ForoQuejas¡No puedo iniciar sesión en el Casino después de una gran ganancia!

¡No puedo iniciar sesión en el Casino después de una gran ganancia!

hace 5 meses de Seezoram
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hace 5 meses

Gané unos 2400 euros hace aproximadamente una semana en el casino SlotMonster. Después de jugar un poco, intenté retirar los 2100 euros restantes, pero encontré un problema técnico y decidí multiplicarlos nuevamente al día siguiente, por lo que me desconecté del casino.


Al día siguiente, cuando intenté iniciar sesión mediante el número de teléfono y el código, el inicio de sesión también solicita mi dirección de correo electrónico, que está vinculada a la cuenta, después de lo cual dice que la dirección de correo electrónico ya existe. Cuando continúo iniciando sesión, entro un poco de pánico y luego ingreso otra dirección de correo electrónico que tengo y luego se abre una nueva cuenta donde tengo 0 coronas en la cuenta.


Después de la ayuda con el soporte en vivo, esta cuenta se elimina y ahora, cuando intento iniciar sesión nuevamente, con solo el número y el código, el inicio de sesión simplemente muestra una pantalla en blanco. Entonces no funcionó.


Me puse en contacto con soporte en vivo, envié correos electrónicos, envié docenas de capturas de pantalla e incluso videos de cuando intento iniciar sesión y sus consejos no me llevan a ninguna parte. Ya ha pasado una semana y todavía no puedo iniciar sesión y por correo electrónico y soporte en vivo solo me piden que espere hasta que el equipo técnico logre solucionar el problema.


¿Es este un motivo para presentar una queja a través de Casino Guru o debería darle a SlotMonster más tiempo para intentar resolver el problema?

Traducción automática:
Seezoram
hace 5 meses

Hello. I can see that the casino is really willing to solve this issue of yours. Could it be some kind of technical issue you are experiencing, or is it an issue on the casino site?

I would recommend waiting until the casino is able to fix it out, and, of course, if you see that it is going nowhere, we are always here, ready to step in if needed. So, please keep us informed and update us with any new relevant information.

Romi
hace 5 meses

Yeah they have been good at responding to my emails and tried to answer my question to the best of their abilities so it might be wise to give them some time, for now at least.

I think it's a problem mostly on my end which to my knowledge I'm unable to fix myself. I have never experienced anything like this before and I have never experienced a casino unable to fix a technical issue for this duration of time.

So I guess the timing with my big win and the technical issue is a bit weird, the first time that's ever happened for my during my 5+ years of online playing in over 100+ different casinos.

Well see what happens now, I'll be in contact with them at the end of this week and hope for advancement. Being a new casino since February of this year does give me some suspicion that they're struggling on some end which directly affects me!

Seezoram
hace 5 meses

Also, being a new casino, they should put more effort into trying to fic things or issues, as in your case, so they will be able to build up their name. Don't you think so? I surely do.😉

Anyway, please keep us informed, and if needed, our complaint team will be glad to help you out and intervene. Even though I really hope it won't be necessary.🤞

hace 5 meses

Yeah I sure hope so, it's for their own reputation of course. But you can never be to careful or to naive when it comes to business trying to make money on your participation, it's by no means a charity organisation these casinos are running!

Thanks for your respons anyhow ☺️

hace 5 meses

Also, being a new casino, they should put more effort into trying to fic things or issues, as in your case, so they will be able to build up their name. Don't you think so? I surely do.😉

Anyway, please keep us informed, and if needed, our complaint team will be glad to help you out and intervene. Even though I really hope it won't be necessary.🤞

hace 5 meses

Hola Romi! ¡Hoy escribí 2 reseñas (Kent casino y Gama casino)! ¿Dime por qué fueron rechazados? Además, en las notificaciones vi que mis 2 reseñas anteriores también fueron eliminadas (¡estas reseñas se publicaron después de brindarles evidencia de que soy un jugador real en estos casinos)!

¡Soy un jugador real y estoy listo para proporcionar capturas de pantalla de mis cuentas personales en estos casinos! Parece que no publicas reseñas honestas de los jugadores... ¡¡¡No estoy satisfecho con la situación actual (estoy hablando de eliminar reseñas)!!!! Por favor explica por qué hiciste esto.

Editado por el autor hace 5 meses
Traducción automática:
hace 5 meses

Yeah I sure hope so, it's for their own reputation of course. But you can never be to careful or to naive when it comes to business trying to make money on your participation, it's by no means a charity organisation these casinos are running!

