Gizbo Casino - El retiro del jugador ha sido cancelado y retrasado.

Don't know what I missed in the AEG's?

Briefly described: I received a message via WhatsApp saying that I would receive 50 free spins without a deposit using the bonus code. I used this and won around 10 euros from the free spins, which I then had to wager 40 times to get cash. It went well, I had won 200-300 euros and suddenly it was 98 euros. I assume that I had played through the bonus money and the withdrawal is limited to 100 euros. I then wanted to withdraw 90 euros, which was no problem as my credit card is still stored from the deposit in December.

The payout was cancelled. Verify first, OK, that's normal. In the meantime, my payout was cancelled several times!

To my inquiry why? I received this answer...(

You must make a deposit equal to your current balance and make a deposit x30 in slot games.)

I copied the text... If these are the new bonus terms... Then I'm out... At least with Gizbo... Pure waste of time...

Lg Petra R.

Weiß nicht was ich in den AEG's übersehen habe?

Kurz umschrieben : Über WhatsApp eine Nachricht erhalten, daß ich 50 Freispiele ohne Einzahlung mit dem Bonuscode erhalte. Diese genutzt und ca. 10euro aus den Freispielen gewonnen, die ich dann 40x umgesetzten muss um daraus Bargeld zu bekommen. Lief gut, hatte 200-300 Euro gewonnen und auf einmal auf 98,- Euro. Gehe dann davon aus, dass ich das Bonusgeld umspielt habe und die Auszahlung auf 100 Euro beschränkt ist. Wollte dann 90 Euro auszahlen lassen, was auch kein Problem darstellte, da meine Kreditkarte noch von der Einzahlung im Dezember gespeichert ist.

Die Auszahlung wurde storniert. Erst verifizieren, ok das ist normal. In der Zwischenzeit wurde meine Auszahlung etliche Male storniert!

Auf meine Anfrage wieso? Habe ich diese Antwort erhalten...(

Sie müssen eine Einzahlung in Höhe Ihres aktuellen Guthabens vornehmen und eine Einzahlung x30 in Slot-Spielen tätigen.)

Habe den Text kopiert... Wenn das die neuen Bonusbestimmungen sind.. Dann bin ich raus... Auf jeden Fall bei Gizbo.. Reine Zeitverschwändung...

Lg Petra R.

Dear Petra2807,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're facing. Please allow me to ask you a few questions to clarify your situation.

Has the casino customer support specified where in the Terms and Conditions you can find this rule?

Have you played with any no-deposit bonuses in this casino before and won?

When was the last time you deposited money into this casino?

Are there any specific bonus terms available in your casino profile with this particular bonus? If so, kindly send me a screenshot of them.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

So the support employee said it was because of clause 10.6...

I have certainly played with no deposit free spins before but have never won anything or cashed out. But I deposited between November and December last year. I should have sent the screenshots by now.

Lg Petra R.

Hallo

Also der Support Mitarbeiter meinte es Läge an der Klausel 10.6...

Ich habe sicherlich schon mit einem no deposit Freispiele gespielt aber noch nie was gewonnen oder auszahlen lassen. Aber letztes Jahr entweder Nov. - Dez eingezahlt. Die Screenshots müsste ich eigentlich schon gesendet haben.

Lg Petra R.

Thank you for your reply. I have checked the Clause 10.6 in the Terms and Conditions, and this is what I found:

10.6 Liability for bonus abuse

The withdrawal of wagered bonuses is only available to the users with unique verified accounts.

In case of creating duplicate accounts or in case of any discrepancy between data that were initially provided when completing the profile, and the documents provided during account verification, the bonuses that have been received by the user and all related winnings shall be void.

If the user has an active bonus and obtains free spins and other bonuses in any game, they have to wager them before switching to another game. If the user places bonus money bets in any other game when there are unused free spins or other uncompleted bonus games, these actions shall be considered a deliberate violation of the Casino rules. If the Casino identifies such violations, it reserves the right to refuse any payouts and deem void all winnings obtained using the aforementioned strategies.

In case of a repeated use of no deposit cumulative bonuses on the Company’s sites without making a cash deposit in the interval between using bonuses, the Casino reserves the right to ask the user to make a deposit equal to the wagered bonus funds on their balance at the time the withdrawal request is submitted (not less than 10 €), and ask to wager the deposit three times. If the user refuses to make a deposit, all received no deposit cumulative bonuses and all related winnings shall be deemed void.

Have you activated several no-deposit bonuses in a row without making a deposit in between activating the free bonuses? If possible, please send me a screenshot of your bonus history along with a screenshot of your deposit history.

