GoldBet Casino - El retiro del jugador se ha retrasado.

Good morning,

from November 2nd I made a payment request via paypal (which I normally use to pay). The transaction remains pending before being canceled. I contacted support by phone and received vague responses and sent two emails which were not answered. As a rule, previous withdrawals were honored in a very short time, almost in real time. I had the unpleasant feeling that you are trying not to pay.

Buongiorno,

dal giorno 2 novembre ho effettuato una richiesta di pagamento tramite paypal (che uso normalmente per versare). La transazione rimane in pending per poi essere annullata. Ho contattato telefonicamente l'assistenza ricevendo risposte vaghe e ho inviato due email alle quali non è stata data risposta. Di norma, precedenti prelievi, sono stati onorati nel giro di pochissimo tempo, quasi in tempo reale. Ho avuto la sgradevole sensazione che si tenti di non pagare.

Dear AMARISSA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

However, do I understand correctly that your withdrawal request was canceled?

I will be waiting for your reply patiently. 

Best regards,

Kristina

Good morning,

the casino in question has always paid promptly with paypal. Now it alleges problems with the paypal itself and does not respond to emails. Telephone responses are sparse and inconclusive. The withdrawal is pending and after a certain amount of time, canceled. I do not argue that there are problems with paypal, but a response to the emails that the user sends is at least a must. Goldbet, now, in this situation, disappoints. I forgot, for paypal deposits it works great. I wonder why.

Thanks

Buongiorno,

il casinò in questione ha sempre pagato prontamente con paypal. Ora adduce a problemi con lo stesso paypal e non risponde alle email. Le risposte telefoniche sono scarne e inconcludenti. Il prelievo viene messo in pending e dopo un tot di tempo, annullato. Che ci siano problemi con paypal non discuto, ma una risposta alle email che l'utente invia è quantomeno doveroso. Goldbet, ora, in questa situazione, delude. Dimenticavo, per i depositi paypal funziona benissimo. Mi chiedo perchè.

Grazie

Good evening,

the situation persists. There is no response to emails. By telephone of the laconic _there are misunderstandings, we do not know-

The payment is, like the previous ones, pending and then, after a certain time, it is canceled.

Deposits with paypal work instead

I consider him, personally, a dangerous spy.

Please get interested in the casino if possible.

Thanks

amarissa

Buonasera,

la situazione permane. Non vi è alcuna risposta alle email. Telefonicamente dei laconici _ci sono disguidi, non sappiamo-

Il pagamento risulta, come i precedenti, in pending e poi, dopo un certo tempo, viene annullato.

Funzionano invece i depositi con paypal

Lo ritengo, personalmente, una spia pericolosa.

Vi prego di interessarvi presso il casino, se possibile.

Grazie

amarissa

Case closed.

I proceeded to play the sum (patience) and asked for closure. I have also read on other sites that are struggling to pay. If the problems were with paypal, there should also have been with deposits and not just withdrawals. It stinks of burning. My opinion is to stay away from it. Thanks

Caso chiuso.

Ho provveduto a giocare la somma (pazienza) e chiesto la chiusura. Ho letto anche in altri siti che stentano a pagare. Se i problemi erano di paypal, ci sarebbero dovuti essere anche con i depositi e non solo con i prelievi. Puzza di bruciato. Il mio parere è starne alla larga. Grazie

Thank you for the update, AMARISSA. I apologize, but since you've lost your winnings, there is not much more we can do for you.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.