Thanks for getting back to us.
I'd say it makes sense. You just can't take the restricted bonus. Though, you can, however, play without any restrictions with real money.
Did I understand correctly? If not, please correct me.
For instance, Free Casino Guru Tournaments also restrict certain countries, but players are welcome to access the rest of our site. It sounds similar to me.
you got it right
Nice to hear your acknowledgement.👌
hi how is the appeal going?
Sorry not sure what did you mean right know. Could you be more specific, please?
hi i thought i filed a complaint with you guys go ahead and talk to slotsofvegascasino
But maybe I'm wrong? apologies if so
Hey, no complaint submitted from you in our system. 🤷♀️ Would you like to submit one, though? Let us know, please.
would like to file a complaint
I don't see that you've set one up, so if you're interested, you can do so here, at this link: https://casinoguru-en.com/complaints/all
Also, if you don't know what to expect from this process, this guide will definitely help you get oriented in all the essentials.
I'll keep my fingers crossed. 🤞
One of the worst casino just like club player, they just want your money if you win some how they cheat the he'll out of the machine to get there money back and if that don't work they straight take out of your account the stupidest casino l ever seen they all need to shut them down and lm starting a program called where is your winning to prove these thief's
Is there anything we could help you with? Try to write more details about the issue at this casino, please.
these guys are crooks.. i redemed one free play bonus and it failed meaning it didn't take and then tried another code and it worked. i played over 2k using a $30 free play credit and ended up with a $55 balance that should be allowed to withrawl.. well as it turns out they say i redeemd twice and i didn't .. and they just make some excuse and closed the chat.. i told them to escalate the issue and they refused to pay me my money! cheaters! don't play here..
Our Support Staff member has closed this chat
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hi
whats max withrawl
Hi Channery.
Welcome and thank you for contacting Slots Of Vegas. You are chatting with Baghi johnson from Customer Support.
Allow me a moment to check your account. Thank you for bearing with me.
I'm afraid you balance is non-cashable as the winnings come from multiple free chips in a row. Keep in mind that the casino allows one sign up free chip and only one free chip after every deposit. To play for real money, the next transaction after each freebie in your account needs to be a deposit.
no its not
Your last bonus was with the following rules:
$35 Free Chip
40X Playthrough
All Allowed Games
$100 Max Cash-out
thats the only one i used
what are you talking about?
You redeemed two $35 free chips on 8/28/2024 3:50:49 AM and 8/28/2024 4:03:06 AM. Please check out your transaction history.
Is there anything else I may help you with?
not true.. i just signed up and played the only free play bonus offered
I only redeamed a $35 free play and played it through
Your transaction history does no confirm your words. I have to prioritize the information reflected to me in the system. Is there anything else I can assist you with?
your saying i redeamed twice $35??
thats impossible.. how would i have done that.. its a lie
i need this escalated.. this is incorrect. your lying
this is wrong.. you tell me how its possible for me to have redeamed $35 play twice show me the transcation and i'll tell you even your system is wrong!!!
regardless of what it shows its an error and you know it!!
i tried to redeam on coupon code and it rejected it so i just tried the other using the site so you can't count one that didn't go throught
see the codes there.. i tried on and it failed then i tried another and it worked and so i only redeamed one!
your wrong.. i need this account escalated as this is cheating me of my play!
If you would like to play with us and make sure to avoid any misunderstandings in the future I recommend that you familiarize with our Terms and Conditions which you have agree upon once registering. For your reference here's the link to the Terms and Conditions page of our website Slots Of Vegas:
https://www.slotsofvegas.com/terms.php
4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.
Is there anything else I can assist you with?
doesn't matter the first code failed so it didnt redeem
Since I am not receiving any response from you, this chat will be closed. Thank you for contacting Slots Of Vegas. If you have any other questions please contact us anytime via our Live Chat. Thank you for your time and have a great day.
At the end of our chat, you will see a short survey, we would greatly appreciate a minute of your time to rate the service I provided. Thank you.
your cheating
and if you cheet me i will go to the forums and let everyone know what you have done
I apologize for my previous message, it has been sent automatically.
You have redeemed multiple free chips in a row, and are not eligible for a withdrawal.
We appreciate your inquiry and interest in playing at our casino, I would like to inform you that our support services, as well as many other benefits, can be boosted for our depositing players. However, we would be more than happy to assist you with your deposit and provide you with an awesome match bonus or answer any questions you may have related to playing in our casino. We value your understanding and want you to enjoy a fantastic gaming experience!
New
At the end of our chat, you will see a short survey, we would greatly appreciate a minute of your time to rate the service I provided. Thank you.
they cheeted me of the free pay cash out.. they won't pay me
these guys are cooks. don't play here.. they stole my bonus and didn't pay me either for no good reason.. worst casino ever!!
they cheeted me out of my free play bonus.. it was so hard to get $30 FREE PLAY THROUGH AND THEY ENDED UP SCREWING ME OUT OF IT SAYING I REDEMED MULTIPLE OFFERS WHICH IS CLEAR LIE. THE FIRST CODE I SUBMITTED FAILED SO I USED ANOTHER AND IT WORKED AND THEY ARE SCREWING ME. .THEY ARE COOKS. 
CROOKS. DON'T PLAY HERE.. LOOK AT WHAT THEY SENT ME AND CHEETED ME OUT OF MY FREE PLAY BONUS THAT I PLAYED THROUGHT $30 TO OVER 2K PLAY.. THEY ARE TERRIBLE. Allow me a moment to check your account. Thank you for bearing with me.
HEATHE.. YORU CASION IS TRYING TO SCREW ME OUT OF MY WINNINGS. THE PREVIOUS REP SAID I REDEAMED TWO BONUSES AND I DIDN'T FIRST CODE I SUBMITTED FAILED.
YES TOTALLY CROOKS DON'T PLAY HERE. THEY CHEETED ME OUT OF MY WINNINGS AND DIDN'T PAY. .THEY SAID I REDEAMED BACK TO BACK OFFERS AND I DIDN'T.. THEY LIED AND THEY ARE LIARS.
AVOID THIS CASINO AT ALL COSTS.. THEY WILL CHEET YOU!!
SCAMMERS!! DON'T PLAY HERE.!!
I am really sorry you feel this way, but the transaction history shows all the activity. Please check it and come back if you have any more questions.
I EMAILED CUSTOMER SERVICE AND WILL GO ONLINE AND SHARE MY EXPERINCE ON THE FORUMS.
I WON'T EVER COME BACK.. ALL I'LL DO IS SHARE HOW YOU GUYS CHEAT PLAYERS AND HOPE OTHERS WILL READ IT AND AVOID WASTING THEIR TIME WITH YOUR CASINO. GOODBY
New
We appreciate your inquiry and interest in playing at our casino, I would like to inform you that our support services, as well as many other benefits, can be boosted for our depositing players. However, we would be more than happy to assist you with your deposit and provide you with an awesome match bonus or answer any questions you may have related to playing in our casino. We value your understanding and want you to enjoy a fantastic gaming experience!
Thank you so much for playing at Slots Of Vegas. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.
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