Hit a $16k grand jackpot. Getting f$&@ed around for two weeks trying to make a withdrawal. First playfina disabled my account. Then unlocked it two days later (no explanation) but cancelled all my withdrawals around 29/01/25. Made withdrawals from 01/02 - 04/02 and still none have been approved.
Quick to take a deposit but when you try withdraw it’s another story.
I will post the full story with screenshots once (if) I hear back from the casino.
Dear Atama,
We’re sorry to hear about your experience and appreciate your patience. To look into the situation in detail and provide accurate information, could you please share the email address registered to your Playfina account? This will allow us to review your case and clarify the status of your withdrawals.
Looking forward to assisting you,
Playfina Casino
Hit a $16k grand jackpot. Getting f$&@ed around for two weeks trying to make a withdrawal. First playfina disabled my account. Then unlocked it two days later (no explanation) but cancelled all my withdrawals around 29/01/25. Made withdrawals from 01/02 - 04/02 and still none have been approved.
Quick to take a deposit but when you try withdraw it’s another story.
I will post the full story with screenshots once (if) I hear back from the casino.
Hi, I see that the casino is interested in your situation, so I hope you will be able to resolve it. I see that you didn't get any reason, but what usually happens in such cases is that the casino makes some kind of investigation.
However, it will be important to know why all this happened and what they will say. We'll try to hang in there and let you know if you hear anything new.
Very Bad Service with Support can’t help anything and doing nothing only say sorry we can‘t do nothing when System Problem. So just deposit and become nothing only lust Money!
Don‘t try to Play on this Casio ist very Bad and you will be lost lost lost , Support bad
Okay, so what were you trying to solve with the casino please, could you describe it a bit better so that I have a chance to know how to help you?
Dear Puckypuck33,
We truly regret that you feel disappointed with our support service. Our team always strives to maintain polite and friendly communication with all players. Our support specialists are result-oriented and do their best to resolve any issues promptly and thoroughly.
We would appreciate the opportunity to look deeper into your case and your interaction with our support team. It would be very helpful if you could describe what exactly happened and provide the email address you used during registration. You can share this information here or contact us 24/7 via Live Chat or at support@playfina.com.
Rest assured, we will carefully investigate the situation and provide a detailed response to all your concerns.
With best regards,
Playfina Casino
hola lira
Sinceramente, el casino me parece bueno. Claro que a veces se pierde. Pero en la primera jugada gané 1020 €.
También obtienes muchas recompensas, así que, como bono, realmente tienes que decir que Y
Así que siempre lo recomendaría, estoy feliz.
Inició sesión con jenni.gantzkow@hotmail.com
en playfine
I'm glad you enjoyed the casino. 😀
When you say you withdrew, how quickly did you have the money in your account?
As for bonuses, do you often play with them?
Is there any specific reason why you would share your email address at a casino?
Dear Jennifer17,
Thank you for sharing your experience and for your kind words. We’re thrilled to hear that you enjoyed your first win and appreciated our rewards and bonus system. We are here to make your gaming journey exciting and rewarding, and it’s always a pleasure to receive such feedback from our players!
We’d also like to invite you to our Instagram, Telegram, and Twitter, where you can participate in our regular contests with a chance to win no-deposit prizes and make your gaming experience even more diverse and thrilling.
If you have any questions, remember that we are always here to help and ready to assist 24/7 via live chat or at support@playfina.com.
Wishing you an unforgettable gaming journey,
Playfina Casino
Durante un tiempo jugué casi todos los fines de semana, ahora lo hago cuando tengo ganas, y
El dinero llegó bastante rápido a mi cuenta donde se hizo la verificación, creo que 3 días si no dos,
Bono siempre como lo quería, pero la mayoría del tiempo juego sin él, debido a la implementación.
No, tal vez a alguien le gustaría darme un bono, pero todos deben saber que esto es Casino Tok!!!
Sure, thanks again! 🙂
Which payment method did you use?
Do you have some favorite game provider? 🙂
Sofortüberweisung y Pink Elephant son mis juegos favoritos 😘
Hello, that sounds intriguing! Feel free to share your lucky wins in a special thread focused on screenshots of winnings 👈😉
Meanwhile, have a lucky Monday!
I've been waiting for $2900 from Playfina casino for over a month they keep throwing off with BS excuses trying to buy more time 7 days at a time saying my bank rejected the money I wonder why they would reject it maybe they tried to deposit fraudulent money cause that sounds down their alley this casino plays people for their money BEWARE!!!
They spun the same story to me too they must think us Aussies are not as bright
I've been waiting for $2900 from Playfina casino for over a month they keep throwing off with BS excuses trying to buy more time 7 days at a time saying my bank rejected the money I wonder why they would reject it maybe they tried to deposit fraudulent money cause that sounds down their alley this casino plays people for their money BEWARE!!!
I saw your complaint where the casino explained the situation, and hopefully soon you will receive your withdrawal.
Keep us informed about everything, please.
Dear Stevek25,
Thank you for reaching out to us! We would like to emphasize that our casino operates strictly in accordance with the established T&Cs. All relevant information regarding your case has been provided within your complaint.
We are continuing to actively work on resolving the issue, and all further updates, as Romi mentioned above, will also be provided to you within the complaint.
We are doing everything possible to process the refund as quickly as possible and will remain in contact with you until the situation is fully resolved.
Best regards,
Playfina Casino
How can you be still trying to transfer $2900 from the 4th of August and still be saying that your working on it !? Are you walking to Australia to give it to me in my hand? Do you seriously think that people are that Stupid?
And do you think that their explanation is a plausible one romy ? It's been since the 4th of August how long does it take to do a simple transfer?
Hello, I believe the casino should explain this to you as a customer, and as you can see, the representative is communicating. Here on the forum, however, we have no means of investigating the casino's statements, but I understand your frustration.
I or Romi do not have the answers you seek, I'm afraid.
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Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
