Gangsta Casino - El retiro del jugador se ha retrasado.

I've been waiting too long for my payouts. I've played Gangsta quite a few times, and everything was going well until I got a nice win that I want to withdraw in full. I'm doing it in three installments to stay within the limits. Two payments were processed within three weeks... but this last payment is taking too long, and they'd already promised to pay me, and nothing.

My opinion is that such a delay should not be allowed; customers may feel bad about the unacceptable wait.

LLevo esperando demasiado tiempo mis pagos, he jugado bastantes veces en gangsta y todo iba bien hasta que consegui un buen premio que quiero retirar por completo, lo estoy haciendo en tres veces para no superar los limites. Dos pagos se han ejecutado al cabo de 3 semanas... pero este ultimo pago esta tardando demasiado y ya me lo habian prometido pagar y nada.

Mi opinión es que no se debe permitir tanta demora los clientes se pueden sentir mal por la espera inaceptable.

Dear danymultiple,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing. To fully understand your situation, could you please clarify the following:

• Have you successfully passed the KYC verification?
• When exactly did you request your previous withdrawals, and when were they paid out?
• Were your winnings accumulated with or without an active bonus?
• Could you forward me your communication with the casino’s customer support regarding the delay in processing your most recent withdrawal request? My email address is veronika.f@casino.guru.

I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello, good morning. Yes, I have a successful KYC process. I played with a bonus, but I didn't touch the bonus part. I fully completed the wager just in case with low bets, so there's no problem there.

I started all three withdrawals on the same day as recommended by the support chat (4/3/2025): one for 200 and two for 400. The first for 200 arrived after 2 weeks, the second for 400 after 3 weeks, and this last one hasn't arrived yet...

Conversations with Kyc from gangsta are always the same, apologies for the delays and they told me that in 5-7 business days I would have all the payments….

Greetings, thank you very much!

Hola buenos días, si tengo el proceso de kyc exitoso, jugué con bono pero no toque la parte de bonificación y complete el wager por si acaso por completo con apuestas bajas por lo cual no hay problema por ahí.

Los tres retiros los inicie el mismo día como se me recomemdo desde el chat de soporte (4/3/2025) uno de 200 y dos de 400. El primero de 200 me llegó a las 2 semanas, el segundo de 400 a las 3 semanas y este último no llega aún…

Las conversaciones con Kyc de gangsta son lo mismo siempre, disculpas por los retrasos y me dijeron que en 5 -7 días hábiles tendría todos los pagos….

Un saludo muchas gracias !