hace 1 año
Si quieres hablar de cualquier tema relacionado con Rox Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
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hace 1 año
Casino perfect opinion is fake 🙂 casino have abuse rules that can be used against player. They can hold you money without reason... i am waiting for withdraw and they hold my withdraw because they have abuse rules and they can hold money for 30 days and for casino guru this rules is good enough to give perfect reputation 🙂 do not believe in perfect reputetion given by casino guru players give tham under 2,5 stars and casino guru 9.4/10 🙂 trust players with real experience because perfect reputation is fake 🙂 have nice sunday and do not register in casino with abuse rules 😉
hace 1 año
Hello there,
it's great that you submitted the complaint, as soon as it is closed one way or another, we shall all see what the problem was and whether the casino gets back points for acting against fair gambling.
My personal view is this: every casino should have the opportunity to investigate the account, gaming history, and other factors in case there are some doubts from the casino's side.
hace 1 año
Name 1 case that ended before 30 days 🙂 this is internet... the biggest source information in world history 🙂 all book with socio technique are available for everybody 🙂 they are doing this without reason 🙂 i am just collecting evidence on my own experience but on this site they are hundreds case like mine... wait 31 days but usualy it take short and what? 🙂 it never end with less than 31 days xD why? 🙂 because if you wait for you money you are angry... you dont act normal... you are under pressure... and you loss you money... if not they will extend this to 180 days or cancel you win 🙂 this is my experience and all players that made this kind complain on casino guru site 🙂 and mine and others complains prove that casino doing with premeditation 🙂 in Poland we have similar situation xd
hace 1 año
Well, at this point, I'm pretty sure you're wrong 🙂
I don't care about socio technic books free to read, I prefer using my brain in combination with facts and experiences, to be honest 🙂.
First of all, there were three complaints so far submitted against this casino, two were rejected, and the last is yours. So, the sentence you used "Name 1 case that ended before 30 days " is truly out of hand for me.
Even if we get all complaints (submitted against different casinos) into consideration, it would not work either.
Feel free to browse complaints and you'll see that tons of them were closed/resolved much sooner.
I understand your concern, however. It's sad when players lose their entire balance in the meantime. On the other hand, lots of players simply leave that be and play elsewhere, so they don't lose anything - technically.
Some even don't play at all and wait. 🙂
I'm certainly not here to argue with you, and as I said already, I do not know what the casino inspected or suspected in your case, so this is just a general debate for me 🙂.
So in general 🙂, I can understand that you don't like any kind of additional KYC or whatever is similar, with a deadline of 31 days.
hace 1 año
one more think... casino never give fact about "additional verification" because this is legal fiction
Legal fiction is an assumption and acceptance of something as fact by a court, although it may not be, so as to allow a rule to operate or be applied in a manner that differs from its original purpose while leaving the letter of the law unchanged.
Only on court cacino must give evidence.... thats why they doing this... without real reason and prove 😉 no reason to extend verification... what they check and why always (rox casino just response on my post on this forum...) take maxiumum time... i dont care about money i just show people how casino works using fiction to not pay... even if they pay it can happened to anybody and maybe next customer would be not so lucky...
hace 1 año
Good morning,
I'm sorry to oppose you again 😀.
From what I've seen in complaints, sometimes casinos provide a piece of evidence showing that the account is worth such a check - even though they're not addressing the court.
The result is a different thing, however. If the casino has a suspicion and the suspicion does make sense, they should be allowed to investigate. This is something I take as a standard in every industry.
As far as I can say, If the casino investigates without a reasonable idea, we normally insist on evidence that such delay is truly necessary and that further investigation simply has some sense.
I'm looking forward to seeing some development in your case because I have no clue what is happening now. I agree with the fact, that from time to time some less-worthy casinos may use some sort of delay tactics - that is not fair at all of course.
hace 1 año
Good morning you to 🙂 we will see what happen 🙂 i have plan, first casino guru 2nd reclamation to Antillephone License Validation and 3rd the court 🙂 i am from Poland but i dont need to go to Curacao etc. 🙂 this is internet i need to give somebody power of attorney before the court thats it 🙂 Ask rox casino about details you will never get the answer 😉 only on court they will get the details answer 🙂 already 20 days passed and nothing change from rox casino and casino guru 🙂 have nice day 🙂
hace 1 año
Best regards to Poland 🙂
Your plan sounds good.
