hace 1 año
Si quieres hablar de cualquier tema relacionado con Spinoloco Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Spinoloco Casino
hace 1 año
Buenas tardes.
Necesito ayuda. Spinoloco no acepta el comprobante de IBAN que el Banco Santander Totta proporciona en formato PDF, con todos los datos necesarios. Es el primer casino que no acepta este comprobante. Piden un extracto bancario para poder ver mi nombre, dirección y la transacción en su beneficio, pero eso no prueba ningún IBAN. Es inaceptable.
Traducción automática:
hace 1 año
Hi there,
just to be sure, is the missing IBAN truly the case here? Bank statements usually serve as proof of address, bank account ownership, or proof of deposit.
For such purposes, it is indeed imparative that such a document contains your full name, address, and banking details.
Can you provide another document showing your IBAN and other details that can be matched with the aforementioned banking statement? I have to admit I have never heard of "Banco Santander Totta" before, but I'd like to help you out anyway. How about you paste a screenshot showing the casino's request or response given when you submitted the bank statement? Even a simple copied and pasted text helps out. Perhaps I missed something important or just didn't understand the problem correctly.
hace 1 año
Hola.
Gracias por su tiempo. He obtenido la documentación necesaria para el casino y el caso ha sido resuelto. En definitiva, me gustaría agradecerle su rápida respuesta.
Atentamente,
Romarico Silva.
Traducción automática:
ResponderCitar1
hace 1 año
After all, it turned out pretty well quite quickly. So what was necessary, or what did you do? Did you give them what they needed? 🙂
hace 1 año
El casino no respeta la adicción al juego de los jugadores. He pedido decenas de veces que cierren mi cuenta de forma permanente por adicción al juego y nunca he podido.
¿No es esto un crimen?
¡No juegues aquí!
Traducción automática:
ResponderCitar1
hace 1 año
Hi, did the casino also tell you why it doesn't want to close your account or is it just egging you on? How did you request self-exclusion and when did you write to the casino about it?
Would you please answer my questions?
hace 1 año
Anybody here get their withdrawals processed recently?
Live chat support is pretty responsive, but I now have 3 withdrawals pending (first ones) and my account is already verified, so I'm not sure what the delay could be
hace 1 año
Maybe it would be good to check user reviews or complaints from time to time, there you can find out quite useful information about what you are asking.
However, how long have you been waiting for withdrawals? Have you asked them what causes the delay?
hace 1 año
5 days so far, but I’m not at the weekly limit of withdrawals with 4 pending totalling $2000
hace 1 año
Sure, thanks for the reply. It's a relatively new casino so we don't know what to expect from it yet. Probably with the experience of other players we will know more in time.
However, since you are waiting for 5 days, I would recommend to be patient. We give casinos 14 days for the withdrawal process and if nothing happens we will try to help you.
Are you in contact with the casino or not?
Do you think you can wait?
hace 1 año
Yes I have contacted the casino they have advised me the financial department will look at it when they have time as it is first come first serve. I will open a complaint if I need help if I have not received the funds in 14 days thanks
ResponderCitar1
hace 1 año
I think you're thinking straight. So if you find out anything relevant from the casino or if you reach for the complaint option, let me know.
I'll be here.
hace 1 año
My first 4 withdrawals came through (limit of 500 per withdrawal)
Support actually gave me a personal call to get a document required for kyc related to the bank account I was withdrawing to, very friendly guy, definitely hoping to keep playing here.
Just need to wait until next week to withdraw the rest as there's a limit per week, just waiting on all the withdrawals to complete now so I can re-deposit using a bonus
ResponderCitar1
hace 1 año
It's good to see that the casino is nice to you and that everything is going the way you want it to. It was probably about time I would say.
So when the rest of the money and such gets to you, let me know. 🙂
hace 11 meses
Acabo de darme cuenta de que este casino no acepta jugadores de Alemania. Hace dos meses, pude registrarme, depositar y jugar sin problemas. Ahora pregunté en el chat en vivo y me dijeron que aceptan jugadores alemanes.
Traducción automática:
hace 11 meses
Thank you for this information. I will pass it on to our data team so they can check it out, and if needed, it will be changed in the casino review.
How do you like this casino?
hace 11 meses
This casino is abysmal. First my account was verified with no issues but they kept insisting for bank statements which worries me a bit. They wouldn't accept anything.
Even so they approved my withdrawal and they have been faffing Me about for 4 days now. They said they have a technical issue processing withdrawals but have no issues taking deposits. I'm very concerned about supplying them with my verification documents now but again no withdrawals have been received.
They also seem to have only one customer support agent which is in itself is also questionable.
hace 11 meses
Well, not very convenient...
However, I would like to point out that withdrawals are not particularly comparable to deposits, despite the allure of the option. It is an entirely different set of operations. Deposits are a one-time matter; withdrawals are not 🙁.
Perhaps the technical issue is a lack of manpower because having just one agent is not a good sign - just as you said... On the other hand, I would consider the approval positive news, at least.
Do you know whether they hold banking holidays? A holiday could also prolong the waiting.
hace 9 meses
Este casino es un ladrón. Hice un depósito y en cuanto gané en el primer retiro, todo salió bien. En el segundo, se inició el KYC. Envié todo lo que me pidieron con normalidad, y créanme, me lo pidieron muchísimas veces. Una semana después, me dijeron que había violado una cláusula del artículo 3.17, que retendrían mis ganancias y cerrarían mi cuenta sin darme ninguna prueba. No he violado ninguna cláusula, solo quieren no devolverme mi dinero... No jueguen en este casino... ¡Manténganse alejados!
Traducción automática:
Añadir mensaje
