Golden Pokies Casino - La retirada del jugador se ha retrasado.

i was promised that I will get this week

come that week nothing happened

also I had been asked to verify documents which I already did a month ago

my payment has not been processed

Dear matonga, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Yes was paid with before. But it has been a struggle to get my money back, I still remember the other time they blamed their system for returning funds. Anything between 4000-5000 not easy to get money.

verification was completed on KYC.

I had another KYC completed in April and May. This was not from active bonuses

I got response after 5 days

no one responded to my email

They reduced my maximum bet to 50c in golden pokies and their sister company house of pokies.

they frustrated with my winning despite their long wagering system

I think it’s good outcome

From the email you shared with us here, it seems that your payment was processed on 9 July. As you probably know, usually, we recommend players wait up to 14 days for their winnings to appear in their bank account. If you do not receive the payment by July 23, kindly let me know and we will continue with the investigation. Thank you for your patience and understanding.

Dear matonga,

Have you received your winnings yet?

Yes I did

Dear matonga,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru