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I won like 3000 coins on a $40 deposit and because I won so much, I won a tournament and "leveled up" while I was waiting for my pay out. So I went through the free spins I got for the tournament and the leveling up and actually WON again (made it all the way through the Play-thru). That’s how long they were taking to pay out, so I just combined them together in the one payout for 4340 coins and now they’re saying that my 3000 coins just disappeared and all I get is the bare minimum of what the free spins is, which is less than what I actually even won on the Free Spins.

Do not go there. I just saw another couple people that are having their winnings wiped as well. I’ve asked for a supervisor well over 50 times I’ve screenshot it everything. I’m hoping that this forum can get my money because holy shit I can’t believe they actually did that… they just wiped away and they’re pretending like the 3000 never even existed. they’re pretending like all I had there was those free spins. MF’ers

Hello there.

I must say I don't see the full picture, since I only briefly checked the complaint, but what makes me kind of nervous is this "All I did was put my deposit winnings in with my bonus winnings to consolidate for one payout because they’re so slow."

Anyway, I'll wait for the complaint to develop further and wish you a fair ending - of course. The complaint team will get in touch as soon as needed, don't worry.

In such cases you can also always ask the document with your full bets history

I got 55 free spins with a deposit and at the end of said spins it said I'd won 85c. The spins were 10c each. I know for a fact I had won more. So I checked game history and surprise surprise there was no record of the spins, only of the game had played beforehand. Dodgy.

Contacted chat support instantly and he was as useful as tits on a bull.

After about 20 mins and verifying again that I am who I said I am and re-explaining my issue I was told they will email me the game history. Pft.

In the casinos I play also do not see bets in free spins, if I have doubts, I ask to send me a support team transcript of each spin

Didn't you have issues getting it from those casinos? It's quite an unusual request tbh.

signed up to say ive also had issues with these guys .

I play only in trusted casinos, so no. But it's quite a process. First you need to e-mail them with all your personal data specified, then specify a time frame, and such requests processed from several hours to several days.

What happened to you? Anything similar, perhaps?

Good to know. Thanks for the effort!

So, Have you managed to get the game history? I really wonder...

Thank you for useful lifehack !

Nope, not a peep.

Oh, not what I expected. 😕

Has the casino explained? I was sure they agreed to provide it...

Nah they asked for the time frame in question and that was it, crickets.

I'm glad you made the effort and shared it with the community. Obviously and sadly, there is nothing much we can do at the moment, let it serve as a kind of hint for other players who might be interested in this casino....

had the same issue, they still refused to communicate.

Hi, what is the specific problem with this casino ? How long has it been going on ? Can you please tell us more so we can better understand the situation ?

I just made two deposits and I didn't get the free spins I was supposed to get.

Service is shit, a bot comes along that can't give any answers and simply repeats what was programmed into it. It's better to stay away, I just threw Bitcoins in the trash, it's just a rip-off shop.

Hab grad zwei Einzahlungen gemacht und die Freispiele die ich dafür hätte kriegen sollen hab ich nicht gekriegt.

Service ist scheisse da kommt ein Bot der keine Antworten geben kann laiert halt das runter was man ihm einprogrammiert hat. Lieber finger weg hab grad Bitcoins in den Müll geschmissen, das ist nur ein Abzockerladen.