hace 2 años
Si quieres hablar de cualquier tema relacionado con NineCasino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre NineCasino
hace 2 años
No has depositado mi dinero en mi cuenta.
¿¿Por qué??
Traducción automática:
hace 2 años
Hello,
I am sorry, but this is not the Nine Casino support thread, meaning we are not the casino's employees.
I kindly advise you to contact the casino's live chat or support.
(You can also check your transaction history to make sure the transaction is valid.)
4
hace 2 años
Lol 😂😉
hace 2 años
Hello,
I just have a question... Is it OK to ask a cool off period of 2 months and that in the middle of it, cancel it and deposit the next day with a single mouse click?
Also, is it correct to put a limit on deposits but allow such players to open another currency in the casino with a single click as well and deposit without limits? If we put another currency, the deposit limit should be applied as well, right?
Best regards,
mrmileena
hace 2 años
Hello,
I can see where you're heading to. I'd say (again), that it depends on how exactly the players ask for the self-exclusion or account closure and what the casino informs the player about.
If you just ask for a cooling period (did not mention gambling issues) I'd say it is alright, because you just simply changed your mind and you are well aware of that fact.
When it comes to the limits, I'd say it depends on how the casinos approach this tool. Personally, I do not think it is a real issue if you can put another limit on every deposit method available to you. It is still you who sets the limits. But if you can't set the limit, well I'd ask the staff if they can disable this currency on my account. It's interesting, that another player asks for casinos where you can avoid previous limits by setting up new currency willingly:
We all know that cryptocurrencies go in hand with anonymous casinos so players who are self-excluded in a regular casino try this alternative to be able to play.
Anyway, I'd compare the limits to e-banking, I can set limits for every type of transfer immediately or I can ignore setting any limits at all. If a new transfer type is available, I can set the limit or I can ignore it again.
The key point is, that I can set the limit anytime I want.
What do you think about it?
hace 2 años
I'll give you a short answer. I don't think it's OK and I don't think it's a good service for the player, but it's sadly a standard behaviour that you find across casinos.
Most of casinos are very serious when you ask them to close your account for gambling issues, but whenever the reason is different, they often don't hesitate to reopen it anytime you ask them.
hace 2 años
Hello Radka and Daniel,
thank you both for your messages. However i will stick more to Daniel's opinion. I think it is too easy to blame the player for not putting limits but some practises, like the ones in my questions for example are absolutely not a responsible gaming. I mean i lost 150 chf because of that, my limit deposit was reached but i was able to choose another currency and deposit again and lose more. I know it is also my fault but if the casino for example respected those points, people will not lose more money that they should. If i was not a little reasonable, i could have lost more...
Best regards,
mrmileena
hace 2 años
Hello mrmileena,
I understand your point. Sadly, as Daniel said it's a standard behavior so I thought it would be good to demonstrate how it works.
I don't like the fact, that each currency has its own limit, however.
hace 2 años
hola, llevo 2 dias en este lío
Tengo un saldo de 1700EURO no me hacen retirar
envie todos los documentos como lo ultimo me piden comprobante de que el papel esta a mi nombre
Envié estados de cuenta, listado de movimientos, isee, contrato etc...
solo porque la cuenta corriente esta a mi nombre se puede ver desde el numero de cuenta e iban que es lo mismo desde el nombre y apellido
por favor tienes que ayudarme
Traducción automática:
hace 2 años
Hello,
I'm assuming that you have an issue providing acceptable proof of something to pass the verification.
Would you kindly paste in the replay you got from the casino so I can check what seems to be wrong, please?
I can recall some player from Peru had recently an issue with the bank statement because his address was missing there, only address shown was the bank's but such a statement must contain the player's full address name, and then IBAN to be considered as valid proof.
Let me know what you got from the casino, please.
Editado por el autor hace 2 años
hace 2 años
Hola, gracias, todo ha sido verificado.
Pero estoy esperando mi dinero, siempre dicen de 1 a 5 días hábiles
Pero el gravamen fue aprobado el 19/10
Y hoy 25 todavía nada
Seguro que este sitio es de confianza, 😡
Traducción automática:
hace 2 años
Hello 'peppemario1908', I see that the waiting is annoying. It looks like everything is done from your side as you have mentioned that everything has been verified. Please be patient now and if the casino doesn't pay you out within 14 days from the date of your withdrawal request then don't hesitate to submit a complaint here on our website.
However, let me point out that Nine casino has a very good reputation by Casino Guru rating (8.9/10) and takes a positive approach to dispute complaints as you can see here:
I wouldn't worry so much for now. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. Kindly let us know how it goes✨
hace 2 años
marco este sitio
Después de todo este tiempo me llega un email que tengo que cambiar el método de pago
¿Puedo crear una billetera electrónica?
Quiero la transferencia bancaria y quiero mi dinero
Por favor, gurú del casino, ayúdame.
Traducción automática:
hace 2 años
¿Alguien me ayuda?
¿Tengo que perder mi dinero así?
En este sitio afortunadamente tiene una puntuación alta aquí
Traducción automática:
hace 2 años
Pido amablemente mi dinero y cerrar mi cuenta.
Por favor casinoguru
Traducción automática:
hace 2 años
azz nadie contesta aqui
1737 € en ninecasino y cancelar la transferencia bancaria
No me doy por vencido el dinero es MIO!
Hablo con mi abogado ok.
Traducción automática:
hace 2 años
Hi 'peppemario1908', unfortunately I can't control your casino account and I don't have any authority to cancel it since I am not working for the NineCasino. However, it is good that the casino communicates with you. Have you tried to contact their support which payment method they would prefer? Isn't there more detailed information about withdrawing money written in their Terms & Conditions? Just look at it and let us know.
hace 2 años
€ 1737
Este es mi saldo total en la cuenta que quiero retirar
Esta mañana en el email me decían que no era posible hacer la transferencia bancaria y que probara con otro método
¿Ezeewallet? ¿Mifinidad?
¿Y por qué?
No quiero una billetera, ni siquiera sé si recibiré mi dinero en estas billeteras poco confiables.
De todos modos hago una denuncia a mi abogado y demandar a curacao gaming.
No puedo perder mi dinero por lo que extrañamente una TRANSFERENCIA BANCARIA no es posible.
Traducción automática:
hace 2 años
Hello,
as long as the casino suggests other payment options you should cooperate. How else do you think you can receive your money? I feel that now it's quite pointless what payment option you prefer because it is not possible for some reason now. I would personally guess that troubles are caused by the local gambling restrictions that complicate cards and bank-related money transfers. Well, it may happen.
Furthermore, you can find more details in your complaint thread.
