Hello, I saw that you managed to start a complaint, which was definitely a good step. Our team will investigate the situation and try to help you. I hope we can do that, because casinos should take these situations and requests seriously and not lightly. When you wanted to close your account what was their reaction ? What did they say to you ?
Hola
Anoche volví a escribir al chat en vivo de Quick Win y expliqué que había presentado una queja. Menos de un minuto después, me expulsaron del chat y ya no puedo iniciar sesión (el administrador lo desactivó).
Así que finalmente se me concedió mi petición. Es una pena que no haya sucedido de la manera habitual.
Mi problema con Quick Win ahora está resuelto.
Gracias
Oh,
Thank you for the good news; at least you can forget about this awful experience and move on.
Will you be interested in looking for another casino, I wager? 🙂
Hola a todos, tengo problemas para retirar mi saldo en QuickWin. Configuré el método de retiro visa y rebotó 3 veces. Ahora intenté con la transferencia bancaria internacional, la cuenta del juego no requiere ninguna verificación necesaria.
Hello,
I think it's important to reach out for the support asking them for advice. For instance, do you know why the visa option failed three times in a row?
Have spotted any pup up sayin what went wrong? I'm trying to say the best option is always to ask the support.
Try that, please, and let us know how it goes.
Me comuniqué con el soporte y me dijeron que es un problema del proveedor.
Hello,
this explanation makes sense to me. What about the banking transfer, is it in progress? If you have any issues with the wire transfer, I would suggest asking them to come up with a working spare option.
Please let us know how things are going as we would like to see you get paid.
Hola, ¿es este un sitio serio?
Hi. Feel free to read all the relevant information about the casino here, and read also the user reviews, which are a bit mixed, so you need to make your own opinion. The safety index is pretty well, though, and the casino is pretty good in solving the complaints as well.
Are you thinking about joining this casino?
Is quickl win casino scam
Hi, is that a question or a statement? Did something happen to you in the casino why are you writing? Can you please describe your current situation better?
Hola el 17/09 escribí al soporte de Quickwin invitándolos a cerrar mi cuenta porque estaba jugando por encima de mis posibilidades sin controlarme, en respuesta me cargaron un bono en mi cuenta y me pusieron en contacto con uno de sus trabajadores por telegram y en los meses siguientes escribí varias veces para cerrar mi cuenta pero por el contrario solo cargaron más bonos y seguí jugando sin límites, quisiera preguntar si había algo que pudiera hacer, gracias y que tengas un buen día
Hi.
I am sorry that the casino wasn't able to close your account yet. Let me ask you, though, what reason for the closing of your account you stated, please?
It is very important to clearly write the reason, because if you just tell them that you'd like to close your account because, let's say, you don't want to play anymore, it is logical that they will try to keep you there.
A different situation is when a player says that he needs to close the account due to the gambling problem, of course. In this case, the casino should close it right away to avoid any future issues that could happen to this player.
Do you see the difference there? 🤔
Let us know, please, what your reason was, and then we will see what can be done, and hopefully we'll be able to solve it out.
We'll wait for your reply.
Citó todos los mensajes textualmente:
17/10
Hola, me alegraría si fuera posible cerrar mi cuenta.
28/10
Por favor banee mi cuenta
22/11
banear mi cuenta por favor
Todas las respuestas a estos mensajes fueron bonificaciones/devoluciones de efectivo.
Gracias y espero saber de ti
Olvidé escribir que en respuesta al mensaje 17/10 me preguntaron por qué querían banearme y respondí "En este período empiezo a jugar más de lo que puedo permitirme y es mejor para mí tomarme un descanso del juego"
Hi there.
It's great that you informed the casino that you felt you spent far too much and that you could not control your passion.
If you only say, "please ban my account" the human on the other side of the screen has no idea about your worries. Instead, he does what he can to avoid losing a loyal customer.
With all due respect, it will be better to consider a permanent self-exclusion.
Some casinos state in the rules that the strict instruction concerning account closure. Has this casino something like that? I wonder whether you have been chating with a bot; these days it may happen very easily 🙁
To be certain, though, I think it would not hurt to submit a complaint against the casino; at least our experts have a chance to investigate.
This link leads directly to the complaint feature 👈
Don't worry, we will be here to help you if you come across any doubts.
Hello, did you also get to explain why it takes so long? We give the casinos exactly this time horizon to pay the player.
Was it necessary for you to verify or not? Did you play with the bonus or not?
However, I saw that you managed to submit a complaint and our team will look into the whole case. We'll see where it goes and if and when you get the money. I'd like to get this resolved as soon as possible but I won't get ahead of myself.
If you have any news, feel free to share it with me.
I see, then starting a complaint was a good step and I hope we can help you. Sometimes it can take a while but the casino should always explain what's going on instead of just giving you a different timeframe all the time.
Anyway, we will have to wait for further developments.
Good luck. ☘️
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
