It’s nonsense. Their KYC process will never end. Just today I went to verification page and it seems like they are asking for more documents. Only issue is that the form doesn’t show up. But I know that they are asking for more because there’s a red badge with a number 1. Also my account is still restricted and cannot make withdrawals
Vegas hero KYC final boss. Asking for documents but they hid the form 🤣 🤣
The same thing happened to me. In the chat, they pointed out that KYC information would only be provided via email and that I should wait for a reply. After four weeks, the KYC page was updated, and I was able to upload the requested documents. Yes, the KYC process was very lengthy, but Vegashero cooperated with CasinoGuru, and all subsequent payouts were processed reliably.
Please feel free to communicate everything through the complaints thread, and hopefully soon you will be able to withdraw your winnings.
Buenas tardes, yo algo mas de lo mismo, quisiera exponer que intento retirar el dinero y me lo cancelan ellos, cuando intento acceder al centro de ayuda, no accede, solo hablo con ellos por mail y no me contestan asiduamente.
Quisera saber si hay mas usuarios de este casino ya que a mi no me han pedido documentos para verificar mi cuenta y me dicen que no es necesario.
Alguien ha tenido experiencias parecidas?
Si alguien ha pasado por lo mismo estaria encantado de saber cómo lo solucionó, gracias.
Buenas Jaro, yo estoy teniendo un problema parecido, intente un retiro y me han cancelado ellos ya dos de ellos, estoy intentando retirar constantemente, quisiera saber si pueden ayudarme para poder hablar con ellos o gestionarlo directamente mediante alguna direccion de correo.
no me han pedido nada en el proceso de kyc, cómo puedo hacer?
quedo a la espera, gracias.
Hello, thank you for sharing that with us. May I know how long you have been trying to withdraw?
In my opinion, when a casino claims there is no need for the verification, it may indicate that the problem could be somewhere else. What did they tell you in the last email, please?
Any useful hint is worth gold given the circumstances.
Hi all I’ve just made this account as I’m looking for some help and info regarding this casino, I’ve went on a good run and managed to accumulate a substantial amount of money around 88 thousand pounds, unfortunately i made a withdrawal 11 days ago and its still not been approved, i really am getting a bit worried now as i previously withdrew 200 a while back and it was in my bank within a couple days, I'm hoping im just being overly anxious but i feel with winning this substantial amount the casino is now reluctant to pay me out anything at all.
May I ask if your withdrawal was of a higher amount this time?
Have they asked you for any additional documents, perhaps?
Sometimes it may take a bit longer if the amount is higher, you know. You should always check what the max payout is, as well, so you don't go over it, actually.
Hi thanks for reply, the withdrawal is only 200 via my bank card I’ve also done an additional 50 pounds via crypto in the chance that would come through quicker, they have not asked for additional information and ensured my funds are safe and they are currently processing a high amount of transfers but I just feel it’s an unusually long amount of time to take fingers crossed that is the case and I can start withdrawing funds
Yeah, it seems long, especially if you have already verified your account before and were also able to withdraw money.
Unfortunately, our complaint team is only able to intervene after the 14-day time period, so if, in any case, the situation remains the same, please let us know.
Buenas noches, he perdido unos 2000 € en depósitos, o quizás más. Después de un tiempo, conseguí 30 000 €, pero me dijeron que retirara 800 € diarios. Hablé con el gestor VIP, pero me repiten lo mismo por chat. Nunca me pidieron identificación, aunque les envié toda la documentación por correo electrónico y al servicio VIP. Les pido su ayuda para recuperar mi dinero.
Hi, if they haven't asked for any verification, then everything is fine.
As for withdrawals, have you received any money yet? I know the casino probably won't pay out such a large amount all at once, so you'll likely have to adjust to receiving smaller amounts over time. According to our review, the casino has a daily limit of 500, so 800 is still pretty okay; I guess it depends on your VIP level. Besides, I saw that they have 7k per month, so you should definitely get that within a month by withdrawing the money. If that doesn’t happen, then I’d appreciate it if you’d get in touch and let me know.
For now, though, I’d be patient and wait to see how it goes.
¿Crees que conseguiré siquiera 2/3 de los 34.000?
if you are patient enough 🙂
Mira, no estoy jugando con el dinero que tengo para luego perderlo.
Quiero decir, nunca lo hice en ninguna empresa. Si no me los daban, no jugaba.
Pero ahora estoy preocupado.
Me gustaría recibir al menos dos tercios de las ganancias.
¿Has recibido algo de la empresa?
I firmly believe you’ll get everything, not just a portion. But definitely don’t gamble with the money if it takes even longer, because casinos often rely on that. I also saw how the casino communicated with our team regarding some complaints from January, so I believe that you’ll eventually get everything you’re owed if you haven’t done anything wrong.
Just hang in there. 🙂
Los primeros 800 que entré...
Great, that’s a good start. You’ll just have to accept that you won’t get everything all at once, but as long as the casino keeps paying out, I don’t see a problem with that.
If anything changes, be sure to let me know. 🙂
Acepto esto.
¿Entonces no habrá ningún problema para recibir mi dinero?
No, no, no he hecho nada malo. Yo mismo jugué con la misma tarjeta, tengo todos los documentos y más si es necesario.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
