Gana777 Casino MX - El jugador tiene dificultades para reclamar el bono sin depósito y acceder a la cuenta.

Over a month ago, I registered and was offered a no-deposit bonus of 500 pesos for document verification... I submitted my documents and waited for a notification that my account was verified so I could try out the casino... I never received an email. Today, I tried to log in but couldn't remember my password and I didn't receive any reset email. So, I decided to open another account in order to contact an agent to explain the situation and request the bonus on my main account...

The agent who attended to me, CHRISTOPHER, told me that I should activate my bonus from my profile during the day. I sent another message, and this time ADRIAN told me that he cannot activate the bonus as it is a duplicate account and because it's been more than 30 days since I registered and verified my account.

Now I'm not sure about you, but unless one is glued to a computer or mobile device, constantly checking websites to make sure an account is verified - WHICH DOESN'T HAPPEN - you'll never know. All online casinos send an email to validate your email address and to notify you that your account has been verified.

The fact that their employees say completely different things leaves me doubting their training, organization, and the seriousness of the place.

I do not recommend it at all. Oh, and I almost forgot, you can't screenshot the conversation.

Hace más de 1 mes que me registre, me ofrecían bono sin depósito de 500 pesos por verificación de documentos... Subí mis documentos y espera a que me notificarán que ya estaba verificada y así probar el casino... Jamás me llegó correo electrónico, el día de hoy intente entrar no recordaba mi contraseña no me llegaba el mail por lo que decidí abrir otra cuenta para hablar con un agente explicar lo sucedido y pedir mi bono en mi cuenta principal...

CHRISTOPHER el agente que me atendió me dijo que durante el día tendria que activar mi bono desde mi perfil, mando mensaje de nuevo y ADRIAN me dice que no puede activar el bono x que es cuenta duplicada y por qué hace más de 30 días que me registre y verifique mi cuenta.

Ahora yo no sé ustedes pero a menos de que uno esté pegado a la computadora o móvil entrando a las páginas para cerciorarse de que ya está verificada la cuenta COSA QUE NO PASA jamás te enteras... Todos los casinos en línea te mandan un correo electrónico para validar la el correo y avisarte que la cuenta está verificada.

El que sus empleados digan cosas completamente distintas me hace dudar de la capacitación, organización y seriedad del lugar .

No lo recomiendo en absoluto Ahhhhh y se me olvidó no puedes tomar captura de pantalla a la conversación.

Dear andreuanamario,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gana777 Casino.

I checked the website and found the live chat was available for me without registration and the login option includes a login via phone number as well.

• Do I understand correctly the 'forgot password' feature didn't work for you?
• Have you tried to contact casino support regarding your verification status or lost password? What response did you receive?
• Have you made any deposits on either account in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello !

Correctly, you can enter with the phone number when it is registered, I registered with my email, the problem was that I did not receive the email to change my password... Through the chat they told me to wait or to resend the link When I forgot my password, since it didn't work, I registered again to talk to an agent and tell them that I hadn't received the email or change password as a verification, that I wanted to keep my original account but that I couldn't change the password. When they answered me, I went to my spam email, I found the email, I changed my password and explained again everything that had happened, I repeat, CHRISTOPHER answered me and told me that there was no problem and during the day I would have the bonus... 8 hours passed, I didn't see the bonus in my profile to activate it, I sent a message again, ADRIAN told me that I have a duplicate account that he couldn't give me the bonus and that since my account had generated it more than 30 days ago, they couldn't give it to me either. ...

Explaining to him that the account had to be verified and that they never notified me of the verification, I repeat, unless I went in every day to see if it was already verified, I would never have known.

My complaint is not about the bonus, it is about the lack of communication within the casino where the workers say and treat people in very different ways...

For me that speaks ill of 777 a place with integrity and that one trusts, in general, all the workers normally have the same guidelines because it is the protocol that is followed.

Hola !

En correcto que puedes enter con el número telefónico cuando está registrado yo me registre con mi con el correo electrónico, el problema fue que no me llegaba el correo para cambiar contraseña... Por medio del chat me dijeron que esperara o que reenviara el enlace en olvide contraseña como no funcionó me registre de nuevo para hablar con un agente y decirles que no me había llegado el mail ni de cambiar contraseña como de verificación, que me quería quedar con mi cuenta original pero que no había podía cambiar la contraseña... En lo que me contestan entre a mi correo no deseado encontré el mail cambié contraseña y expliqué de nuevo todo lo que había pasado , repito CHRISTOPHER me atendió t me dijo que no había problema y en el transcurso del día tendría el bono... Pasaron 8 horas no vi el bono en mi perfil para activarlo mando mensaje de nuevo u ADRIAN me dice que tengo cuenta duplicada que no me puede dar el bono y que como mi cuenta la había generado hace !as de 30 días tampoco me lo podían dar...

Explicándole a el que la cuenta tenía que estar verificada y que jamás me avisaron de la verificación repito a menos de que yo entrará todos los días a ver si ya estaba verificada jamás me hubiese enterado.

Mi queja no es por el bono es por la falta de comunicación entro del casino en donde los trabajadores dicen y tratan a las personas d manera muy distintas...

Para mí eso habla mal de gana 777 un lugar con integridad y que uno confía en general normalmente tienen los mismos lineamientos todos los trabajadores por que es el protocolo que se sigue.

Please send me any relevant correspondence with the casino about the issue.

You can post screenshots here, or alternatively send the information to my email at tomas@casino.guru

Dear andreuanamario,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.