No reaction from the casino they are ignoring me for over 15 days now
I accessed the website and I originally could even find an option of contacting them, but I did a quick research and I was able to find their live chat. Please, give it a try.
Go to this link: https://www.paradiseplay.com/en-NL/faq/account
Then click the chat icon
As you can see, I was able to reach their live chat very quickly
Jaja, el gurú del casino está de acuerdo con Paradiseplay para tomar mi dinero y cerrar mi cuenta. Porque cerré mi cuenta "indefinidamente" en casinosky.
Según el gurú del casino, esto significa que indico que soy un adicto al juego. Realmente, nunca he tenido una buena ayuda aquí. Una vez más una broma.
Aunque en el sitio web de Casino Sky se indica claramente que la autoexclusión sólo se aplica a Casino Sky y no a los demás casinos.
Pero vaya, si ganas mucho en otro casino (por ejemplo, 10.000 euros), de repente te bloquearán bajo la apariencia de bienestar🤣🤣.
De hecho, tenía poca confianza en que el equipo de gurús del casino pudiera hacer algo, ya que Playboom, etc., tampoco les responde.
¡Pero ese gurú de los casinos, incluso Paradisecasino, tiene razón! 🤣🤣🤣🤣🤣
Hi, according to what I found out from Veronika, the decision regarding your complaint is still under investigation, so nothing is lost yet. More information is being gathered and she'll be sure to update you in the complaint thread.
So we'll see where the whole situation goes.
Ella escribe que Paradise Casino tiene razón al aceptar mi dinero porque cerré mi cuenta en Casinosky. Aunque dice claramente que cerrar mi cuenta es sólo para Casinosky y por lo tanto no será transferida a Paradiseplay. Entonces ella cierra mi queja. Me parece claro que una vez más no habrá ayuda por parte del gurú del casino. Como escribe Veronika, cerrará mi queja si no puede ayudarme con nada más.
Hello.
I saw your complaint too. What needs to be said right now is that the Team has not yet come to a final conclusion. It's just that your complaint is a bit outdated when it comes to the aforementioned progress.
🤷♀️
What do you mean with aforementioned progress ?
This means that more information is being gathered as part of this progress, and our team will try to resolve everything with a fair approach. For the time being, we will have to be patient and wait.
They now have "refunded" my 150 euro deposit. Ofcourse the 10.000 euro withdraw is nowhere to be seen.
They also blocked me from all email communication.
When I usually send a email I get a automatic email back but I dont get that anymore that means they have blocked communication. When I send from a different email adress I do get a automatic email.
That's surprisingly straightforward, but again, we have to say that the final decision has not yet been made.
Frankly, the number of currently open complaints is sky-high, I'm sorry for the delay,... Hold on. 🙏
They now have "refunded" my 150 euro deposit. Ofcourse the 10.000 euro withdraw is nowhere to be seen.
They also blocked me from all email communication.
When I usually send a email I get a automatic email back but I dont get that anymore that means they have blocked communication. When I send from a different email adress I do get a automatic email.
I just wanted to say that I'm glad to see the complaint updated. And I hope the result will be positive, of course!
I have the same problem as sabine does.
I won 1500 euro and the casino just write the following email:
Its unaccaptable!
Hello,
I hope you are doing good.
This email is regarding your withdrawal request and your gaming account. We are sorry to inform you that the winnings of 1500€ have been confiscated and your gaming account has been permanently closed with us as per the below terms and conditions.
8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.
However, your deposit of 280€ will be refunded to the same account to which you had requested to withdraw.
You will receive a confirmation email from our end once your deposit refund process is initiated. We request your patience and understanding in this regard.
If you need help with anything else, please do not hesitate to contact us again, either by email (support@paradiseplay.com) or chat,
Best regards,
Max
Paradise Play Support
Lets hope for the best.
¡Oh, no puedes hablar en serio!? ¡Son realmente malos!
Recibirás tu depósito de vuelta y luego te ignorarán y ya no responderán a nada.
Yes klopt niks van dit casino.
I have checked the terms & conditions
Based on your T&C its not saying anything about confiscated funds.
8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being
In a other piece of your terms you specifically say it can be confiscated in this one you are only telling that my account can be blocked.
They should pay out our winnings its a shame that we have to file complaints about this here.
Es una pandilla corrupta. Tan pronto como ganas mucho, introducen esa regla para que no pagues. Realmente ridículo.
Tengo pocas esperanzas de que se haga algo porque nunca responden a nadie. Al parecer no les importa si su reputación se ve afectada.
Por supuesto que así ganan mucho más, todos tiran dinero y si ganas no te pagan y te roban el dinero.
Licencia de Costa Rica, en otras palabras simplemente no tienen licencia, lo que lo dificulta.
I have the same problem as sabine does.
I won 1500 euro and the casino just write the following email:
Its unaccaptable!
Hello,
I hope you are doing good.
This email is regarding your withdrawal request and your gaming account. We are sorry to inform you that the winnings of 1500€ have been confiscated and your gaming account has been permanently closed with us as per the below terms and conditions.
8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.
However, your deposit of 280€ will be refunded to the same account to which you had requested to withdraw.
You will receive a confirmation email from our end once your deposit refund process is initiated. We request your patience and understanding in this regard.
If you need help with anything else, please do not hesitate to contact us again, either by email (support@paradiseplay.com) or chat,
Best regards,
Max
Paradise Play Support
Hi, so in this case I will say right from the start that it is the smart thing to do to file a complaint and our team will look into it. However, have you had an account closed at this casino or any of its sisters? Respectively, have you self-excluded yourself from any of them?
I'm sorry to hear about this situation, but our team is here and will try to help you as best as they can.
I hope it will turn out well.
Well im losing my little faith I had. Looks like they will not respond like all brands of the Sarah casinos.
They simply dont care and will just continue frauding people.
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