Hola, he leído tu queja y hace bastante tiempo que no surge una solución clara. En cuanto al correo electrónico, no entiendo por qué el casino lo solicitó nuevamente cuando le enviaron un correo electrónico a Matej antes. Sin embargo, hasta ahora parece que tendremos que esperar a que el casino responda para que nuestro equipo tenga la oportunidad de evaluarlo.
Respecto a la autoridad, ¿ya presentaron una denuncia contra ellos? Qué te dijeron ?
Hi, I've read your complaint and it's been quite a long time since a clear solution has not come up. As for the email, I don't understand why the casino asked for it again when they have emailed Matej before. However, so far it looks like we will have to wait for the casino to respond so that our team has a chance to evaluate it.
Regarding the authority, have you filed a complaint against them yet ? What did they tell you ?