Aléjate... sin pagar... esperé más de dos semanas por unos míseros 110 euros...
It is so sad to hear, you had such a bad personal experience. Fortunately, you have got your money back. On the other hand...how did you like playing at this casino? Was there anything you liked or was everything disappointing? I looked and this casino has a really bad rating. 4.8 out of 10 is pretty bad. However, it's really good that you have got money in the end. 🙂
Terrible. Notorious slow payers. KYC to harrass. Weak license. Poor communication.
Won't use again.
Hola, me paso que me pidieron llamada por skype para verificar la cuenta, respondi todo bien y la señorita dice todo bien espere 1 dia un mail, pasaron 3 dias y me cerraron la cuenta por no pasar la verificación y me dieron solo lo que deposite...no se si se pueda hacer algo...
Hello, did the casino tell you why they closed your account ? Did you get any information or was it closed without giving any reason ?
Can you tell us more about the situation that occurred ?
Hello, did the casino tell you why they closed your account ? Did you get any information or was it closed without giving any reason ?
Can you tell us more about the situation that occurred ?
Hola...lo que me dijeron es que no pase la verificación, siendo que por skype me dijeron que estaba bien, solo me llamo la atención que en la ultima pregunta me dijeron si apostaba casino o deportes, yo respondi solo deporte, ya la señorita me volvio a preguntar y le dije si solo deporte, siendo que nunca aposte en casino, me parecio extraño, me contacte con otro chico y dijo lo mismo, no dejan pasar la verificación por skype para no pagar, tenia 210$ y me devolvieron 60$ aprox. No dicen nada mas, y estoy segura que mis respuestas fueron correctas...creo que hay manipulación para cerrar y no pagar...
I understand, but I have to say right from the beginning that if this case is about sports betting, I will recommend you sites where they could help you and where you could file a complaint, because we do not have experts in this area and we would not be able to judge such a case objectively. Here they are:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you go ahead and file a complaint let me know and you can update me on the progress. Are you up for it ?
I understand, but I have to say right from the beginning that if this case is about sports betting, I will recommend you sites where they could help you and where you could file a complaint, because we do not have experts in this area and we would not be able to judge such a case objectively. Here they are:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you go ahead and file a complaint let me know and you can update me on the progress. Are you up for it ?
ahh entonces solo se puede ver acá si has jugado en el casino?, es que el chico que me recomendó la pagina, también apuesta en deportes y ustedes lo ayudaron con la devolución de dinero...
If you only bet on sports and didn't play anything in the casino, it's obviously up to judgement of the whole situation. You also had a problem with verification, so theoretically our team could also deal with such a case. However, it is always up to the discretion of our team to decide how to handle the situation.
So you can try filing a complaint here and we'll see how our experts decide.
I'm of the opinion that it's about sports betting and we don't deal with that at Casino Guru as I mentioned before, so if it's strictly about that, our team will tell you.
However, you won't get anything for trying it.
Pesimo casino, alejate de el.
He jugado en mas de 30 casas de apuestas diferentes y en ninguna he tenido problemas con el kyc.
En esta casa de apuestas llevo mas de un mes intentando verificar mi cuenta, me pidieron un comprobante de direccion el cual envie y fue ACEPTADO sin embargo me pidieron otro comprobante de direccion adicional jaja que chiste.
Sin duda alguna tambien habran problemas con los retiros.
Hello, I checked your complaint and the address document which was blurry according to the casino. You sent again a new photo of better quality although I would probably close it up more to see it better and sharpen it more.
Therefore, we will have to wait for the casino's reply and see if it will be sufficient or you will have to take a new one. I hope you will be able to do it so you can get your money out.
When you have an update, let me know.
I'll be waiting.
Spinbookie straight up took over 800$ from my account, saying I broke their terms of service. I have read it trough and can't find a single answer for why this is. They also wont verify my account and I have waited weeks. I want to get my money
Hello, is this the email the casino sent you explaining what you did ? I saw there some bonus abuse, forged documents for verification, possibly using some third party tools. These are pretty serious things, so the casino described quite a lot, although more in a general way.
Are you aware of any of this or not ?
Anyway, if you think you did nothing wrong and you didn't break any rules, I would definitely recommend to file a complaint where a team will investigate us and see what they come up with.
Do you think you'll go for it ?
If so you can start one here on this link.
I'll also add a guide that might be useful to let you know what to expect from this process.
Good luck. ☘️
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
Deberías desactivar AdBlock