hace 6 meses
¿Qué esperamos? Hace 16 días que presenté la queja y Sportuna cerró el chat de soporte sin responderme. ¿Hacemos algo?
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Tema general sobre Sportuna Casino (página 4)
hace 6 meses
You at Casino Guru should see how serious this situation is. People trust your site and you give a rating of 8.1/10 to a platform that has been holding funds for over 16 days? and I have received nothing. The chat support has hung up on me and the emails I receive are all vague or automated. This is unacceptable. I ask you to immediately contact the relevant authority, such as Curaçao or Rabidi, so that an investigation can be opened or serious action taken. After all this time, I still have not received my money. It is absurd that a site like this still has a positive rating."
hace 6 meses
the thing that really makes me nervous is that instead of giving answers or helping you, they send you automatic messages where they say that there are a high number of requests and they make you wait forever
hace 6 meses
Me parece una estafa y nadie me ayuda a recuperar mi dinero realmente decepcionada con todos
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hace 6 meses
You at Casino Guru should see how serious this situation is. People trust your site and you give a rating of 8.1/10 to a platform that has been holding funds for over 16 days? and I have received nothing. The chat support has hung up on me and the emails I receive are all vague or automated. This is unacceptable. I ask you to immediately contact the relevant authority, such as Curaçao or Rabidi, so that an investigation can be opened or serious action taken. After all this time, I still have not received my money. It is absurd that a site like this still has a positive rating."
hace 6 meses
Hi, and thank you for your messages.
I understand you’re upset. Waiting for your money and getting vague replies is frustrating. But please allow me to clarify how the complaint process works, because posting multiple angry comments won’t help move things forward.
Once a complaint is created, each party—the player and the casino—has up to 7 days to reply. That means up to 7 days total can pass just for the first round of communication. Only after this step can we properly assess what’s going on and ask further questions or escalate the case.
In your case, the complaint is still in its early phase. If you check the complaint page, you’ll see a timer showing how much time is left for each side to respond. I recommend using that as your guide rather than venting here, which doesn’t help your case or move things faster.
As for the 8.1 rating, we don’t change scores based on one unresolved complaint, especially when it hasn’t even reached the evaluation stage. If the issue proves serious and part of a wider pattern, the rating will be reviewed accordingly. We are sorry the casino is delayed, but the safety index expresses whether you get paid—not how quickly—at the end of the day. This is not very common knowledge.
For now, the best thing you can do is wait. I know that’s hard, but please let the process work.
hace 6 meses
Ok esperaré hoy ya llevamos 17 días... ninguna respuesta ni nada a ver si tengo que esperar hasta el 2027
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hace 6 meses
I also spot the complaint discussion; at least I can assure you that Dominika will take a closer look. At this point, we must hope for a fair outcome, although I understand that facing such a situation must be very stressful.
hace 6 meses
Hola, ¿qué significa un resultado justo? Tengo que tener el 100% de mis fondos porque gané y tengo derecho a retirar mis ganancias, ¿verdad?
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hace 6 meses
Hello, good question. let me explain further; it is a bit of theroetical matter. 🙂
I meant that the situation is obvious for you, but perhaps the casino has something else to say. I won't say, "Of course you must be paid," since no one knows what will happen next. In this context, "fair" means that you receive what you rightfully deserve. However, I do not intend to imply that I expect any kind of issue on your side, just being cautious. Don't worry about it, please. It's just warding.
Editado
hace 6 meses
Buenos días, entonces después de 20 días recibí el primer retiro de 136€ esta mañana a las 8am cambié de opinión me pagaron lo único que falta es recibir el 2do retiro de 86€ de todas formas pagan
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ResponderCitar1
hace 6 meses
Good day to you. That's great! I mean, it could be much better, painless, but since you had to go through the complaint, I bet getting the money is always a positive outcome.
