Dont play in this casino really bad casino i won 700€ from freespins they add only 50€ to my account i make 1300€ from the 50€ and withdraw thex needed 25 hours to check if i dont wirte it would be longer in there agb is stabding 1-25€ hours and then they rehected again and add 50€ to my account
The information about the maximum cash out is usually written in the bonus terms and it is very important to read those every time. Have you found it there?
May I also ask if, after the casino paid you the maximum, which was 50€, the money was shown as a real balance and you then continued to play with it?
Please clarify the issue in more detail so we're able to get to the bottom of it and try to help you out.
Has anyone got a withdrawal from this place? i am waiting on two withdrawals now, and all the good reviews seem to be fake..
May I ask how long you are waiting for your withdrawal and if your account is fully verified, please?
We actually have just one complaint for this casino, so hopefully everything will be alright.
yes my account is fully verified, 4 days now, the reason im worried is it says ‘instant’ processing time , but it obviously isnt
So try to be a little patient, please, and keep us informed about the situation.
We give casinos 14 full days before we are able to intervene, so hopefully until then everything will be resolved.
Still waiting, wonder why this place has so many good reviews 🤨, almost 6 days now
May I ask which payment method you used, and how long would you rate as good to wait for payment in your opinion?🤔
i requested withdrawal to credit card, but they rejected it and asked could i withdraw to bank transfer, which i did and its almost a week now, support told me this morning it can take 7 days, but iv never had to wait 7 days for a bank transfer before. I have 3 withdrawals im waiting on totalling 2600 euro
now one of my withdrawals was rejected and returned to my account, i contacted support and they said there was a technical issue and to try it again, do you think i should make a complaint?
This is really regrettable. However, I believe we must allow the staff some time to resolve any technical issues that may arise at the casino. Here's the important part. We give the casino a full 14 days to handle this kind of situation. Therefore, while you are free to file the complaint, nothing important will happen on our end until this period of time has passed. Just to prevent mistakes from my side, how long have you been struggling, please?
they have now rejected my third withdrawal again, now they are saying to try another method, credit cards dont work, bank transfers dont work, im running out of options.. this place is a disaster
Hello. As far as I can guess, there could be a problem with the payment provider and its reach within the ceratin markets... What about crypto? I know this method possesses a few weak points, but in similar situations it is usually the easiest solution.
Would you accept crypto? Perhaps you can try suggesting that to the casino. Let us try anything that might be helpful, really.
Update, they have processed my latest withdrawal for 1050 euro to skrill, but the two withdrawals from 8 days ago totalling 1600 euro are still ‘in progress’ , so i really dont understand whats going on at all, at least iv got some of it and hopefully i can cancel the old pending withdrawals to bank transfer and try withdraw them to skrill.
Maybe that would be a good idea. Have you tried to ask the support regarding this, though?🤔
yes, they told me i must wait 7 business days and then they will investigate if i havent recieved by then…as thats what the banks rules are.. so 7 business days is tomoro, i dont think i have any hope of getting it tomorow
Please let us know if there will be any updates.
The good thing is that the casino still communicates with you, so I hope it will be resolved soon. Otherwise, our complaint team will intervene.
they told me this morning to be patient they are working on it, im going to complain to the gaming commision if i dont hear anything by this evening
ok all good, ghe bank transfers were returned to my account and i withdraw it to skrill. Happy ending
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