mal servicio al cliente y larga espera para el pago
Hello,
would you mind telling us what is so wrong specifically, please? To me, it seems that you can't pass the verification, but for what reason? Are your documents out of date or maybe in the wrong format?
Did the casino inform you about what is wrong with these documents?
En primer lugar, tomó horas e intentos hasta que incluso me verificaron. ¡Simplemente exigiendo documentos de manera arbitraria y repetida a pesar de que ya los había subido!
Luego dijo que ahora está verificado y que el dinero está en camino para ser procesado solo para ser cancelado nuevamente.
ahora debería cambiar el BIC nuevamente, lo que probablemente sea incorrecto, ¡lo cual no es cierto!
Entonces, ahora ingresé el BIC en forma de carta y solicité un pago nuevamente y el servicio de atención al cliente me aseguró que debería funcionar ahora ...
Sigo teniendo curiosidad, porque esto ya me ha sido anunciado como incorrecto y si los hombres o mujeres simplemente miraran cómo pagué y me lo devolvieran, no habría problemas...
ante todo gracias por tu ayuda
Ahora estoy esperando más pasos del casino.
Saludos, Lars
¡Gracias, se hizo y recibí el dinero!
el error probablemente estuvo de mi parte, incluso si el soporte no fue exactamente útil 😉
Hello,
Thank you for the update. I'm happy that managed to pass this issue in the end. 👍
A was about to ask how are faring 😀. Let's hope that the quality of the support will increase, we believe that helpful and kind support is a must for good casinos.
Hola, he ganado una cantidad de 1750€. Hice todas las verificaciones y subí correctamente. Todo ha sido aprobado y todo lo que este sitio ha solicitado ha sido subido y como dije ya verificado. Mi pago todavía se rechaza cada vez y siempre me detengo en la atención al cliente. Tengo todas las capturas de pantalla de los historiales de chat. La última persona en el servicio de atención al cliente me dijo que mis documentos ahora han sido aceptados y que puedo hacer un retiro a mi cuenta bancaria. Pero nada pasa. necesito ayuda urgente
I'm sorry to say that, but you won't most likely get urgent help.
We allow all casinos 14 full days to take care of the player's KYC and withdrawal untill we step in. 🙁
Allow me a question: Have you tried to opt for a different payment option? I would certainly try that.
Registered my account and used the bonuscode for second deposit. In finnish language it didn’t mention in any bonusterms that its for first deposit only.
So I contacted support whats up why didn’t I recieve the bonusmoney. They put me wait for 30 minutes in chat until someone came to say that its for first deposit only. Well it didn’t mention anything at my language in terms that its for first deposit only, it only told that apply and deposit to get this bonus.
To be honest, this could happen, and a lot of casinos mention in their rules that the English version of terms is superior to the other versions. Meaning only the English version applies. 🙁
Do you think you can find something like that?
In my opinion, it is quite a bad user experience, and the casino should set its platform accordingly to avoid similar issues. For example, upon adding the bonus code, a pop-up window notices the code's meant for first deposit only, which would be great.
I think that sites should not use different languages at all if the information shown isn’t correctly told. For sure there should have been some sort of warning which tells that you are not eligible anymore for bonus terms.
In my opinion, the method in question is not in accordance with the law but misleading. In addition, when I asked afterwards if it was possible to retroactively get a bonus for the bonus of the second deposit, it didn't work. They delayed and instead offered 25x 0.1€ compensation, which I didn't even accept. Ridiculous buXXXhit from slothunter and the level of customer service was as if there were 15-year-olds working there. It felt like they were intentionally annoying the paying customer and taking up his time.
The English translation is, as I say, nearly always the "only one correct." As you can see, the ending was not very pleasant, so I hope you will use this knowledge to avoid possible problems in the future.
It's better to be prepared. Since it is natural to follow the law, you might believe that it would be helpful, but did your opinion really help you in this case? No, because of the casino rules.
It is awful to hear that the support is not performing its duties effectively; according to what you just stated, one should be well-prepared when the problem comes. Thank you very much for your observation and for the chance to address this uncommon "trap" that others may eventually fall into.
You probably do not intend to play there any longer, do not you?
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