I'd say that maybe this casino has been struggling with the withdrawal capacities and this is the result. Well,
I honestly hope the last part is much quicker!
hace 6 meses
Tengo que escribir otra experiencia negativa con Sportun. Deposité 17.000 CZK y gané 53.000 CZK. Quise retirar 48.000 CZK y me dijeron que había excedido el límite diario de retiro. Escribí a Hat, donde me explicaron que el monto máximo de retiro se determina según los fondos depositados y los bonos utilizados, y que tengo derecho a 3 retiros por semana, un máximo de 20.000 CZK después de 24 horas. Cuando le escribí a mi gerente VIP sobre mi problema, ¿qué pasa si no puedo retirar mi dinero de inmediato y ni siquiera me contestó? De lo contrario, me responde justo después de mis respuestas...
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hace 6 meses
¿Sportuna paga las ganancias o es una estafa? Ni siquiera encuentro las licencias en su página web. ¿Alguien puede ayudarme? Retiré 500 euros el día 17 y quisiera saber si me lo enviarán o es una estafa.
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hace 6 meses
Tengo que escribir otra experiencia negativa con Sportun. Deposité 17.000 CZK y gané 53.000 CZK. Quise retirar 48.000 CZK y me dijeron que había excedido el límite diario de retiro. Escribí a Hat, donde me explicaron que el monto máximo de retiro se determina según los fondos depositados y los bonos utilizados, y que tengo derecho a 3 retiros por semana, un máximo de 20.000 CZK después de 24 horas. Cuando le escribí a mi gerente VIP sobre mi problema, ¿qué pasa si no puedo retirar mi dinero de inmediato y ni siquiera me contestó? De lo contrario, me responde justo después de mis respuestas...
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hace 6 meses
Bueno, eso es bastante molesto. La mayoría de los administradores VIP no están disponibles de inmediato cuando surgen estos problemas. Pero si tienen sus limitaciones, tendrás que atenerte a ellas.
Sin embargo, si tienes un gerente VIP, ¿deberías tener un límite más alto?
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hace 6 meses
¿Sportuna paga las ganancias o es una estafa? Ni siquiera encuentro las licencias en su página web. ¿Alguien puede ayudarme? Retiré 500 euros el día 17 y quisiera saber si me lo enviarán o es una estafa.
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hace 6 meses
Hey, according to the safety index this casino should not be a scam.
As far as the license is concerned, they have Comoros.
Since you only withdrew money the day before yesterday and the weekend was now two days during which most casinos do not process money, I would try to be patient and wait what happens next.
Is this your first casino withdrawal or not?
hace 6 meses
Hola a todos, ¿alguien me puede decir si los retiros de Sportuna realmente les van a llegar o es solo una estafa?
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hace 6 meses
See the reply above, please.
hace 6 meses
I made a €500 deposit on Sportuna Casino, and the money never appeared in my account. It’s been days, and I still haven’t received any refund or proper explanation.
I contacted their support several times, and all I got were copy-paste responses like "wait a few more days" or "contact your bank." But my bank already confirmed that the payment went through successfully on their side.
I also asked for proof of transaction cancellation or processing failure so I could give it to my bank, but they refused to provide anything clear. Their communication is slow, unprofessional, and completely unhelpful.
This feels like a scam. They are keeping my money without any transparency. I’m warning others here.
Stay far away from Sportuna — they don’t protect players or handle money issues seriously.
hace 6 meses
This situation is really unfortunate, and if your bank confirmed the transaction, it surely should be on the casino's side, and they should investigate it properly.
Have you sent them the confirmation of the transaction from your bank? What did they say to that?
hace 6 meses
Bueno, el problema en Sportuna es que hay gente que gestiona tu solicitud. Yo también tuve problemas de comunicación con ellos, pero ahora tengo un gestor VIP, pero claro, no trabaja 24/7. En cuanto al pago, lo envío a mi cuenta bancaria y en 3 días desde la solicitud lo tengo en mi cuenta. En cuanto al pago, lo hago con tarjeta de crédito y el dinero llega al instante.
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