Hola, tengo dinero en PowBet y me las cancelan todas. Hago retiradas de dinero y me las cancelan todas. Despues le
doy a verificacion y me pone que no estoy verificado y hablo con ellos y me dicen que no necesitan nada y no me dejan verificarme. Quiero retirar el dinero que metí. No cogí ningun bono ni nada, lo unico que quiero es recuperar mi dinero y estoy desesperado, gracias
Hi!
They explained the reason? May be you have duplicate account or use VPN? It is impossible just to close the account without explaining the reason
Hola, nada, no me dicen el motivo ni nada.
I have the experience when my account was closed just "per administartion desicion", i think because i won more than 15000, but they closed account (it was in another casino) after cashout of my money
No, esque yo no estoy verificado y me dicen que no necesitan verificacion ni nada y no me dicen el porque me cancelan el dinero.
Since you managed to submit the complaint on your own, I'd say we have some time to dig further into your issue, even here on the forum.
May I ask you what the last thing you spoke about with anyone from the casino was? Don't hesitate to share a screenshot of the conversation or email. Which games did you play? Did anything unusual happen?
Maybe there was some clue to this mystery. I have to admit that it sounds like the casino simply didn't want to deal with you, but let's not make a hasty assumption.
Let me know, please.
Lo ultimo que hable fue por el chat en vivo que ofrecen desde Powbet, pidiendo explicaciones de por qué me rachazo otra vez la retirada. Desde Powbet me dicen que espere de 1-3 dias, y no me dicen nada mas, ni me dan explicaciones ni detalles de la retirada.
Jugué una apuesta deportiva y la gané, sin coger bonos ni mada por el estilo.
Les pongo un correo, pasan los dias, y no recibo respuesta.
Hi, it's definitely not right if the casino doesn't communicate with you and doesn't answer you and doesn't even give you a reason why you still don't have your withdrawal and it's pending. I see that you have uploaded your money via sports betting and unfortunately we at CasinoGuru do not deal with that, so I think that the complaint you have filed will probably not be successful.
However, I can try to help you in advance and I will post you links where you can try to file a complaint as well.
You can find them here:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you go for it, let me know how it goes and whether you got your money or not.
¿Conseguiste conseguir tu dinero al final?
Kindly use the reply button whenever you'd like to write, or ask a question, so the correct person could get notified. Thank you.
I am having the same problem. I write to the Live-Chat every day and they have no answer why the financial department has not completed my verification. I also asked for contact to a gaming commission which they are subjected and they will not answer me. They give me their email address VIP@powbet.com
Tengo el mismo problema con POWBET. Posponen la respuesta a mi certificación cada semana. Envié todos los documentos. Dicen 3 días, pero tardaron semanas.
Hello, did the casino tell you any reason why it takes so long and why you haven't completed the verification yet ? Is there something wrong with your documents and have they been rejected or has there been no progress since you sent them ?
Anyway, if you say it's been going on for a few weeks, then I'd recommend you to file a complaint here on this link and we'll see what can be done.
Also, if you want to know what you can expect from this process, just take a look at this guide - Complaint Resolution Centre.
I hope you will be able to verify and take your money out.
Powbet don't keep up their own end of the deal. I had withdrawal issues for month and they did nothing about it until I was able to hire a firm ( hyper capital limited ) who put them under pressure until I got my money back.
I am really glad you found some help with that and got your money. Next time, if you find yourself in need of help, please let us know. Please read about our complaint resolution center over here.
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