hace 1 año
Swiper dice que está bloqueado
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Tema general sobre Swiper Casino (página 2)
hace 1 año
Casino swiper no es serio con los retiros,desde el 19/09 esperando un retiro,en atención al cliente me piden paciencia y disculpas,de repente me llega un mail que dice retiro infructuoso.
Hago un nuevo retiro y estoy esperando otra vez
ResponderCitar1
hace 1 año
Pedí un retiro el día 19 y después de estar más de 15 días esperando la aprobación me dicen por mail que el retiro ha sido infructuoso,por chat me piden paciencia y disculpas,he vuelto a hacer el retiro y a esperar de nuevo? Se puede hacer algo más? Tengo dos retiros por hacer ya que no me dejan retirar todo de golpe
hace 1 año
What was the reason for canceling it, though? Did they explain it to you by any chance?
If you'd like to get your money, you will surely need to request it again. Hopefully, this time everything will go smoothly.
Is your account verified there, by the way?
hace 1 año
Casino swiper no es serio con los retiros,desde el 19/09 esperando un retiro,en atención al cliente me piden paciencia y disculpas,de repente me llega un mail que dice retiro infructuoso.
Hago un nuevo retiro y estoy esperando otra vez
hace 1 año
If you see that it is still going nowhere, please let us know, and our complaint team will try to help solve this issue.
Just know that we usually give casinos 14 full days before we intervene in any case.
hace 1 año
Pagado 😉 gracias 🙏
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hace 1 año
De acuerdo,esperaré de nuevo 14 días y si no recibo el dinero contactaré con ustedes, gracias
hace 1 año
Por fin pagado! Gracias!
hace 1 año
Hola, tengo un problema. Gané una gran suma en un juego, pero de repente, cuando estaba la cantidad ganada, apareció un mensaje de error después de 2-3 segundos y no pude abrir el juego. Ahora no he recibido mis ganancias, ni están en el historial, pero fui inteligente e hice una captura de pantalla tan pronto como gané y apareció un mensaje de error, y en el fondo se puede ver que he ganado una gran suma. Ahora ya he escrito de ida y vuelta con el soporte, pero siempre me golpean. Tengo chats donde dicen que si el dinero no está allí en un momento determinado, contáctenos nuevamente... nada ha sucedido hasta la fecha y estoy en el proceso de decidirme por un abogado porque tengo pruebas y sé que estaré en lo cierto.
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hace 1 año
Hello, it's a pity you don't have any concrete answer what happened. I believe that the casino could investigate something similar with the game provider, but if they didn't tell you anything, then I don't know where the mistake could have been. How long have you been dealing with this situation?
Have you thought about filing a complaint with us and our team would try to look into it further and help you if possible.
If that doesn't work, then I would go with what you wrote and that means a lawyer.
What do you think?
hace 6 meses
Aquí hay algunas capturas de pantalla 
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hace 6 meses
I didn't learn anything from these screenshots except that they were supposed to give you some details the next day. So they didn't tell you anything? You came back after 11 months, why didn't you answer me when I asked?
hace 6 meses
Lo siento, tu correo se perdió en la rutina diaria; de lo contrario, te habría respondido de inmediato. Sigo en contacto con el juego y ayer recibí un nuevo correo... 🤦♂️
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hace 6 meses
Hello, I'm guessing Jaro wasn't talking about emails, but is there anything we can try to do for you now? Perhaps share what was in the last email you just mentioned. Also, I guess the complaint could use many more details. Try to describe all events for Natalia, please. Feel free to use posts you posted on the forum; it might be easier.
hace 3 meses
Nunca juegues en este sitio. Una estafa total. Sin soporte. Hay sitios mucho mejores en Altenar si quieres jugar aquí. Créeme, es el peor que he visto.
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hace 3 meses
Hi, could you please describe what happened? I would try to advise you and maybe help if possible.
hace 2 semanas
If I could give this zero stars, I would.
I chose this casino because I specifically wanted an Ontario-regulated option after being burned by offshore sites before. I signed up through what appeared to be the Ontario/iGaming route and believed I was playing in a properly regulated environment.
After reviewing my statements and account activity, it appears I was being run on the back end and bounced between the Ontario version operated by Canadix Limited, which is presented as legal in my jurisdiction, and the version owned by Tobix Limited, which is not permitted to operate in Ontario.
If this had been an honest mistake, it should have been simple to fix once I raised it. Instead, the response was evasive. Their complaint route required clicking a small seal at the bottom of the website except that seal does not even appear on the Ontario version.
Because their geo-blocking and setup were so sloppy, I kept checking to see if their geo-blocking would fail. Eventually it did, which allowed me to access the other environment and finally submit a complaint through their seal system.
I likely never would have discovered any of this if their VIP manager had not offered me a bonus on the account tied to the environment not legally entitled to operate in Ontario. That exposed the problem. Days later I was somehow back on the Ontario site and asked support where the bonus was. An agent then sent me a link to another URL which of course immediately geo-blocked me. A couple of days later, an Ontario VIP manager contacted me fresh like it was day one with "good news" about a bonus except now it was for a smaller amount. 2 different VIP managers, NO. 2 platforms they were bouncing me between.
That alone is bad enough, but it gets worse. If they were moving me between different environments behind the scenes, how is a player supposed to know whether they were actually playing in the regulated environment they thought they were using? At that point it is reasonable to question the integrity of the whole setup.
Their complaints process was also terrible. DLAG told me they would copy the operator on all communications and keep everything in one email thread. Sure… except the Swiper email address simply bounced messages back, making the process feel broken and ineffective. DLAG, doing nothing, absolutely nothing.
So somehow I could sign up, log in, play, receive VIP contact, and be treated like an active customer but when it came time to honor offers or properly deal with a complaint, suddenly nothing worked.
This experience also left me with a broader concern. Anything connected to Tobix deserves extra caution. I suspect there may be a larger issue here, and I intend to get to the bottom of it. So now its got me questioning a few things, I'm reviewing several operators dating back.
Ontario is a major regulated market, and players should not be left wondering which entity they are actually dealing with.
I have filed multiple complaints and they have had ample opportunity to communicate clearly and resolve this. In my view, they have chosen not to. They are hiding waiting form my next move.
If you are in Ontario and want a truly regulated experience with transparency and a complaint process that actually works, do not give them your business.
And to Swiper directly: Ontario is a regulated market. You could be making legitimate money here, which makes it even more foolish to try games like this. Especially when right now, its not looking too good for those with power, loosing a lot of money, being forced further underground.
People in Ontario are used to long winters, freezing skin, and hard work, everything is long game. Just like we shovel snow and keep digging until the driveway is clear, we know how to dig and get to the bottom of things. I know there is more to this. Act accordingly.
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