Ayer aprobaron mis datos y desbloquearon el retiro. Presioné "Retirar 450 euros" y me dijeron que se realizaría en 30 días. Luego presioné "Retirar", pero 4500 euros. Creo que no tardará tanto; cuando me envíen el dinero, les informaré.
So did you withdraw 450 or 4500? The fact that they verified you is a good step forward. However, if it takes more than 14 days, I would definitely not wait and file a complaint. 30 days is too long for one withdrawal in my opinion.
Inicialmente, hice un retiro de 450 euros porque me dijeron que por debajo de 499 euros se podía completar en 2 días. Sin embargo, el otro día pregunté cuándo se realizaría el retiro y me dijeron que tardaría 30 días porque la cantidad es 20 veces mayor que el depósito. Entonces, presioné otros 4500 euros. Así que, en total, espero 4950 euros. ¿Alguien ha presentado una queja en este casino en particular? ¿Han intervenido y pagado?
Hello,
I am submitting a complaint against NV Casino (83nv7.casino).
I deposited real money and played without using any bonus. After winning and reaching a balance of approximately 2000 EUR, I requested a withdrawal.
Before that, customer support explicitly confirmed to me in chat that my winnings would be paid.
However, after the withdrawal request, my account was suddenly blocked. The casino now claims:
that I violated the rules by having multiple accounts
and that I showed signs of gambling addiction
Both claims are false and contradictory.
1. If the casino believed I had multiple accounts, they should have detected this earlier, not only after I won and requested a withdrawal.
2. Using "gaming addiction" as a reason to permanently confiscate funds is abusive. Responsible gambling rules are meant to protect players, not to justify keeping their money.
3. The casino provided no evidence of multiple accounts and did not give me any chance to clarify or correct alleged issues.
4. The casino first promised payment and only later changed its position.
The casino is also advertising itself as a casino for Bulgaria, while operating under a Curacao license, which is misleading.
I request:
full payment of my legitimate winnings
OR
at minimum, a refund of my deposited funds
I am attaching screenshots of:
balance
chat confirmation that winnings would be paid
later messages confirming account block and confiscation
Important clarification:
I explicitly informed the casino about my previous account.
Despite being fully aware of this, customer support confirmed in writing that my winnings would be paid after verification.
They also confirmed that my account would be blocked only after the payment.
Only after my withdrawal request did the casino change its position and refuse to process the withdrawal.
Inicialmente, hice un retiro de 450 euros porque me dijeron que por debajo de 499 euros se podía completar en 2 días. Sin embargo, el otro día pregunté cuándo se realizaría el retiro y me dijeron que tardaría 30 días porque la cantidad es 20 veces mayor que el depósito. Entonces, presioné otros 4500 euros. Así que, en total, espero 4950 euros. ¿Alguien ha presentado una queja en este casino en particular? ¿Han intervenido y pagado?
I understand how it works now.
As for whether we intervened and helped, you can see the resolved complaints on this link, and the answer is yes.
I believe that will also be the case for you.
1) Entonces, ¿cuánto tiempo debes esperar para que se verifique tu cuenta?
2) ¿Cuánto tiempo lleva usted presentando denuncias?
1) The account verification did not take a long time. I submitted the required documents, but the account was blocked by the casino during the verification process, before it could be fully completed. This happened after the casino had already confirmed in chat that my winnings would be paid.
2) I am aware that similar complaints can take several weeks to be resolved. However, my case is specific because the casino was informed about my previous account in advance and still explicitly confirmed that my winnings would be paid and that my account would be blocked only after the payment. Despite this confirmation, the casino blocked the account and did not process the withdrawal.
Lo siento mucho, amigo. Con la queja que presentaste, ¿no te encuentran una solución, gurú del casino?
Dont wait guys i deposit 4100euros in one day,won 10.000 and after that when i wanted my money,every day they asked for the same document…photo was not high quality,this and that…even the document they had verified,they wanted it again and again…i spoke with greek authority they dont have even licence to operate in greece…Finally i lost my money on purpose to find my peace…i pressed 1200 bonus buys to loose the money…here is evidence from my balance.i lost my mind for 7 days with them.dont be fooled…i hope i be the last to had this hard time with them
Hola amigo, no sé. Retiré dos veces, cada una de 400 euros. En cuanto gané suficiente dinero, me pidieron otros documentos. Ya identifiqué todos mis datos y procedí a retirar 4950 euros. Llevo dos días esperando desde el retiro. Si ocurre algo, te informaré. Por lo que leí en el foro, algunos han recibido su dinero y otros no. Veremos qué pasa.
Hoy llamé a la autoridad competente y me dijeron que son ilegales en Grecia. Me volvieron loco... Solicité el retiro 10 veces y nada. Solo excusas. Espero que las recibas, pero no pude soportarlo más. Las perdí para tranquilizarme.
Déjalos ir, amigo, qué pena. A ver qué pasa, espero que me paguen.
They dont have IOS app,the app is a frog(skybound hop.they dont have apple pay…if you deposit money look where they went,i deposit 10 times every time another name was the reciever.
Even the email its a scam…you must search in the scam folder… [email protected] i mean common…
Did you ginally get your money?
Hello…Did you got any payment from them?
Hey. You can check the user's complaint here. It has been resolved.
¿Llevas una bufanda en el lado izquierdo?
Todavía no, amigo. Terminé la identificación para los documentos adicionales el día 7 del mes y luego hice un retiro, pero me dijeron que estaría listo en 30 días.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
