Tema general sobre X7 Casino

Hello Casino Guru..

I wanted to verify my account and withdraw a small amount that I won through my deposit.

My ID card was also verified immediately before I submitted a request for payment and everything was fine up until then.

In the next step of address verification, I unfortunately have the problem that no matter what documents I have submitted so far, none of them were sufficient to verify the address, whether it was a bank statement, internet and telephone bill or electricity bill, they would like a PDF and since for some of them, like the electricity bill or telephone and internet, I could only convert the corresponding invoice into a PDF, it is not accepted even though everything matches. I don't know what options I should submit so that the address can finally be verified and I can get my payout through. Can you perhaps help me solve the problem with the casino.

I would also like to mention that the customer service there is really friendly and always tries to help, but unfortunately they don't have any other options other than forwarding the matter or telling me that the PDF file is clearly visible or just not suitable. A screenshot of the invoice is not accepted there.

Hallo Casino Guru..

Ich wollte mein Konto verifizieren und eine kleine Summe auszahlen lassen die ich durch meine Einzahlung gewonnen habe.

mein Personalausweis wurde auch direkt verifiziert noch bevor ich ein Antrag auf Auszahlung stellte und bis dahin alles okay gewesen..

bei dem nächsten Schritt der adressverifizierung Habe leider das Problem das egal welche Dokumente ich bisher dort eingereicht habe.. leider keines für Die Verifizierung der Adresse ausreichend waren.. ob kontoauszug Internet und Telefon Abrechnung oder stromabrechnung.. die möchten gerne eine PDF haben und da ich bei einigen so wie bei der stromabrechnung oder Telefon und Internet ..nur eiine dazugehörige Rechnung als PDF umwandeln konnte wird sie nicht angenommen obwohl alles übereinstimmt ist.. ich weiß nicht welche Möglichkeiten ich dann noch einreichen soll damit endlich die Adresse verifiziert werden kann und ich meine Auszahlung auch durchbekomme. Könnt ihr mir vielleicht dabei helfen das Problem mit dem Casino zu lösen.

Möchte auch erwähnen dass der kundendienst dort total freundlich ist und immer versucht zu helfen aber leider auch nicht mehr Möglichkeiten haben außer dass dann weiterzuleiten oder mir zu sagen dass die PDF Datei deutlich sichtbar oder eben nicht passend dafür ist. Ein Screenshot vom Abrechnungen wird dort nicht angenommen.

Hello, I understand you have a problem with verification of your address. I see that you say that chat is trying to help but it can't do much. You don't have any alternative which is a pity but I think there must be some document that you will have in pdf where your address will be alright. Have you tried to ask the support if they know of such a document or what other players who can provide it in pdf form are sending ? 

Nevertheless, we give casinos 14 days to resolve the verification process, but if you can't get anywhere and you think it will stay that way and you have used everything you have available, then I would recommend you to file a complaint with us and we will see what can be done. 

You can do so here on this link. ⬅️

Hopefully you will be able to sort everything out and you also be able to withdraw the money without any other issues. If you manage to move forward, be sure to let me know.

so this just happened, saw this X7 casino ad on another big casino review page and were naive enough to believe that since they had 7/10 in score it must be a good place. Deposited around 1000 dollars without any bonuses involved since i have learnt from my previous scam encounters on the web 😹👌 made my first 1000 usd withdrawal after some luck ( tried to make an withdrawal ) then i continued playing and under this time they added 75 usd to my account for a bronze upgrade or some scam ( read about it in the junk mail after this ) and under the time that i were playing with their money i made 3~4 2 usd loosing bets on a game that wasnt allowed. Please note that i had not even read about, accepted or asked for this money. Got some luck and wanted my second 1000 usd withdrawal. I then deposited 100 usd ( no bonus involved ) again and made a super 2 usd bet on olympus 1000 and were really happy i had like 4k on my account. I then made my third withdrawal of 1000 usd. After a week were they wanted to see my papers and all and lots of wait i were verified, i were still waiting and finally i got a mail. They confiscated all my money! Because they inserted 25-75 ( cant remember ) usd and i lost three bets on an game not allowed, without me even wanting their scam money at all, this should be criminal and i feel totally helpless. I wrote to their license holder the full story yesterday and i am waiting for an aswer, i contacted the place i saw their advertisements and they made the decision that once i sign up on the site i accept all their rules and that i should have clicked the box to read these rules first (?) this is fraud. ( they pay this site for being visible, good score and i cant even review the casino or share my story ) they dont let me post a review, dont even answer. So guys.. do not make the same mistake as i did! Do not get involved with Starscream ltd. at all! I promise that you will regret it, and do not trust all casino review pages with " the most trust worthy reviews in the world " they are getting paid and wont even help or let you share your true story

In this case, I would suggest you file a complaint here with our team, and they will look deeper into this issue and try to solve it. Just follow this link to do so, please, and let us know if you need any other help.

thank you i will try this! appreciate it

Hi there, I simply felt that I should ask about your progress. How is it going, something new, perhaps?

