GGBet Casino - El jugador tiene problemas con la verificación de documentos.

I can't withdraw my money, they ask me to verify the account, I've sent my documents and selfie in every possible way and it's always refused, I don't know what else to do I can't get support on the website, the support button isn't clickable, I need check my account to withdraw my money, they are not accepting my documents even though I send them in several possible ways.

Dear josuexz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you contacted casino support via email at support@gg.bet ? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Thanks a lot for the help.

I managed to resolve it on my own, I sent the document more than 20 times for acceptance.

I contacted the casino via email and social media but I didn't get any support, I don't recommend it to anyone, the support button on the website doesn't work either.

I thank the casino guru website for trying to help me.

The problem is resolved but I do not recommend the site to anyone to use, it is very bureaucratic and unsupported.

Muito obrigado pela ajuda.

Consegui resolver sozinho, enviei mais de 20 vezes do documento para aceitarem.

Entrei em contato por e-mail e redes sociais do casino mas não obtive nenhum suporte, não recomendo para ninguém, o botão de suporte do site também não funciona.

Agradeço ao site casino guru por tentar me ajudar.

O problema está resolvido mas não indico o site para ninguém usar, muito burocrático e sem suporte.

Dear josuexz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru