hace 1 año
Si quieres hablar de cualquier tema relacionado con X7 Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
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hace 1 año
Hola gurú del casino..
Quería verificar mi cuenta y retirar una pequeña cantidad que gané mediante mi depósito.
Mi tarjeta de identificación también fue verificada inmediatamente antes de enviar una solicitud de pago y todo estuvo bien hasta ese momento.
En el siguiente paso de verificación de dirección, desafortunadamente tengo el problema de que no importa qué documentos haya presentado hasta ahora, ninguno de ellos fue suficiente para verificar la dirección, ya sea un extracto bancario, una factura de Internet y teléfono o una factura de electricidad, todos quisiera un PDF y como para algunos como la factura de la luz o de teléfono e internet solo pude convertir la factura correspondiente a PDF, no me lo aceptan aunque todo coincida. No sé qué opciones debo presentar para que finalmente se pueda verificar la dirección y poder realizar mi pago. ¿Quizás puedas ayudarme a resolver el problema con el casino?
También me gustaría mencionar que el servicio de atención al cliente es muy amable y siempre intenta ayudar, pero desafortunadamente no tienen más opciones que reenviar el asunto o decirme que el archivo PDF es claramente visible o simplemente no es adecuado. Allí no se acepta una captura de pantalla de la factura.
Editado
Traducción automática:
hace 1 año
Hello, I understand you have a problem with verification of your address. I see that you say that chat is trying to help but it can't do much. You don't have any alternative which is a pity but I think there must be some document that you will have in pdf where your address will be alright. Have you tried to ask the support if they know of such a document or what other players who can provide it in pdf form are sending ?
Nevertheless, we give casinos 14 days to resolve the verification process, but if you can't get anywhere and you think it will stay that way and you have used everything you have available, then I would recommend you to file a complaint with us and we will see what can be done.
You can do so here on this link. ⬅️
Hopefully you will be able to sort everything out and you also be able to withdraw the money without any other issues. If you manage to move forward, be sure to let me know.
ResponderCitar1
hace 1 año
so this just happened, saw this X7 casino ad on another big casino review page and were naive enough to believe that since they had 7/10 in score it must be a good place. Deposited around 1000 dollars without any bonuses involved since i have learnt from my previous scam encounters on the web 😹👌 made my first 1000 usd withdrawal after some luck ( tried to make an withdrawal ) then i continued playing and under this time they added 75 usd to my account for a bronze upgrade or some scam ( read about it in the junk mail after this ) and under the time that i were playing with their money i made 3~4 2 usd loosing bets on a game that wasnt allowed. Please note that i had not even read about, accepted or asked for this money. Got some luck and wanted my second 1000 usd withdrawal. I then deposited 100 usd ( no bonus involved ) again and made a super 2 usd bet on olympus 1000 and were really happy i had like 4k on my account. I then made my third withdrawal of 1000 usd. After a week were they wanted to see my papers and all and lots of wait i were verified, i were still waiting and finally i got a mail. They confiscated all my money! Because they inserted 25-75 ( cant remember ) usd and i lost three bets on an game not allowed, without me even wanting their scam money at all, this should be criminal and i feel totally helpless. I wrote to their license holder the full story yesterday and i am waiting for an aswer, i contacted the place i saw their advertisements and they made the decision that once i sign up on the site i accept all their rules and that i should have clicked the box to read these rules first (?) this is fraud. ( they pay this site for being visible, good score and i cant even review the casino or share my story ) they dont let me post a review, dont even answer. So guys.. do not make the same mistake as i did! Do not get involved with Starscream ltd. at all! I promise that you will regret it, and do not trust all casino review pages with " the most trust worthy reviews in the world " they are getting paid and wont even help or let you share your true story
Editado
hace 1 año
In this case, I would suggest you file a complaint here with our team, and they will look deeper into this issue and try to solve it. Just follow this link to do so, please, and let us know if you need any other help.
hace 1 año
thank you i will try this! appreciate it
hace 1 año
Hi there, I simply felt that I should ask about your progress. How is it going, something new, perhaps?
hace 1 año
No they have confiscated over 2000 on x7 casino because they added 75 dollar bonus into my account without me even wanting it and all my wins after that bonus is gone, I did even deposit and made a real big win on a game with my own money, they stole it all. It says I have 1000 dollar on my account I guess that’s the money I won before they could add bonus money, but doesn’t seem to be able to withdraw it. It have been pending a couple of days nothing happens. Isn’t the first time this happens, I got thousands of dollar confiscated on Locowin as well and after that I promised myself never play with bonus again, and now they add bonuses without even asking instead
hace 1 año
avoid this scam casino, my cashout is now pending 7 days and every day they say that i should wait, so 100% will not get my cashout
hace 1 año
As explained in your complaint, we give casinos 14 full days to proceed with the payment before our complaint team can intervene.