Thank you for the screenshots you provided. After reviewing the bonus history, I can see that you activated several free spin bonuses in a row. Please note that it doesn’t matter whether you canceled the bonus or lost it entirely. When multiple free spin bonuses are activated consecutively without depositing in between, the casino is entitled to request an additional deposit to process any winnings from the most recent free spin bonuses. Please let me know if you are willing to make the requested deposit.

But the support tells me that in order to be able to withdraw the 90€ I first have to make a deposit of 90€, which I then have to play through 3 times, which means 270€

And then to be able to withdraw the 90€ and the money deposited...

You can't be serious...

So there must be some kind of error, other casinos don't handle it like that...

Is it not possible that I just have to deposit again, i.e. I can only deposit €20 and have to play around with it in order to be able to make my withdrawal?

Aber mir wird vom Support erzählt das ich um die 90€ Auszahlen lassen zu können erstmal eine Einzahlung von 90€ tätigen muss, welche ich dann auch erst 3× Umspielen muss, heißt 270€

Und dann die 90€ sowie das eingezahlte Geld wieder auszahlen zu können...

Das wird ja wohl nicht euer ernst sein..

Also da muss doch wohl irgendein Fehler vorliegen, andere Casinos handhaben das ja auch nicht so...

Kann es nicht doch so sein das ich lediglich erneut einzahlen muss, also auch nur 20€ Einzahlen kann und umspielen muss um meine Auszahlung durchführen zu können?

I completely understand your frustration with the current withdrawal requirements, and I’m here to provide some clarity.

Since the bonuses you activated were free, the casino has set specific rules regarding withdrawals. As per the bonus terms, in order to withdraw the amount you won from a free bonus, you need to make a deposit equivalent to the amount you wish to withdraw. This ensures that the winnings from the free bonus are treated as legitimate and not as "free money" with no deposit behind it.

If you had made a deposit between each of the free bonuses, you wouldn't be required to make a deposit now. Unfortunately, since you haven’t made a deposit after receiving the bonuses, the casino is asking you to deposit €90 to match the amount you want to withdraw.

I understand that this process might seem different from other casinos, but this is the policy in place to ensure fairness and prevent abuse of bonus systems.

If you’re not comfortable with these conditions, you may decide not to proceed with the deposit. However, please keep in mind that without meeting these requirements, you won’t be able to withdraw the winnings from the free bonus.

Well, as I said, I haven't just been playing since yesterday and this has never happened to me before. A deposit of €10-20 and a limited withdrawal of €50-100 is actually normal.

But first I had to spend hours playing around with the money I won from the free spins. Then I had to reduce the money I had played around from almost 300 euros in bonus money to 100 euros in cash. And now I have to deposit 90 euros and play around three times in order to then withdraw the limited sum of 100 euros from winnings from deposit-free free spins. Well, now I know. And hopefully other players do too. Luckily there are lots of casinos where you can also cash out a no deposit bonus. You don't need Gizbo for that.

I would still like to thank you very much for your effort and help. We have already achieved positive results.

Lg Petra R.

Naja, wie gesagt, spiele jetzt nicht nur seit gestern und das ist mir noch nie untergekommen. Eine Einzahlung von 10-20 € ja begrenzte Auszahlung 50-100€ sind eigentlich normal.

Aber mich erst stundenlang das aus den Freispielen gewonnende Geld umspielen lassen. Dann mein umspieltes Geld von fast 300 Euro Bonusgeld auf 100euro Bargeld runter setzen. Und jetzt soll ich mal eben 90 Euro einzahlen und drei mal umspielen um dann die sicherliche begrenzte Summe von 100euro aus gewinnen von Einzahlungsfreien Freispielen abzuheben. Naja nun weiß ich Bescheid. Und andere Spieler hoffentlich auch. Es gibt zum Glück sehr viele Casinos, wo man auch mal einen no deposit bonus, auszahlen kann. Gizbo braucht man dafür nicht.

Möchte mich trotzdem ganz herzlich bei Ihnen für Ihre Mühe und Hilfe bedanken. Hatten ja auch schon positive Ergebnisse erzielt.

Lg Petra R.

I understand your perspective. However, casinos have the right to set their own rules for free play. In many other online casinos, redeeming multiple free bonuses consecutively is prohibited and can result in the confiscation of winnings.

I recognize that a €90 deposit may seem like a significant amount, but since this rule is in place to prevent bonus abuse, we are unable to compel the casino to change it.

As a result, we will be closing this complaint. I’m sorry we couldn’t assist you further, but please don’t hesitate to reach out if you encounter any other issues with this or any other casino in the future.

Thank you for your understanding.