Ya hice una denuncia, pero aún no la han aceptado.
Ya le he rogado a Mostbet que me autoexcluya y no lo harán.
Ya gasté todo mi dinero y la pérdida ya es de 700 euros.
ayudenme por favor no borrarán mi cuenta y la adicción no me permite parar.
¡ayúdame!
Hoy fueron otros 700 euros.
¡No puedo parar por la adicción!
Ya son 1400 euros los que deposité y gasté tras solicitar la autoexclusión.
ayudame por favor
Otros 100 euros.
¡Ya he depositado 1500 euros tras la solicitud de autoexclusión!
¡Gasté todo mi dinero! Este ladrón de Casino arruinó mi vida.
ALGUIEN ME AYUDE POR FAVOR SE LO RUEGO
Soy adicto al juego.
Le rogué a Mostbet que me excluyera.
¡Después de preguntar, me permitieron depositar y gastar otros 1500 euros!
No sé qué más hacer.
ayudame por favor.
Casino Guru tiene este sitio calificado como de alta seguridad, pero lo hacen a propósito para quedarse con nuestro dinero.
¡Me quedé sin nada, sin dinero para comer!
I'd like to focus on the most pressing part:
First, you need to do everything within your power to stop making deposits. Ask someone you trust to change your password both to the casino and to the email through which the password is reset.
I know this is a desperate situation, yet part of the responsibility also lies in your hands. Decent casino needs a few days to process your request, which means you need to hold on for some time on your own.
I briefly made it through your complaint, and you know this is not the tool that closes your account immediately upon the request, it's more of a tool to investigate whether both parties did their best to reduce the harm.
I'm sorry to see you are so overwhelmed!
Just to be sure, did you mention your gambling addiction to the support?
One way or another, try to stay out of any casino. You can always try to set limits on your payment options (cards, bank accounts) to prevent additional deposits. Please try that at least.
¡Dije claramente que soy adicto!
¡Mostbet se aprovechó de esto!
ellos saben y sabían.
no son decentes y, por lo que veo, tú, Radka, no entiendes nada sobre el juego compulsivo.
elimine este casino de sus listas y inclúyalo como una estafa.
My advice is to seek help from a specialist psychologist. The casino is made to take people's money, not give it away!
If you continue like this you will not lose only 1500 euros. You will sell all your property and lose it.
The money you gave for gambling could have been invested and started your own business. And the casino didn't take the money from you, you voluntarily gave it.
Give up while it's time! It's about to get a lot worse!
And I don't think this is the place to share how you spent 1500 euros on a casino but there is nothing to eat! This is not a small amount of money. There are people who live on 200-300 euros a month and manage to distribute their money.
Tienes razón, ¡pero esto es una enfermedad!
Estoy siendo tratado con un psiquiatra y medicación, pero Mostbet sigue enviándome correos electrónicos incitándome a jugar.
¡No sé qué más hacer! Caí completamente en depresión y me quedé sin NADA
Siguen dañando mi salud.
Hi!
Did you ask to close your account, for example, forever with no possibility to reopen?
As i know you can also say that you have gambling problems and ask them to close the accont across the casinos with the same license
Sí, les he pedido mil y una veces, de hecho les he suplicado.
Me dejaron seguir depositando y jugando y siguen enviando 3 correos electrónicos todos los días incitándome a jugar.
¡Me quedé sin NADA! ¡Me están arruinando a mí y a mi tratamiento!
I contacted Mostbet live chat. I wanted to know if I have an addiction can I self-exclude or if i wish if they will close my account. First they gave me information to show me that the casino is safe and they can pay out any winnings. After some time they answered my question about self-exclusion and account deactivation and wrote the following.
Quote
"Dear User, If you are addicted, then we will close your account with your permission. "
Then I don't see any problem with the casino deactivating your account. What is the casino's response when you ask to close the account? Are you sure you're not doing something wrong?
En mi caso pregunto y me responden diciendo que les gustaría que siguiera con ellos y luego piden muchos códigos y dicen que envían correos que nunca llegan.
As far as I was able to translate what I wrote, I see the following:
After you ask them to delete your account due to addiction, the casino says that they are sorry and they would be happy for you to stay with them.
Then you send a message that is not delivered (may be due to lost internet connection). Then you insult them and write again that you want them to delete your account.
Therefore, the casino responds to you and asks you to provide the following:
1. Full name
2. Date and amount of last deposit.
What happened next after he provided the necessary information? I don't see anything wrong. The casino follows all safety measures. They also respond kindly and quickly.
My advice is to write an email that you want your account to be deactivated. Also in this email to provide the information that the casino asked you for. You don't need to visit the site and get tricked to play.
Here is your casino email
support@mostbet.com
Here is the phone number of the casino.
+44 20 3318 2927
I wish you luck and success in dealing with your addiction.
¡Dije claramente que soy adicto!
¡Mostbet se aprovechó de esto!
ellos saben y sabían.
no son decentes y, por lo que veo, tú, Radka, no entiendes nada sobre el juego compulsivo.
elimine este casino de sus listas y inclúyalo como una estafa.
I understand that this is a difficult situation for you, but what Radka wrote are very good recommendations and you should definitely apply them to avoid further unpleasant situations.
As for the emails, as has already been said, give the password to someone you trust so that you can't get to it and not be afraid to go there to play when they keep sending you emails. Or try blocking the email address where you get offers from them.
Our team will try to help you, but it's not overnight because there are a lot of complaints and you're not the only one.
But I hope that everything you are going through can be resolved soon.
¿Por qué no responden a mi queja?
Have you received a response from jaro. It is clearly written there:
Our team will try to help you, but it's not overnight because there are a lot of complaints and you're not the only one.
So wait for a response from the CG team in charge of handling complaints. I sincerely hope they help you.
Also listen to the advice of jaro
give the password to someone you trust so that you can't get to it and not be afraid to go there to play when they keep sending you emails. Or try blocking the email address where you get offers from them.
And keep us posted on what happens with your case.
DjDero ¿tú también eres adicto al juego? ¿Cómo controlas esto?
I was addicted years ago. But I saw that there was no point and all I was doing was wasting my life. Then I thought that the lot of free time I had made me play. And because I love animals SO MUCH, I set myself a goal every time I want to play to find a stray animal to feed. I started helping animals and elderly people which made me feel happy. That's how I found many friends and especially my current wife.
In my spare time, I learn to repair different types of equipment, which has become my hobby.
For some time I have been trying to help gambling addicts to stop or at least limit their gambling. And to my delight it works. 🥳
My friend, I want to tell you that if I hadn't stopped in time, gambling would probably have killed me. I'm sure you have the the power to quit. Find something that makes you happy. Show people that you have the will to quit.
If you want, you can write to me on WhatsApp, Viber, Messenger or Instagram. If you can't solve the problem yourself, I can try to help you. You can share everything that troubles you with me if you have no one to talk to.
¡¡¡Mostbet continúa enviándome correos electrónicos para recuperar mi contraseña y mi cuenta!!! No me dejan en paz, continúa con mi tratamiento.
¿Por qué no me devuelven mi dinero?
Continúan enviando correos electrónicos y perjudicando drásticamente mi salud.
Este casino debe ser identificado como muy malo e irrespetuoso con la ley.
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Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