No they have confiscated over 2000 on x7 casino because they added 75 dollar bonus into my account without me even wanting it and all my wins after that bonus is gone, I did even deposit and made a real big win on a game with my own money, they stole it all. It says I have 1000 dollar on my account I guess that’s the money I won before they could add bonus money, but doesn’t seem to be able to withdraw it. It have been pending a couple of days nothing happens. Isn’t the first time this happens, I got thousands of dollar confiscated on Locowin as well and after that I promised myself never play with bonus again, and now they add bonuses without even asking instead

I can see that our team has already started working on your complaint, so hopefully they will be able to find out more soon and solve this issue.

In the meantime, if you have any updates, please come forward; we would like to hear them.

avoid this scam casino, my cashout is now pending 7 days and every day they say that i should wait, so 100% will not get my cashout

As explained in your complaint, we give casinos 14 full days to proceed with the payment before our complaint team can intervene.

May I ask if your account is fully verified at this casino and if you had any successful withdrawals there before?

Please be patient and try to avoid any early conclusions.

can delete my complaint, they just cancel my cashout and left only my deposit on my account

so do not recommend to play there

In fact, this is a very valid reason to keep the complaint running. The casino has decided to void your winnings, but that does not mean it is a fair solution, so, in order to find out, access the complait and provide every detail about this new event. If you close the compalint now, the casino won't be puush in case its actions were unfair and you will also lose chance to get support. Not a good idea, if you ask me.

Update it right now by accessing the complaint instead. 👈

They also lie about who owns them to avoid liability. See attached

This is a truly SCAM website. I loaded money with my wife's card, won €1,000 at the slots, and they wouldn't give it to me because the card I loaded it onto wasn't in my name! I've reported the scam to the relevant authorities.

Withdrawal < reply@hd.x7casino.com >

Sat Nov 29, 11:01 AM

HI,

We are writing to you regarding your withdrawal request of €1,000.00. Unfortunately, we had to reject your withdrawal request due to a violation of our Terms and Conditions, resulting from the deposit into a third-party account. Please note that only deposits made through accounts in your name are permitted.

Therefore, your winnings have been voided and your initial deposit of €20.00 will be refunded to the same account used for the deposit (xxxxxxxxxx). Please note that this will be available within 3-7 business days.

THESE 20.00 EUROS ARE ALSO MISSING.

DOUBLE FRAUD

sito TRUFFA all'ennesima potenza, carico con la carta di mia moglie , vingo 1000,00 euro alle slot è non me li danno perchè la carta in cui ho caricato non è a nome mio!!! Ho segnalato alle autorità competenti della truffa

Withdrawal <reply@hd.x7casino.com>

sab 29 nov, 11:01

Ciao,

Ti scriviamo in merito alla tua richiesta di prelievo di 1.000,00 €. Purtroppo, abbiamo dovuto rifiutare la tua richiesta di prelievo a causa di una violazione dei nostri Termini e Condizioni, dovuta al deposito su un conto di terze parti. Ti preghiamo di notare che sono consentiti solo i depositi effettuati tramite conti intestati a te.

Pertanto, le tue vincite sono state annullate e il deposito iniziale di €20,00 verrà rimborsato sullo stesso conto utilizzato per il deposito (xxxxxxxxxx). Ti preghiamo di notare che sarà disponibile entro 3-7 giorni lavorativi.

ANCHE QUESTI I 20,00 EURO SPARITI.

DOPPIA TRUFFA

Hello,

I understand that, from your point of view, such action seems almost irrational, and I respect your feelings. However, I believe it is good to mention a few facts here:

The moment you created your casino account, you agreed with the terms and conditions and became obliged to follow them while interacting with the casino. That includes that you are only allowed to use your own payment options and finances. those are the rules.

I understand you are frustrated, but it seems you did not read the rules in the first place, which is solely your responsibility.

Unless any other circumstances stand in between, I'd say the casino is correct. Most casinos won't even return the deposit, just to be precise.

I'm sorry.

THE CASINO IS RIGHT IF IT DOESN'T ACCEPT THE WITHDRAWAL FROM MY WIFE'S CARD

I REITERATE AND CONFIRM......SCAM REPORTED TO THE POSTAL POLICE

IL CASINO' HA RAGIONE SE NON ACCETTA IL PRELIEVO DALLA CARTA DI MIA MOGLIE

RIBADISCO è CONFERMO......TRUFFA DENUNCIATA ALLA POLIZIA POSTALE

Well, you are not correct either, I'm afraid.

The casino's rules state what is allowed and what is not. No one will check your transaction because the rules say it is prohibited to use someone else's payment options. You did it anyway, which was a mistake. If you read the rules, you would know.

Your logic suggests you need someone else to control your actions; however, in reality, you are obliged to do so on your own.

I suggest that you calm down and reconsider the situation.

Police certainly won't help you correct your mistake. No capslock or venting will change the past. 🙏

I WILL SAY IT ENDLESSLY...SCAMMERS, I WOULD NOT RECOMMEND THEM TO THE ENTIRE WORLD

LO DIRO' ALL'INFINITO...TRUFFATORI, DA SCONSIGLIARE AL MONDO INTERO

Well, in that case, I also have a well-minded recommendation for you: Do not play in casinos if you are not ready to read the rules.

Such behavior only makes you look even less competent in this situation. Don't you think?

To follow the rules, you must read them. Not to scream around once the damage is done.

I know it is challenging, but we all make mistakes. What really matters is what you can get out of it.