situation, so I guess that solution may be a little unorthodox, probably the reason why you need to wait for a certain email.
Speaking of which, when did this problem occur, please? I am trying to figure out some time frame. Can you help me with that?
One way or another it feels vital to keep communication with the casino open, are you still in touch with support, perhaps?
Thanks for the further details, perhaps we will figure out something more concrete later on.
I’ve tried to message in live chat they say the same stuff over and over again it’s been 4 days and no email keep getting told to wait
Hi Radka,
That has happened to me too and between PAY OP and TINK FINANCIAL SERVICES LTD and NINEWIN casino, no-one is admitting receiving £30.00 out of my bank account.It was a bank transfer.
Contacted my bank and unfortunantly they are unable to get the money back as was a bank transfer.
Scammed again ,ninewin also shows my deposit was cancelled,but yet I have evidence they took it out of my bank.
So I’ve been scammed and won’t be receiving my money back ?
I’ve tried to message in live chat they say the same stuff over and over again it’s been 4 days and no email keep getting told to wait
Well, finding a solution for such situations is always difficult, because it depends on the casino's will to cooperate heavily. 🤔 May I know what you have been told by the casino employees? I mean, has anyone mentioned what should happen next?
One way or another, submitting the complaint was a great choice, just give the team some time to get to it, please. For any updates, we're here, of course.
Hi Radka,
That has happened to me too and between PAY OP and TINK FINANCIAL SERVICES LTD and NINEWIN casino, no-one is admitting receiving £30.00 out of my bank account.It was a bank transfer.
Contacted my bank and unfortunantly they are unable to get the money back as was a bank transfer.
Scammed again ,ninewin also shows my deposit was cancelled,but yet I have evidence they took it out of my bank.
He there!
I find it quite hard to believe there is nothing the bank can do, especially if you hold the evidence.
Let's try to join "forces" in this regard, I say. Are you familiar with Casino Guru's free-of-charge complaint support? It's a good way to give our experts opportunity to investigate the matter and reach out to the casino to get the situation resolved if possible.
Since it's free, the only investment would be the effort. Considering you both face the same problem, I truly recommend you to create a complaint too.
Click or tap this link 👈 to do so, please.
Don't hesitte to ask if you prefer to know more details, ok?
Every time I’ve tried to message live chat they tell me to have patience and wait for an email it’s the same thing over and over again I just want my deposit back I’ve deposited using the same system and it’s work every time this time it hasn’t and no one wants to return my money
Yeah, I understand.
And I'm sorry the casino hasn't been pretty constructive in its responses. I was hoping for more detailed instructions we could consider worth mentioning. Let's hope you get the money soon, not much to say at this point. In fact, complaints usually need more time to gain an impact, but maybe the casino will result the matter soon enough. 🤞
It’s been five days and every day I’ve been told to have patience and wait it’s not been processed or anything nor had a email back it’s like I’m literally being scammed and money will never come back I’ve got screen shots of being told they promise it will be resolved they only say the same thing over and over again said it would take 72 hours which is 3 days it’s now been 5 days
Been told it was being put to my account but I had to wager the money that was deposited and obviously I’ve told them I wanted it to go straight back to my bank as soon as I started to gamble it it all lost no surprise as I had a feeling they would do this to claim back my money I asked them to put to my bank account and then told me no now they have disabled my account so can’t contact them
Oh my!
I can't help myself but after this intermission, it would be fair just to give you back the deposit.
So technically, you don't have the money and can't access the account anymore. Brilliant!
I withdrew £400 in 3 separate transactions on the 1st July and the 2nd. The transactions weren’t processed until the 10th July and I was asked to wait 5 business days which I have and I still haven’t received my money despite going back and forth with the casino. This also happened at the end of June where I withdrew £200. They said I received this money after sending bank statements but I clearly didn’t. I have proof of live chats and transaction history please help.
Hello.
I suggest browsing this thread to see what others have reported. This casino is probably quite slow in paying.
I'm sorry to see you have found yourself in a more desperate situation. Submitting the complaint was truly a good step. Speaking of which I found your question regarding the KYC verification, let me explain:
Letters go as Know Your Customer - verification.
Verification is the step during which the accuracy of the information is confirmed. For instance, a player must provide documents as proof of identity to complete ID verification.
Are you familiar with this process? Pelase, respond to to Kristina through this link 👈
Hi thanks for getting back so soon. The first thing I did was browse and I found a few other people with the same case as mine. I have sent them transaction numbers which they are choosing to ignore and they’re sending me other paid transactions which I have told them that I have received. I have also verified my identity via the website. Thanks for clarifying that.
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