Mr Bet no me paga

Good Morning

I deposited 60 reais on mr Bet, won 160, made the withdrawal on 07.06 and until today I have not received the prize.

At first they would pay in 24 hrs, then 3 business days, then 5 days, yesterday they asked me for my account statement, I sent it and now they said they have no forecast of when they will resolve it, and they put it in the payment status as "success" , even though they don't pay me

I would like to know if you guys can help me in any way, since I'm being "rolled" in every way by them

Bom dia

Depositei 60 reais no mr Bet, ganhei 160, fiz a retirada no dia 07.06 e até hoje não recebi o prêmio.

No começo pagariam em 24 hrs, depois 3 dias úteis, depois 5 dias, ontem me pediram o extrato da minha conta, mandei e agora eles falaram que não tem previsão de quando vão resolver, sendo que colocaram no status do pagamento como "sucesso", mesmo eles não me pagando

Gostaria de saber se vocês podem me ajudar de alguma forma, já que estou sendo "enrolada" de todas as formas por eles

Hola,

suena bastante confuso y me imagino que yo tampoco estaría muy feliz con ese enfoque.

¿Su cuenta está completamente verificada en este momento, por favor? Porque si no, puede provocar en parte este retraso.

Además, si el casino declaró que las ganancias ya se enviaron, le pediría al casino que confirme el pago, solo para asegurarme de que sea cierto.

Puede enviar la queja aquí en nuestro sitio web si siente que algo no está en orden, haga clic en este enlace si necesita ayuda:

https://casino.guru/complaints/create

My account is verified, yes, and now they say they can't give me a forecast of completion, taking theirs off the line and now it's been 12 days

"Hello, Roberta!

Thanks for keeping in touch with our team!

You recently contacted our online support.

We send all details to the appropriate department for review. As soon as there is updated information about your case, you will be informed immediately. If you have any additional questions, we will be happy to help you 24/7."

Minha conta tá verificada sim, e agora eles falam que não podem me dar uma previsão de conclusão, tirando o deles da reta e agora já fazem 12 dias

"Olá, Roberta!

Obrigado por manter contato com nossa equipe!

Você entrou em contato recentemente com nosso suporte online.

Enviamos todos os detalhes para o departamento apropriado para análise. Assim que houver informações atualizadas sobre o seu caso, você será informado imediatamente. Em caso de dúvidas adicionais, teremos prazer em ajudá-lo 24 horas por dia, 7 dias por semana."

Ahora parece que su cuenta está bajo revisión, por lo que si puedo adivinar, diría que el problema radica en una verificación adicional de la cuenta en lugar de un retiro retrasado.

Escribiste que tu cuenta está verificada, pero te piden un documento adicional y dijeron que será revisado, así que creo que tu cuenta no está completamente verificada en este momento. Honestamente, no estoy seguro.

Lamentablemente, solo puede esperar hasta que evalúen lo que es necesario, creo.

From both parties I have not had a response from Mr Bet casino, they have not paid me to date since April 8, 2024. I sent them the required documents but I did not say anything to them in the chat and they all say the same thing. I want my money won. If I played there, it is because it was accepted. the payment, otherwise impossible to play but they still don't pay they have my payment history and they don't trust it I need help please.

Hola,

Gracias por mencionar tu problema con Mr Bet Casino incluso aquí en el foro. Nunca se sabe si puede resultar útil para la comunidad.

En lo que respecta a su queja , el cronómetro actual dice que a Tomas todavía le queda algo de tiempo para comunicarse con usted. Me imagino que esperar es frustrante, pero por favor, ten paciencia y espera a que Tomás te alcance. Probablemente no sepas que cada turno significa 7 días para que el grupo actual responda.

Sé que es bastante tiempo, pero simplemente hay que esperar.

De todos modos, ¿qué significa que el casino no confía en tu historial de pagos?

Por favor comparta cualquier información que le hayan brindado al respecto. Podría ser importante, especialmente cuando hablamos de pagos retrasados.

I send all the documentation but they insist that the time must appear on the document, I send my bank account and a screenshot of the receipt that they (Mr.Bet) send to my email saying that they successfully received my transaction and still This way they don't verify my account, I also sent a photo of my ID and my bank card so that they could see that my information matches and they still distrust the veracity of my personal and banking information.

Puedo asegurarle que nuestro equipo está trabajando en su caso junto con muchos otros, y es por eso que realmente necesita tener paciencia y esperar a que investiguen. Con suerte, podrán ponerse en contacto con el casino para averiguar cuál es el problema aquí, especialmente si cree que ha hecho todo bien. Manténganos informados sobre cualquier actualización relacionada con su caso.

Hello, gentlemen, guru.casino, the timer lasts 7 days, then they pass you on to another assistant, my question is how many 7-day timers will have to pass so that Mr. Bet can be notified and can pay me. I've been waiting for a month and a day and I say, "I'm waiting for you to receive my documents." They tell me that they are always under review, the same thing 🙄 they already have all my data because they take a long time to pay if it is a serious and licensed casino, please comply.

Hola, la mayoría de las veces este cambio y por lo tanto pasar al siguiente solucionador de quejas es normal. Primero, nuestro equipo intenta recopilar toda la información relevante para descubrir cuál es su situación y ahora su caso ha sido trasladado a Dominka y ella se ha puesto en contacto con el casino. Tienen 7 días para volver a responder, así que espero que te den una explicación lo antes posible, porque por lo que escribes veo que no has seguido adelante. No sé cómo pueden tardar un mes en revisar los documentos, así que veremos cómo les va.

Si tienes alguna noticia, asegúrate de hacérmelo saber.

Hello, good day, I tell you today I went to the mr bet page and I was surprised that my verification was successful in at least 2 withdrawals that I made and I am waiting for the payment and I made the 2,445,000 in 3 parts, the withdrawal as I already They verified they tell me that the other payments should be faster but happy after a long wait I will be able to have my money earned thanks to you for your help 😉 😁

Hola y gracias por esta actualización positiva. Espero que puedas obtener el resto de tu dinero pronto. Háganos saber cuando lo tendrá.

They paid you? I have been waiting for 12 days with everything verified and OK. But oago's methods fail and fail without explanation. They have already failed 4 times with different payment methods, Binance Pay, Tether TRC20, Lithecoin, Ethereum, and they don't tell you anything, only 48 hours pass, they send me an email saying that it failed, I make another withdrawal with another currency and the same thing happens to me. same 48 hours later. It smells like a brutal scam.

Hello, they finally paid me after a long wait of almost 2 months, patience, no more boring bureaucracy, but they paid

Vi que su queja se resolvió positivamente y estoy muy feliz de que haya resultado así. 🎉☘️

Me preguntaba si seguirás jugando aquí a pesar de cuánto tiempo esperaste.

Hello, the truth is that after I got paid I stopped playing at mr bet because I wonder if I win, will I go through the same thing again? Hahaha 🤣 Now I think about it and maybe I'll come back later. Good luck to you, I hope that when you win you don't go through the same thing 😉😊

¡Hola!

¡También esperamos que sus futuras aventuras en el casino sean mucho más placenteras! Sin embargo, si alguna vez necesita compartir un mal día o una victoria increíble en cualquier lugar, ¡estaremos aquí para ayudarlo!

¡Cuídate mucho! ✨✌