Thanks for your respons anyhow ☺️

hace 5 meses

That is why it's really important to see online gambling as a hobby you pay for and nothing else, right?😉

Let us know whenever you have any news from the casino, please.

hace 5 meses

Hola Romi! ¡Hoy escribí 2 reseñas (Kent casino y Gama casino)! ¿Dime por qué fueron rechazados? Además, en las notificaciones vi que mis 2 reseñas anteriores también fueron eliminadas (¡estas reseñas se publicaron después de brindarles evidencia de que soy un jugador real en estos casinos)!

¡Soy un jugador real y estoy listo para proporcionar capturas de pantalla de mis cuentas personales en estos casinos! Parece que no publicas reseñas honestas de los jugadores... ¡¡¡No estoy satisfecho con la situación actual (estoy hablando de eliminar reseñas)!!!! Por favor explica por qué hiciste esto.

Traducción automática:
hace 5 meses

Hello. I am really sorry about this mistake. Let me fix it right away, please. Yes, you are right; we did receive the screenshots from you, and there was a mistake made when reviewing. I hope it won't happen again.🙏

hace 5 meses

Hello. I am really sorry about this mistake. Let me fix it right away, please. Yes, you are right; we did receive the screenshots from you, and there was a mistake made when reviewing. I hope it won't happen again.🙏

hace 5 meses

¡Todo está bien ahora, gracias!

Traducción automática:
MikeRus
hace 5 meses

I am glad that it could be fixed ASAP. We are really sorry about this mistake. I wish you a great day.🙂

hace 5 meses


I opened an account with slotmonster and was surprised to learn that I could make a deposit as I have a gambling block on my card. What they do is use off shore random company’s such as school courses or ticket selling companies which miscode transactions. They don’t have a uk gambling licence and as they are based in Costa Rica, there is no protection for players. Be careful with your card details! After depositing €150, I immediately emailed them to close my account and self exclude me. Thinking it was done as their terms state it will be done immediately, was harassed by loads of marketing material which triggered my old gambling addiction and 5 days later I made several deposits to again random companies in France and ended up €3000 down. Rent is due soon and I’m done! Contacted live chat in the end and made a complaint to which they acknowledged finding my email and said they understood and I will get an email. Nothing for days. They did block my vpn which also said that the site is not available in my jurisdiction (uk) of course, they need a uk gambling licence and shouldn’t accept uk players. Lots of money laundering and no protection so stay away from this site. I’m contacting the fraud department of my bank!

sjones78787878
hace 5 meses

Hello. I am really sorry about this situation. Our data team is still reviewing this casino, but to tell you the truth, it doesn't look well. Its safety index for now is only 4.4, which is bad.🤷‍♀️

I would like to recommend that you file a complaint here with our team, which is free of charge, of course. They will surely try to help you with the issue you are experiencing with this casino. Please follow this link to submit a complaint if you wish. Surely let us know if you need any assistance, we'll wait for your reply.

hace 5 meses

Hey again, I sent an email to Slotmonster 5 days ago asking about the current situation with the issue and they haven't responded to that email.


Ater talking with live support yet again they just say the same thing, "the technical team is working on it and will inform you as soon as possible" etc. So at the end of this week it's been 4 weeks without any progress whatsoever, and frankly I now feel like they're not aiming to ever fix the problem but instead just postpone it to withhold me from using my account and to make withdrawals of my victories!


In my book this is totally unacceptable! Any serious casino should be able to fix a problem like this in under 4 weeks. I now wonder if it's time for you guys to step in to assist in the process and if so, should I inform the casino about it?


Best regards

Seezoram
hace 5 meses

Thank you for the update, and I am sorry that the issue is still persisting.

I would recommend you file a complaint here with our team, and hopefully they will be able to sort it out. Just use this link to do so, please.

There is no need to inform the casino about anything; if our complaint team needs to contact them, they will do so when processing your case, and you will be informed about everything.

If you need any assistance, please let us know. I will keep my fingers crossed for you to get the best resolution to your case.🤞

Romi
hace 5 meses

Okay thanks, I'll give them till the end of this week and then I'll file a complaint!

Thanks for your respons

Seezoram
hace 5 meses

No problem at all. We are always glad if we can help somehow. Please make sure to keep us all informed.

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