Gamblezen Casino - El retiro del jugador se retrasa debido a problemas de KYC.

Hello vbn889900,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamblezen Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Question 1:

I started verifying from December 26, 2024, I submitted the address file and it showed failure, then the backend page showed that the number of uploads had reached the limit, I contacted KYC customer service then I got a reply yesterday and was told to re-upload it, I went to several banks to print the statements and uploaded them 3 times and they all failed, now it shows that the number of uploads has reached the limit, then I sent an email to KYC customer service again today and I didn't get a reply till I have not gotten a reply yet.

Question 2:

Driver's license passes, handheld driver's license selfie passes, proof of address fails

Question 3:

Last call with customer service Thursday 2025/1/2 12:59

Mine isn't even showing waiting for review, it's showing straight up not approved

There is a problem I need to tell you, is that I registered when I thought I did not need to verify, in accordance with the rules of China's online casinos are not KYC, so the habit of causing me to register when I fill in the information is filled in haphazardly with my own information is different, I asked the customer service how to modify the personal data, but has not been a positive response, but just a mechanical response to let me upload the address to prove the document, it seems to have entered the dead cycle

Hello vbn889900,

Can you please clarify which registration information was incorrect or was it only the country?

Regards,

Nick

Dear vbn889900,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Because registration is not allowed in China, my information was filled in randomly and was not real. But I asked to fill it in again, but they have banned me. I cannot withdraw funds, and they will not even refund my principal.

Dear vbn889900,

We regret to inform you that providing false information during the registration process is strictly prohibited. In this case, the casino was within its rights to ban your account and confiscate any associated winnings.

As this constitutes a breach of the casino’s terms and conditions, we are unable to assist you further in this matter.

Please remember to always provide accurate and truthful details when registering with any online casino to avoid similar issues in the future.

Best regards,

Nick