GoldBet Casino - El jugador quiere un reembolso debido a una infracción de autoexclusión.

Dear caoticcrawfish77,

Thank you for submitting your complaint, and I'm sorry to hear about the issue you're facing. In the past, we have handled cases related to Italian licenses, but we have received guidance suggesting that it is best for players to directly contact them directly https://www.adm.gov.it/portale/en/monopoli/giochi/gioco_distanza. Regrettably, we are not privy to the specific procedures and methods of the license employs to verify eligibility for refunds among registered users. While we have our own self-exclusion procedures, Italian license operates independently and employs its own set of criteria, which we are not acquainted with. Consequently, it is beyond our ability to assess such cases.

If there are any further developments regarding your case in the future, please don't hesitate to contact me at nikolas.b@casino.guru, and I will update this thread accordingly. Once again, I wish we could offer more assistance.

Kindly inform me of your preferred course of action.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I explained the situation to the casino and called ADM to ask for information.

They confirmed to me that the casino could not allow a deposit by a self-excluded person as his tax code is present in a register of self-excluded people.

Self-exclusion is a means to avoid pathological addiction, "block" the possibility of burning money and I think it is surreal to allow a player to exclude himself but then allow him to top up on a third party account with his own payment methods (which inevitably are linked to the tax code)

Furthermore, the casino's terms and conditions specify that the account holder and payment method must be the same.

It is obvious that a pathological gambler will continue to gamble if he is allowed to so easily.

Goldbet has breached self-exclusion regulations, as well as breaching its own terms.

In the event that I am unable to find a peaceful solution with the casino, I will file a complaint with ADM.

Ho illustrato la situazione al casinò e ho chiamato ADM per chiedere informazioni.

Mi hanno confermato che il casinò non potrebbe permettere il deposito da parte di un autoescluso in quanto il suo codice fiscale è presente in un registro, appunto, di autoesclusi.

L'autoesclusione è un mezzo per scongiurare la dipendenza patologica, "bloccare" la possibilita di bruciare i soldi e credo sia surreale permettere ad un giocatore di autoescludersi ma poi permettergli di ricaricare su un conto terzi con i propri metodi di pagamento (che inevitabilmente sono legati al codice fiscale)

Inoltre nei termini e condizioni del casinò è specificato che intestatario del conto e del metodo di pagamento devono essere uguali.

È ovvio che un giocatore patologico continui a giocare se gli viene permesso così facilmente.

Goldbet ha violato le normative in materia di autoesclusione, oltre ad aver violato i propri termini.

Nel caso in cui io non riesca a trovare una soluzione pacifica con il casinò provvederò a sporgere reclamo ad ADM.