May I ask if your account is fully verified at this casino and if you had any successful withdrawals there before?
Please be patient and try to avoid any early conclusions.
hace 1 año
can delete my complaint, they just cancel my cashout and left only my deposit on my account
so do not recommend to play there
hace 1 año
In fact, this is a very valid reason to keep the complaint running. The casino has decided to void your winnings, but that does not mean it is a fair solution, so, in order to find out, access the complait and provide every detail about this new event. If you close the compalint now, the casino won't be puush in case its actions were unfair and you will also lose chance to get support. Not a good idea, if you ask me.
Update it right now by accessing the complaint instead. 👈
hace 2 meses
They also lie about who owns them to avoid liability. See attached
hace 2 meses
Este sitio web es una auténtica estafa. Cargué dinero con la tarjeta de mi esposa, gané 1000 € en las tragaperras, ¡y no me lo dieron porque la tarjeta donde lo cargué no estaba a mi nombre! He denunciado la estafa a las autoridades pertinentes.
Retiro < [email protected] >
Sábado 29 de noviembre, 11:01 a. m.
HOLA,
Le escribimos en relación con su solicitud de retiro de 1000 €. Lamentablemente, tuvimos que rechazarla debido a una infracción de nuestros Términos y Condiciones, derivada del depósito en una cuenta de terceros. Tenga en cuenta que solo se permiten depósitos realizados a través de cuentas a su nombre.
Por lo tanto, sus ganancias han sido anuladas y su depósito inicial de 20,00 € se reembolsará a la misma cuenta utilizada para el depósito (xxxxxxxxxx). Tenga en cuenta que este reembolso estará disponible en un plazo de 3 a 7 días hábiles.
TAMBIÉN FALTAN ESTOS 20,00 EUROS.
DOBLE FRAUDE
Traducción automática:
hace 2 meses
Hello,
I understand that, from your point of view, such action seems almost irrational, and I respect your feelings. However, I believe it is good to mention a few facts here:
The moment you created your casino account, you agreed with the terms and conditions and became obliged to follow them while interacting with the casino. That includes that you are only allowed to use your own payment options and finances. those are the rules.
I understand you are frustrated, but it seems you did not read the rules in the first place, which is solely your responsibility.
Unless any other circumstances stand in between, I'd say the casino is correct. Most casinos won't even return the deposit, just to be precise.
I'm sorry.
hace 2 meses
EL CASINO TIENE RAZÓN SI NO ACEPTA EL RETIRO DE LA TARJETA DE MI ESPOSA
REITERO Y CONFIRMO......ESTAFA DENUNCIADA A LA POLICÍA POSTAL
Editado
Traducción automática:
hace 2 meses
Well, you are not correct either, I'm afraid.
The casino's rules state what is allowed and what is not. No one will check your transaction because the rules say it is prohibited to use someone else's payment options. You did it anyway, which was a mistake. If you read the rules, you would know.
Your logic suggests you need someone else to control your actions; however, in reality, you are obliged to do so on your own.
I suggest that you calm down and reconsider the situation.
Police certainly won't help you correct your mistake. No capslock or venting will change the past. 🙏
hace 2 meses
LO DIRÉ HASTA EL FINAL...ESTAFOROS, NO LOS RECOMIENDO AL MUNDO ENTERO
Traducción automática:
hace 2 meses
Well, in that case, I also have a well-minded recommendation for you: Do not play in casinos if you are not ready to read the rules.
Such behavior only makes you look even less competent in this situation. Don't you think?
To follow the rules, you must read them. Not to scream around once the damage is done.
I know it is challenging, but we all make mistakes. What really matters is what you can get out of it.
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