Hello! I passed a first verification and they also made a payment. I played and had some winnings, but when I got the draw, they told me that another check was needed! I sent the requested documents and since then they keep telling me that the verification did not pass! I've been trying to pass this second check for more than a week, now they haven't answered for 4 days!
I would say that sometimes there may be additional verification in the casino, it's not something that is uncommon. However, if your documents are not appropriate or there is something wrong with them, I would expect the casino to tell you so you can send one to make it right. I see that this hasn't happened and I would like to add that we give casinos 14 days to sort out the KYC process.
But if you haven't heard from them in 4 days and you don't know what to do and your documents are still rejected, then I would probably open a complaint on our site and our team would look into it and try to help.
What do you say?
If you are interested, just click here. ⬅️
I've also got a guide that tells you everything you need to know about what to expect when you make a complaint, so you can read that as well.
I hope this will be sorted out soon.
I did make a deposit in this casino. Without checking it first. Huge mistake...I won 300 euros. After that and one misunderstanding I withdrew 260....after that .... I asked them in the chat support if the bonus I had ( cause this money I won by wagering the first deposit bonus) had any restrictions or I can make the withdrawal normally .... They said that there was a general restriction but it wouldn't affect my case. . today I checked and I see the amount of 155 was deducted and the reason said ' manual withdrawal '. I asked them since I didn't see any money on my account and they said that this restriction applied in my case. Now from 300 euros I managed to withdraw 105 euros. Which I didn't get yet .....I just made the withdrawal....I will get the amount. IF they accept any documents for verification if they ask one. So there a loooong way to go yet. .
Please do not play in this page. Don't get scammed and ALWAYS check first the page in casino guru to see if it's a legitimate page or not.
Hi, I would say that the casino definitely shouldn't give inaccurate information. So if you've played with a bonus, it's always better to read the bonus terms and conditions, and if you don't understand something, go to the chat. In any case, if they confirmed that nothing would apply to your case and then applied it, that's not right. So what did they apply, some maximum cashout or something else?
They didn't ask for verification documents, if I'm thinking correctly, right?
Hice un retiro el 29 de febrero. Ya lo he podido hacer varias veces. Esta vez requirió verificación. Después de 72 horas, escribí y pregunté varias veces, y seguía recibiendo la respuesta: ten paciencia. Luego me dijeron que no estaba aprobado. Lo volví a enviar y ahora estoy esperando de nuevo. Mañana habrán pasado dos días. ¿También revisan este tipo de cosas los fines de semana o tengo que esperar hasta el lunes para obtener una respuesta y luego probablemente tenga que esperar aún más?
No he experimentado ningún otro casino donde la verificación no haya sido aprobada.
They specifically told me that they have a restriction of that kind generally in their casino but the support agent told me that from what he saw that wouldn't apply in my case. Although another department is in charge of this things he said that from what he saw that wouldn't apply to me.... which did apply in the end. Nevermind I saw so many bad reviews here for that casino that I am literally glad that I got 105 at the end. ( I got the money with no verification too) So thank god for that. I know it's not right but It could be worse. .
*The bonus I had was a first deposit bonus. I wagered the amount and withdrew the money I had left. But they said that a rule applies in thay case in which you can only withdraw 200% of the amount you deposited in the first place.
Hice un retiro el 29 de febrero. Ya lo he podido hacer varias veces. Esta vez requirió verificación. Después de 72 horas, escribí y pregunté varias veces, y seguía recibiendo la respuesta: ten paciencia. Luego me dijeron que no estaba aprobado. Lo volví a enviar y ahora estoy esperando de nuevo. Mañana habrán pasado dos días. ¿También revisan este tipo de cosas los fines de semana o tengo que esperar hasta el lunes para obtener una respuesta y luego probablemente tenga que esperar aún más?
No he experimentado ningún otro casino donde la verificación no haya sido aprobada.
I think casinos usually do these things during the work week and not on weekends, so I would be prepared for a possible wait. What wasn't approved in your verification? You say you requested a withdrawal on February 29, I think that's a mistake, is that right?
Solicité un retiro y me dijeron que lo verificara. Envié documentos dos veces la semana pasada y me los negaron. Ni siquiera me responden sobre lo que no está aprobado.
Hmm, that's not good, because it's important to know why and what wasn't approved. Don't you have it somewhere in your player profile? Without it, we basically know nothing, and you have to go through this process in order to withdraw money.
So if the casino hasn't responded to you in a week, I would consider filing a complaint.
What do you say?
Ahora dijeron que era porque no se me veía toda la cabeza en la selfie con mi documento de identidad 🤷🏻♀️ enviaron unos nuevos así que esperen y verán entonces
Okay, let's wait and see what happens next.
I'll wait.
Me rechazaron la verificación tres veces y luego intenté retirar el 29/1. Estoy harto de ellos, siempre me responden lo mismo: ten paciencia. Siempre encuentro algo incorrecto aunque envíe lo que me piden. Nunca he tenido problemas similares en otros sitios. Ayer volví a enviar mi solicitud por cuarta vez y ahora que he enviado pruebas adicionales de que soy yo, me lo niegan. ¿Qué hago? Solo quiero recuperar mi dinero para poder boicotear este sitio más tarde. 🥺
If you don't know what to do next, I understand how you feel. They still haven't told you what's wrong, or even if they do and still reject your document, I know it's frustrating.
I would try submitting a complaint and I believe they will be able to help you somehow.
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