Now Peter takes care of your complaint and just recently asked the casino to explain the delay, so I guess we can call that progress from our side. Hopefully, we shall see whether the casino has something to reveal. 🤔
hace 1 año
all in all you try convince people that the rule is because casino must check account
facts say: couple hundred complains and 0 finished before maximum time 🙂
Facts > you words 😉 and you try to discus against facts 🙂 socio technique not work on me 🙂
guiding questions not work on me 🙂 you cannot win with facts 🙂 facts say casino never pay money before maximum time of additional verification 🙂 even if somebody play just 1 day xD
hace 1 año
Ok, I made my explanation but it seems that you are quite happy with twisting "general statements" like hundred and never... All just your opinions - Does not work on me either 😉.
Well, suit yourself. Was fun though, I will check on your complaint next week.
hace 1 año
yes i know this is for my own good 😉 i am not twisting "general statements" even hell have rules... i want to show visitors how it "works" 🙂 this rule is abuse rules and work only in favor of the casino... and is used in only one way... Radka Social Media and Community Specialist... 😉
the same rules are in many place... many not good place... maybe if someone read this think twice or start read rules thanks to this discussion 🙂 yes i am reading rules and "there are two sides to every story" have a good day 🙂
hace 1 año
Good day to you as well. 🙂
hace 1 año
tengo el mismo problema, algún tipo de verificación interminable después de que hice un depósito de 300 euros y gané más de 6000
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hace 1 año
Me pidieron un video selfie con mi pasaporte, lo subí a ellos después de 2 minutos, y ahora me dicen que la cuenta está bajo verificación adicional que puede demorar una eternidad... esta es realmente una forma de no pagar las ganancias.
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hace 1 año
es necesario presentar una queja de inmediato, a la autoridad reguladora
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hace 1 año
Me pidieron un video selfie con mi pasaporte, lo subí a ellos después de 2 minutos, y ahora me dicen que la cuenta está bajo verificación adicional que puede demorar una eternidad... esta es realmente una forma de no pagar las ganancias.
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hace 1 año
Just give them some time and make sure you don't lose your winnings while waiting. You know, the standard documents verification can be done by anyone with a basic training for documents verification, but when it comes to such a selfie video, that's a different story. Such a verification takes more time, it can't be done by anyone. If you have ID documents from Ukraine, they also need a support agent who understands your language and knows how the documents should look like. All of that adds the time they need for the verification. You won quite a lot so if the verification won't take more than 2 weeks and you'll eventually receive the winnings, it will be success I guess.
And please, don't be mean or rude towards the casino support when you try to contact that. That would only make the verification process worse.
Editado por el autor hace 1 año
hace 12 meses
Hola, deposité 20 euros a través de Volt Transfer hace aproximadamente 2 horas, que aún no se han acreditado, pero ya se han debitado de mi cuenta. En el chat en vivo me dijeron que con este método puede tomar hasta 3 días hábiles para que se acredite el dinero. ¿Cómo puede ser algo así a pesar de que fue una transferencia en tiempo real? Nunca había escuchado eso antes, utilizo este método en otros casinos y siempre se acreditaba de inmediato. Le dije eso al empleado en el chat en vivo, dijo que debería depositar nuevamente con un método diferente, lo cual, por supuesto, no hice. Luego simplemente dijo que aún podía usar mi bono, había usado un depósito con un bono. Pero tampoco lo hice, luego me pueden acusar de abusar del bono. Es realmente difícil confiar en un casino cuando estás leyendo estas reseñas que solo leo después de hacer mi depósito. Veré si mi dinero todavía está acreditado o si se ha ido después de todo. Por suerte solo deposité 20 euros. Entonces pierdes el deseo de jugar en un casino de este tipo cuando depositas y nadie puede decirte a dónde fue el dinero. Solo deposité porque está calificado como muy bueno aquí en Casino Guru.
Editado por el autor hace 12 meses
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hace 12 meses
Did you know that while using banking transfers, for instance, the money is not credited to the casino immediately upon request? Instead, the casino borrows that money from the player for a couple of hours or even days. Depends on the method. Hence I wouldn't be so harsh now.
Even though you see the sum debited from your account instantly, it doesn't mean the sum hit the recipient's bank at the same moment.
Furthermore, for those transactions casinos usually uses a 3rd party company, they most likely do not handle transactions on their own, this is also probably the reason for the lack of explanation. They must ask the payment provider to find out more.
Has the problem persisted?
hace 12 meses
Hola, sí, todavía no ha sido acreditado. La respuesta que recibo es que puede demorar hasta 3 días hábiles. No puedo entenderlo porque nunca he tenido ningún problema con este método de depósito. Desafortunadamente, la gente está perdiendo cada vez más la confianza en los casinos.
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